[HN Gopher] If you miss an Apple Card payment, Apple disables al...
       ___________________________________________________________________
        
       If you miss an Apple Card payment, Apple disables all your Apple
       accounts
        
       Author : lunchbreak
       Score  : 310 points
       Date   : 2021-03-01 19:37 UTC (3 hours ago)
        
 (HTM) web link (twitter.com)
 (TXT) w3m dump (twitter.com)
        
       | gist wrote:
       | Posts like this often seem to be a waste of reading time. Even if
       | the person is 'a somebody'[1] there is often no context to other
       | details just outrage by the community believing it as truth in
       | some way. And then the predictable outrage follows. One commenter
       | 'this is why I will not sign up for Apple Card' other comments
       | 'big corporations suck' and so on.
       | 
       | And no I don't think it matters that Dustin has so many twitter
       | followers in terms of believability.
       | 
       | Test should be has enough info been presented to draw a
       | conclusion even if the person was nobody or just had opened a
       | twitter account?
       | 
       | The discussion is often interesting and sure you might learn
       | things. But still why not just make random things up and do it
       | that way (I am joking).
        
       | samatman wrote:
       | So, little embarrassed to admit this, but: I plumb forgot to set
       | up autopay on my Apple Card when I first got it.
       | 
       | I set it up to pay a few subscriptions and promptly forgot about
       | it.
       | 
       | As a result, I carried a balance for I think three months without
       | making payments, and only noticed when I hit my credit limit.
       | This was an expensive mistake, and also dinged my credit score
       | for about four months. Still kinda mad at myself about it.
       | 
       | No, Apple _did not disable my account_.
        
         | ssully wrote:
         | Literally just talked to a friend a few days ago who did this
         | same exact thing. He carried a balance for about 2 months and
         | also did not have his account disabled.
        
         | ogre_codes wrote:
         | So here's the weird thing.
         | 
         | > No, Apple did not disable my account.
         | 
         | I believe you, but I also trust the original poster by
         | reputation. So what is the difference?
        
           | klmadfejno wrote:
           | Original poster observed A, then observed B, and concluded
           | causality
        
           | m3kw9 wrote:
           | Don't take a simple tweet as a final word, that's how
           | misinformation spreads
        
             | ta20200202 wrote:
             | The same is true for a HackerNews comment.
        
             | ogre_codes wrote:
             | I'm not taking anything as final word. But I trust the
             | author of the original Tweet to not make an over-reactive,
             | uninformed post. That I'm curious what the difference
             | between his situation and the above poster's is.
        
           | syshum wrote:
           | >>So what is the difference?
           | 
           | Your expectation that a policy or rule would be enforced
           | evenly across the organization..
           | 
           | I think at this point it is clear that Big Tech do not have
           | any policy, rule or terms of service that is enforced with
           | anything that could be reasonably be considered "uniform"
        
           | hctaw wrote:
           | The original poster was paying for iCloud storage with their
           | apple card, which is an Apple service.
        
             | NearAP wrote:
             | But he said the iCloud subscription was not due or past
             | due. which means Apple did not try to charge his card for
             | the iCloud service and then locked his account because they
             | couldn't
             | 
             | The iCloud subscription was not past due. [1]
             | 
             | 1. https://twitter.com/dcurtis/status/1366485756546539520
        
             | samatman wrote:
             | It can't be just that. iCloud storage and Apple Music were
             | two of the subscriptions I was paying for, to get that
             | sweet 3% cash back.
             | 
             | It's possible that the card was maxed out and payments for
             | the subscription failed, maybe? I caught mine before that
             | happened.
             | 
             | Edit: a sibling comment makes it clear that that isn't what
             | happened: https://news.ycombinator.com/item?id=26308468
        
           | acomjean wrote:
           | It could be just random rule enforcement.
           | 
           | I manually pay my electric and gas. I can skip if for a month
           | (or two) and not a problem. Except sometimes (once)..
           | 
           | I have no idea why. I feel its just some random thing
           | depending on who's running the dept that day.
           | 
           | We experienced the same thing in College when after paying
           | our electric bill for two months, they shut our power off
           | without notice. Upon digging it was because we were still
           | listed as "Residents" on the bills we were paying.
        
         | caymanjim wrote:
         | > So, little embarrassed to admit this, but: I plumb forgot to
         | set up autopay on my Apple Card when I first got it.
         | 
         | Why is that embarassing? Why on earth _would_ you set up auto-
         | pay? That 's just asking for a headache if anything is every
         | compromised, or if a vendor fraudulently or accidentally
         | overcharges you. Reversing charges from your bank is a
         | headache, and rogue charges can quickly cascade into a series
         | of overdrafts, other failed payments, etc. Good luck getting
         | reimbursed for all the charges if that happens, and hope it
         | doesn't get you into a situation where you can't pay an
         | important bill.
         | 
         | It's madness to ever allow automatic financial transactions
         | that aren't fixed, scheduled payments from trusted vendors.
        
           | quickthrowman wrote:
           | I auto-pay all my bills (rent, utilities, etc), but manually
           | pay my credit cards weekly. I have auto-pay set up on CCs as
           | a backup just in case I ever fall into a coma and can't make
           | a manual payment. It only auto-pays on a specific date, so
           | you can dispute any charges prior to then.
        
           | king_magic wrote:
           | Eh, I disagree. I keep an eye on my credit card balances on a
           | regular basis. It's nice to have autopay on for the credit
           | cards I use less. Helps avoid late fees.
        
           | cortesoft wrote:
           | > That's just asking for a headache if anything is every
           | compromised, or if a vendor fraudulently or accidentally
           | overcharges you
           | 
           | How is any of that specific for auto pay? Non-auto pay
           | transactions can be compromised, and a non-auto pay vendor
           | can fraudulently charge you, too.
        
           | m463 wrote:
           | most autopay setups are not dangerous.
           | 
           | autopay on a credit card is great.
           | 
           | But some are. the sketchy and hard-to-cancel services.
        
           | ogre_codes wrote:
           | > Why on earth would you set up auto-pay?
           | 
           | Because it's super convenient. I resisted a long time and
           | just had some of my accounts set to pay minimum payments, but
           | that got expensive when I forgot to make manual payments.
           | 
           | Regardless, the important bit here isn't so much that he
           | forgot autopay, it's that he _didn 't pay at all_ for 3
           | months.
        
           | ljm wrote:
           | So I guess this is a US thing. Is 'auto-pay' the same thing
           | as setting up a monthly direct debit to pay either your
           | minimum payment, a percentage, or to clear the full balance?
           | 
           | If that's the case, and I can only speak for my experience in
           | the UK and across the EU for a few years, I'll take the
           | automated payment over the infinitesimal threat of being
           | compromised and clicking a 'dispute this payment' link in my
           | account.
           | 
           | ATM withdrawals have far more risk and you wouldn't do those
           | with a credit card.
        
             | tzs wrote:
             | > So I guess this is a US thing. Is 'auto-pay' the same
             | thing as setting up a monthly direct debit to pay either
             | your minimum payment, a percentage, or to clear the full
             | balance?
             | 
             | There are a variety of things someone could mean when they
             | say "auto-pay" in the US, including:
             | 
             | 1. Authorizing a merchant to keep your credit card info on
             | file and to charge that whenever they want to bill you,
             | 
             | 2. Providing a merchant with your checking account
             | information and authorizing them to take money from there
             | whenever they want to bill you,
             | 
             | 3. Many banks include a bill paying service for free with
             | your checking account, which can be configured to receive
             | bills electronically from many merchants, and to
             | automatically pay them from your checking account. Many
             | banks will allow you to choose whether to automatically pay
             | the full bill amount, the minimum due amount, the full
             | balance amount, or a fixed amount, and will allow you to
             | set a maximum amount.
             | 
             | 4. For merchants that can not send bills electronically to
             | your bank's bill paying service, many banks will let your
             | configure the bill paying service to send the merchant a
             | fixed amount on a regular schedule.
             | 
             | 5. For bills for credit cards issued by the same bank where
             | you have your checking account, there is often an auto-pay
             | feature to automatically pay your credit card from that
             | checking account.
             | 
             | This often means that there are several ways to auto-pay a
             | given bill. For example, I could auto-pay my electric bill
             | by method #1, method #2, or method #3. If I used method #1,
             | I could auto-pay that credit card with #2 and maybe #3.
        
             | gabagool wrote:
             | Yes, that's exactly what auto-pay is. I'm in the US myself
             | and in my experience, almost everyone advocates auto-pay.
             | Some people may choose to pay early and some people may not
             | be able to pay, but generally people in the US are
             | recommended to set up auto-pay.
        
           | Symbiote wrote:
           | Other than shopping, I don't think I have any payments from
           | my account that _aren 't_ auto-pay (direct debit, the other
           | person chooses the amount).
           | 
           | I check the bank account every 6 weeks or so, and can
           | investigate then if necessary. It's never been necessary.
        
           | notJim wrote:
           | The hit on your credit report that can last many years if you
           | pay late is far more of a risk than fraud, IME. I forgot to
           | pay my credit card 6 years ago, and that has been hurting me
           | ever since, including on my mortgage. Finally fell off just
           | this year.
        
           | madengr wrote:
           | I don't know why you are being downvoted. One has to be crazy
           | to allow a business direct access to you primary checking
           | account.
        
           | komocode wrote:
           | > Why on earth would you set up auto-pay?
           | 
           | I've setup auto-pay on several accounts and left it running
           | for over a decade. whatever issue I may have in the future
           | would not exceed the amount of time wasted in manually paying
           | each account.
        
             | nullserver wrote:
             | A surprise 17,000 electric Bill?
             | 
             | I don't hear about it much anymore but for years was
             | terrified of making a cell data mistake and ending up with
             | a 40k+ bill.
        
               | ProfessorLayton wrote:
               | Not sure I understand this, because autopay or not, if
               | you accrue a 17k bill for a service then that's what's
               | due unless you negotiate otherwise, and the lack of
               | autopay is irrelevant.
               | 
               | If you're worried about funds disappearing unexpectedly,
               | many major U.S. banks wave checking account fees with
               | direct deposits setup. It's trivial to setup a bank
               | account with multiple checking/savings accounts, where
               | one account is funded as necessary with expected
               | spending, and have the excess go into the other
               | checking/savings account(s).
               | 
               | That's a best practice anyway, since having a debit card
               | hacked into is a much bigger ordeal than a credit card,
               | so keeping that checking account with minimal funds is
               | optimal.
        
               | manicdee wrote:
               | > if you accrue a 17k bill for a service then that's
               | what's due
               | 
               | Au contraire: every time I have had a large bill it has
               | been because the biller stuffed up.
               | 
               | Water utility couldn't read the water meter because of
               | the dog so they estimated based on past usage. I don't
               | have a dog. They estimated using someone else's meter.
               | They overcharged me by an order of magnitude.
               | 
               | Electricity utility couldn't read the meter because of
               | the dog, so they too estimated based on past usage.
               | Again, I don't have a dog and they estimated based on the
               | average usage of a house my size (typically a family of 4
               | to 8). They overcharged me by a factor of three or so.
               | 
               | At one point I changed my mobile phone plan to one that
               | had a special offer going. It took three months for the
               | company to get the amount right, and then it took another
               | three months to get my money back for the first three
               | months they billed incorrectly.
               | 
               | With any system that has variable costs (such as usage
               | fees) I far prefer to receive a bill and pay it by hand
               | because it only takes one error to completely wipe me out
               | financially.
               | 
               | Note about the dog above: at one point the utility
               | company wanted access to my yard to perform some
               | maintenance on the electricity transmission lines (in my
               | town the aerial electrical services are in the back yard
               | to improve the street aesthetic). I asked them to please
               | call me so I can lock up my chickens. The person I talked
               | to didn't have a box to tick for "chickens" so they
               | ticked the box that said "dog". Since then I have not had
               | a meter reader actually read my meters, every bill is
               | "estimated because of dog." I have to take a photo of the
               | meter and send it in to them because they're too lazy to
               | read it themselves.
        
               | jjav wrote:
               | If some service suddenly tries to charge 17K it's almost
               | certainly an error on their part.
               | 
               | With autopay that error can propagate into draining your
               | account and then all your other autopay accounts that
               | come later get rejected and you'll get penalties and late
               | charges on those.
               | 
               | The first provider, the one who made a mistake, can be
               | talked into correcting it (hopefully anyway). But all the
               | other penalties you'll be responsible for since your
               | account was indeed empty.
               | 
               | So there are real risks to autopay. Maybe not too
               | frequent, but good to be aware.
        
               | ac29 wrote:
               | I've known people who received huge bills where it was
               | the billing companies fault (such as a bad meter for
               | utility service). On autopay, it would have been a real
               | chore to claw back the amount overpaid.
        
               | [deleted]
        
               | ArchOversight wrote:
               | None of the electric bills in Texas should have been a
               | surprise. Those people chose to pay market rate for their
               | electricity, that is not always going to turn out well
               | for the consumer during events that would lead to market
               | rate being completely out of wack.
        
           | ls612 wrote:
           | Credit card auto pay only happens 4 weeks or more after the
           | charges post. If there is fraudulent activity on your account
           | there's lots of time to address it before it becomes a bank
           | charge.
        
             | coliveira wrote:
             | Depends on when the charge was made. If the charge was made
             | the day before the scheduled payment, you will have
             | problems.
        
               | URSpider94 wrote:
               | The autopay typically comes out the last day that you can
               | make a payment in the current cycle, which is 20-25 days
               | after the cycle closes. You'll always have a minimum 2-3
               | weeks to review the charges before the autopay goes out.
        
               | wmf wrote:
               | Also AFAIK you can still dispute charges after you have
               | paid them; if you win the dispute you'll get credited
               | later.
        
               | whiddershins wrote:
               | Shouldn't be true because that should go in the next
               | month
        
           | vecinu wrote:
           | Sorry but how is this dangerous? You don't have your credit
           | cards on autopay?
           | 
           | I regularly verify what transactions show up across my cards
           | and you have 30 days to dispute anything.
           | 
           | 10+ years and I never had an issue.
        
             | RandallBrown wrote:
             | I don't actually auto pay any of my credit cards.
             | 
             | I keep my checking account balance intentionally low and
             | often run into times where paying off my cards would
             | overdraft me.
             | 
             | I don't think it's all that crazy of a thing to do, I just
             | don't do it.
        
               | ryandrake wrote:
               | Same here. I carefully plan my bill paying schedule so as
               | to never go below zero in my checking account. Sometimes
               | that involves deferring payments until the next paycheck.
               | With AutoPay I give up that ability to schedule exactly
               | when the money goes out.
               | 
               | Additionally, I like to review every bill I pay to make
               | sure it makes sense. I've had to dispute bills in the
               | past that were unexplainably incorrect by $10, $20,
               | sometimes close to $50, and if I had them on AutoPay I
               | probably wouldn't have even noticed it.
        
               | ogre_codes wrote:
               | Every card which I've owned has allowed an option to
               | autopay the minimum payment. This way you don't have to
               | deal with accidentally missing a payment which can be
               | quite costly.
               | 
               | That said, the real solution here is to not spend more
               | than you can pay off. Every time you carry over your
               | balance, it's a big win for the credit companies. If you
               | get to the end of the pay period and your card balance is
               | greater than your checking balance, then you lose.
        
             | throwaway0a5e wrote:
             | Some people use their CC as an accounts payable. It acts
             | like a buffer to give you time to dispute BS nuisance
             | charges.
        
             | coliveira wrote:
             | I don't autopay credit cards. I only do this for accounts
             | that have fixed value and require little overseeing, e.g.,
             | car payments. Any of my credit cards are payed only when I
             | review the amount and make the decision.
        
           | kbelder wrote:
           | I think the posters touting autopay should review the
           | 'experience of being poor-ish'
           | 
           | https://news.ycombinator.com/item?id=26300139
           | 
           | I'd _never_ let any major bills pull directly from my
           | accounts. I'm bothered just by having a recurring Netflix
           | draw. I'm not claiming one perspective is right and the other
           | wrong... but that my history and experiences have strongly
           | trained me into one behavior, and yours into another.
        
       | brundolf wrote:
       | Important detail:
       | 
       | > The only thing Apple Card was paying for was the 2TB iCloud
       | upgrade -- and when I try to change the payment method, it
       | refuses and says "Your account has been disabled in the App Store
       | and iTunes."
       | 
       | It's not hard to imagine a payment issue for iCloud causing
       | iCloud to be locked or otherwise limited, and given that Apple's
       | online services tend to be buggy and unreliable it's not a huge
       | stretch to think this could have some unintended consequences for
       | adjacent things like the App Store. As someone else in the thread
       | pointed out, surely others have missed Apple Card payments at
       | this point, and we would've already heard about this if it were
       | consistent and/or by design.
       | 
       | Of course even if it wasn't intentional, it's still another
       | example of the single-point-of-failure problem we have when our
       | entire lives depend on an account with a tech company that's way
       | too big to care when users fall through the cracks.
        
         | ksec wrote:
         | Are you suggesting it is a fraud detection? Which sounds like
         | one if he was changing payment info. ( Like doing it with VPN )
        
           | brundolf wrote:
           | I'm suggesting it was something like "Your payment for iCloud
           | didn't go through, so we locked iCloud, and whoops our system
           | is a mess so I guess you can't use the App Store or iTunes
           | either, maybe, although it's possible you're just getting a
           | boilerplate error that isn't actually telling you the truth".
           | This would be consistent with my past experiences with
           | Apple's online services, and it's the reason I don't plan to
           | spend money on any of them or rely on them for anything
           | important. They're a dumpster-fire; the exact opposite of
           | Apple's hardware and (for the most part) their system
           | software.
           | 
           | Fraud detection is plausible too, though
        
         | snemvalts wrote:
         | You don't even need payment problems, someone can call into the
         | support and have your account disabled.
         | 
         | My mom's Apple account was disabled with the same message,
         | thought it was billing related as well. It turned out that
         | someone with a similar surname had called in and requested
         | their account to be disabled, but the call had cut out. The
         | support rep happily connected the two dots and disabled my
         | mom's account.
        
       | dmix wrote:
       | This sounds like Chinas social credit score but on a lower
       | threshold.
        
       | choppaface wrote:
       | How long until we can get Glass-Steagall for the bank of online
       | identity?
        
         | kweinber wrote:
         | Lets get Glass-Steagall back for finance first. . .its
         | affiliation clauses were totally defanged in 1999 (and likely
         | the contributing cause for the crash of 2007-2008). After that
         | let's work on identity.
        
       | williesleg wrote:
       | That's not a big deal. Bank of America will close your account
       | based on your social media score.
        
       | pgm8705 wrote:
       | I'm guessing (and hoping) this is a bug and not intentional, but
       | this is pretty scary. My digital personal life is almost all
       | within Apple's ecosystem, including most of the smart devices in
       | my house. Getting locked out for any amount of time would be
       | super frustrating.
        
         | fortran77 wrote:
         | What makes you believe this is not intentional?
        
           | Bud wrote:
           | I've had Apple Card since day one. I'll tell you what makes
           | me _certain_ that this is not intentional and is in fact not
           | even happening as the user is implying:
           | 
           | -Apple and Goldman Sachs' service with Apple Card has been
           | _exemplary_ in every detail
           | 
           | -Apple went out of its way throughout the early months of
           | covid to let users skip payments for any reason. No extra
           | interest charges
           | 
           | -Apple Card doesn't even have any late fees, or annual fees,
           | or fees of any kind. And the app for the card goes out of its
           | way to keep you from paying any unnecessary interest charges
           | 
           | -This sort of punitive action just does not jibe with the
           | entire nature of the product or Apple's service in general
        
             | FireBeyond wrote:
             | Your emphasis is wrong. This is more accurate:
             | 
             | > I'll tell you what makes _me_ certain
             | 
             | And you're now accusing someone of being dishonest due to
             | lack of evidence based on your anecdotal experience, also
             | absent evidence.
             | 
             | > Apple and Goldman Sachs' service with Apple Card has been
             | exemplary in every detail
             | 
             | So that makes it "certainly" not possible that someone can
             | have a sub-par customer sevice interaction?
             | 
             | > Apple Card doesn't even have any late fees
             | 
             | You're right. Good for them. They absolutely will charge
             | you "additional interest" on top of your current APR for
             | any late fees, however. That gets the same net effect,
             | while providing a nice little soundbite.
        
           | ktta wrote:
           | Maybe because it's been quite a while since Apple Card was
           | released and this is the first time we're hearing about it?
        
             | FireBeyond wrote:
             | So they haven't refined their processes since Launch Day?
        
         | davismwfl wrote:
         | This is not a bug, this is by design. There is no possible way
         | this wasn't spec'd as a test scenario to force payment
         | compliance. They know they have leverage that a bank wouldn't
         | have so they are using it.
        
           | Bud wrote:
           | Please don't spread unsupported rumors like this unless you
           | are willing to back them up with evidence.
        
           | _jal wrote:
           | And you know this.. how?
           | 
           | Or are you simply following a chain of assumptions to a place
           | that meets your opinion of Apple?
        
             | davismwfl wrote:
             | I added some clarification in another reply.
             | 
             | To your point, I don't know for fact just as you don't know
             | for fact I'm wrong. And this could even be a false claim
             | without having some sort of proof. Maybe my wording was to
             | deterministic and should've been worded as more a
             | "possibility", but a complex system like this takes a ton
             | of requirements and testing and it is super hard to see
             | Apple not paying attention to this specific issue.
             | 
             | You don't know my opinion of Apple. I generally like Apple
             | and use them for quite a lot of things. Sure, maybe they
             | are priced too high on some hardware (IMO) and some app
             | store policies I dislike but overall I don't view them as
             | evil and I build things for their platform because it is
             | worth it. Apple simply takes advantage of their platform
             | and why wouldn't they?
             | 
             | My one complaint with Apple is just wanting to know all the
             | rules ahead of time so we can play by the rules, and
             | sometimes it does feel like we find many of the rules out
             | through this type of scenario versus Apple being 100%
             | transparent up front.
        
           | temp667 wrote:
           | "This is not a bug, this is by design."
           | 
           | Please provide some clearer support for this statement of
           | supposed fact.
           | 
           | We've got so many MUCH MORE likely scenarios.
           | 
           | These are the common ones that disable or lock account:
           | 
           | * Repeatedly entering an incorrect Apple ID and password. *
           | Not using your Apple account for an extended amount of time *
           | Billing issues such as unpaid iTunes or App Store orders *
           | Security reasons * Charge disputes on your credit card
           | 
           | I've yet to hear of a missed payment on an apple card
           | resulting in this (and I have an apple card and have missed
           | payments).
        
             | 0x0 wrote:
             | Are you saying anyone can disable anyone else's appleid by
             | just hammering https://appleid.apple.com with their email
             | address and bogus password?
        
           | toomuchtodo wrote:
           | And most unfortunately, there is no regulation yet that would
           | allow you to file a complaint with the CFPB or other
           | regulatory body (maybe in California, with regards to access
           | to your personal data under CCPA?) over Apple's overreach as
           | a credit facilitator (as Goldman is the issuer for the card)
           | if this is verified as expected behavior.
        
             | breatheoften wrote:
             | Wow if this actually is expected behavior then the backlash
             | the first time this hits someone prominent in political
             | space is definitely going to produce the regulations that
             | you point to as currently non-existent ...
        
           | davismwfl wrote:
           | First, of course I could be wrong on this (or it could be a
           | false claim as some have suggested), but a few reasons I said
           | this is intentional and not a defect of code.
           | 
           | 1. The OP in a response tweet said it took ~15 days before
           | his accounts were disabled and a few more before he linked to
           | two things together. Meaning likely there is a process that
           | the bank handling the actual card sends details to Apple on
           | some interval which says who is late etc, and when Apple got
           | it they then process the disabling of accounts.
           | 
           | 2. If it was unintentional I'd expect Apple to have an easy
           | and quick resolution to fixing it, and I'd also think if
           | Apple's systems were that linked it would have happened more
           | immediate not taken ~15 days.
           | 
           | 3. The reason it would take 3-5 days to re-enable the Apple
           | ID's and associated services would be because the bank has to
           | update their records for payment and then send notice to
           | Apple that the user is current, hence it isn't an immediate
           | task and takes a small process with associated delays. This
           | fits the description of what the user stated.
           | 
           | Lastly, personally, Apple has been helpful to me in the past
           | when a company I was working with had an issue with our
           | corporate Apple ID & services. Apple support were able to
           | unlock the account (and associated services) after just a
           | couple of hours of back and forth and they were clear their
           | managers had clear ability to enable/disable Apple ID's. I am
           | sure they have some decision tree they use but it was
           | immediate once the support woman told me it was reactivated I
           | could immediately log in, no delay.
        
         | justaguy88 wrote:
         | It sounds like you're "over-exposed" to Apple in this risk
         | category
        
       | dec0dedab0de wrote:
       | This sounds outrageous, do they really think this is worth the
       | bad PR? Or the lost revenue from not letting people pay with
       | another card while they work out the issue. There has to be more
       | to this story, this can't be the first person to miss a payment.
        
       | hahahahe wrote:
       | Wouldn't use this product considering that it's Goldman Sachs
       | backend. What a horrible company and a damn shame Apple partnered
       | with them.
        
       | codecamper wrote:
       | You would too if Mohammed bin Salman was your investor!
        
       | newbie578 wrote:
       | Their platform their choice, right? If you don't like it, don't
       | use it..
       | 
       | /s if not obv
        
       | RcouF1uZ4gsC wrote:
       | This is one of the areas where consumers are losing their rights
       | because of leverage by foundational companies.
       | 
       | I think it should be illegal for a company to block your account
       | on unrelated services. For example, Facebook should not be able
       | to block your Occulus account, based on what happens on Facebook
       | or WhatsApp. If the companies argue that these accounts are tied
       | to closely together to be able to separate enforcement like that,
       | the answer should be, "too bad, then you can't block at all,
       | until you figure out how to separate the service blocks."
        
         | zepto wrote:
         | > it should be illegal for a company to block your account on
         | unrelated services
         | 
         | According to the OP, they haven't - Sign In with Apple still
         | works.
        
           | [deleted]
        
       | paxys wrote:
       | And by extension all the services you sign in to using a
       | (mandatory) sign in with Apple button.
        
         | dcurtis wrote:
         | Actually, Sign in with Apple is one of the only things that
         | still works.
        
           | protomyth wrote:
           | I wonder if that is by design, or the fact it was an added
           | service after Apple Card and maybe has some isolation.
        
           | ksec wrote:
           | I think they changed that after the EPIC case. Read my other
           | reply on the subject.
        
         | jvzr wrote:
         | The presence of the button is mandatory, your use of it is not.
        
           | Gys wrote:
           | Like Apple Card, like Facebook, like Google... ;-)
        
           | kitsunesoba wrote:
           | It's not even mandatory unless the app offers other auth
           | providers like Google and Facebook. If your app is based
           | around old fashioned email and password sign-in you don't
           | need to include Sign In with Apple at all.
        
             | meetups323 wrote:
             | But ugh please do. From the end user's perspective I 100%
             | do not want to navigate your app's account creation process
             | bouncing back and forth between my email client and your
             | website and your app (if the redirect works, which it
             | probably wont), and I 100% do not want to give your app my
             | actual email address. Just implement apple's Auth flow.
             | It's not that hard.
        
               | kitsunesoba wrote:
               | And the reason the redirect is broken, more often than
               | not, is because there's analytics sitting somewhere in
               | the stack that's either not working properly because it's
               | inherently brittle or because it's getting blocked by my
               | adblocker.
               | 
               | I understand the need for analytics in some situations
               | but registration, signin, recovery, etc are critical
               | paths and every layer of indirection is playing with
               | fire.
        
               | fiddlerwoaroof wrote:
               | Yeah, refusing to implement sign-in with Apple is anti-
               | user: as a user I want to use sign-in with Apple (and
               | Apple Pay) everywhere I can, forcing me to use some other
               | product for these functions is not good UX.
        
       | Closi wrote:
       | Wowza, that's a quick and efficient way to add another antitrust
       | complaint to your list.
        
       | sneak wrote:
       | After a decade deep into the Apple/iOS ecosystem, I now make a
       | unique disposable Apple ID for each and every mobile device, and
       | eschew all paid apps. I don't use iCloud at all. I don't use an
       | Apple ID on desktops at all, save for one that has its own
       | disposable one for certain essential apps that are not available
       | elsewhere (Apple Configurator 2 is required to restore M1 macs).
       | 
       | Making entirely unlinked/unique Apple IDs is expensive because
       | each one requires a working phone number to create.
       | 
       | This is really the only safe approach these days, given nonsense
       | like this.
       | 
       | Because iCloud Backup is non-e2e (like most of iCloud) and thus
       | permits Apple (and the FBI by extension without a warrant) to
       | read whatever they want out of your phone's contents, I have to
       | do manual corded backups periodically because Apple doesn't have
       | their cryptographic shit together. :/
       | 
       | I have one old wiped phone that is signed in to my ~decade-old
       | Apple ID for managing my Apple Card, which cannot be moved
       | between Apple IDs (just like your purchases). I'll probably
       | cancel the card soon and delete that account. I've already
       | replaced all of the movies I foolishly bought years ago on iTunes
       | with torrented copies.
        
         | notsureaboutpg wrote:
         | > I don't use an Apple ID on desktops at all, save for one that
         | has its own disposable one for certain essential apps that are
         | not available elsewhere (Apple Configurator 2 is required to
         | restore M1 macs).
         | 
         | I don't get how this works. I feel like you need an Apple ID on
         | a macbook to do the most basic of crap, and unfortunately, they
         | make it SUPER hard to log out of one Apple ID and into another
         | one on the same computer. You have to do it individually in 4-5
         | different places for it to actually work.
        
         | caeril wrote:
         | > because each one requires a working phone number to create
         | 
         | This isn't true. I have an email-only apple account that works
         | fine. My lock screen constantly carries a "Verify your phone
         | number" badge that's rather annoying, but otherwise everything
         | functions.
        
           | ValentineC wrote:
           | I believe they've started requiring phone numbers and some
           | form of SMS two-factor authentication on new accounts.
           | 
           | (I've gone through this recently when I created a new,
           | separate account.)
        
           | amelius wrote:
           | So... it works until it doesn't? What if you are traveling
           | and Apple decides they really need your phone number this
           | time, and locks you out of your stuff?
        
             | oarsinsync wrote:
             | What if you are traveling and Apple decides they really
             | need another identifier, and locks you out of your stuff?
        
       | Axien wrote:
       | Years ago I had "Fraud" detected on my Apple ID. Because of this,
       | Apple locked my account and disabled all of my paid applications.
       | I'm a pilot and this included an iPad program called ForeFlight
       | which was critical for flying. I had to wipe my iPad, create a
       | new Apple ID, and pay the $300 subscription for another copy of
       | ForeFlight. About a week later my ID was reactivated with no
       | explanation.
       | 
       | I'm assuming someone hacked into my Apple ID, but not sure. I was
       | never told.
        
       | TheRealDunkirk wrote:
       | All this speculation about whether or not it's true, or what
       | might or might have happened. If only there was some format one
       | could use on the internet that was useful for discussing
       | something in longer-than-240-character statements. If only.
       | 
       | I canceled Twitter so that I wouldn't have to see these tempests
       | in teacups. Once you do this, your eyes open to just how much of
       | our news cycle is being carried by Twitter, and how much it
       | bleeds over into everything else now. Half the "front page" of
       | Imgur is Twitter hot takes now, so I don't go there any more
       | either. Half of serious news articles seem to either be ABOUT a
       | Tweet, or carry at least one Twitter quote to further its
       | narrative. I think this encroachment should alarm everyone.
       | 
       | #SocialMediaIsDestroyingSociety
        
       | IgorPartola wrote:
       | How come I am seeing surprising behavior from various Apple
       | products multiple times a week at this point? Is it a new thing
       | or is it just that they are huge and everyone is paying attention
       | to them?
        
         | zepto wrote:
         | Weird, isn't it. I mean Facebook is openly leading a push to
         | discredit Apple.
         | 
         | That doesn't mean Facebook is somehow behind these posts, but
         | their attempt could be working and causing people to report
         | things more.
        
           | IgorPartola wrote:
           | These posts do have a very specific feel to them, in that
           | it's about how a perfectly rational engineering decision
           | leads to bad UX. Upgrades that lock down the system further
           | are probably good for most people, but not for developers.
           | Missed payment leads to account lockdown is how an engineer
           | would think to set things up, but not someone who's
           | advocating for the user's experience. All the stuff with
           | their new chips.
           | 
           | You could be right that this is someone sniping at their
           | issues and maybe playing the market at the same time. Even if
           | it is a larger evil competitor, these do seem like legitimate
           | problems.
        
             | zepto wrote:
             | > Even if it is a larger evil competitor, these do seem
             | like legitimate problems.
             | 
             | I'm asserting that they _are_ likely to be legitimate.
             | 
             | My suggestion is that the reason we are hearing about them
             | so much at the moment _could_ be Facebook's influence in
             | setting a tone which encourages people to write about
             | problems we didn't otherwise hear about.
             | 
             | But yes - it absolutely could be a symptom of a breakdown
             | in management somewhere in Apple leading to more customer
             | unfriendly policy outcomes. It wouldn't be the first time
             | they have gone through such phases.
        
               | [deleted]
        
       | mrtksn wrote:
       | Wow, I hope this is a bug or similar. Wouldn't the card be issued
       | by a partner bank? How this is supposed to legally implicit the
       | products you buy from a separate company? Could it be that when
       | the the card fails, the services paid by that card also fail to
       | receive the payment, thus they get locked until a payment is
       | made?
       | 
       | I remember stories about having an issue with an account on a
       | Google property and losing all your access to all your Google
       | accounts.
       | 
       | It's a prime reason to buy services from different companies.
        
       | BoberMod wrote:
       | Can user continue to use apple devices? MacBook, iPhone? Or are
       | they also blocked?
        
       | kevindong wrote:
       | This *FEELS* (not saying it is) like a false claim. Much like the
       | much upvoted (and later debunked) HN post from a while back when
       | a iOS developer claimed that Apple always keeps it 30%
       | commission, even on a refunded purchase.
       | 
       | I consider it worrying that a claim wholly lacking evidence is
       | getting so much attention.
       | 
       | https://news.ycombinator.com/item?id=23995750
        
         | dcurtis wrote:
         | I didn't expect that tweet to get so much attention; I'll write
         | up some more details shortly.
        
           | sksixk wrote:
           | Seriously?
        
         | totalZero wrote:
         | Do you have any evidence aside from a feeling? Just curious.
        
           | rblatz wrote:
           | This would be egregious behavior by Apple, and the Apple Card
           | has been out long enough that there would be numerous reports
           | of this that gained steam by now. It's also been out long
           | enough and distributed to enough people that someone
           | somewhere was likely to encounter two issues with Apple at
           | about the same time. So it's much more likely that Apple
           | doesn't just suspend all your accounts until you pay up.
        
             | totalZero wrote:
             | That's a very different argument from "this feels false,"
             | which is just some subjective bullshit. However, your
             | argument is little better.
             | 
             | You're saying "it stands to reason that a widely used
             | product would have already hit this corner case by now."
             | The problem with your argument is that it's a tautology. If
             | in fact the statement by dcurtis is the first efflorescence
             | of the problem, your line of thinking would reject it
             | anyway.
             | 
             | That's why it's useless to say "this feels wrong" or even
             | "surely we would know by now." The guy who wrote the tweet
             | has already said here in HN comments that he will
             | substantiate what he wrote, so it seems unnecessary to
             | dogpile the skepticism and "feelings" in the interim.
             | 
             | You don't have to accept a logical proposition in order to
             | consider/entertain it.
        
               | zepto wrote:
               | > If in fact the statement by dcurtis is the first
               | efflorescence of the problem, your line of thinking would
               | reject it anyway.
               | 
               | This is true, but we have to take it in context. How
               | likely is it that this is the policy, and we've never
               | heard about it before now?
               | 
               | The card has been our for a couple of years. Millions of
               | people are using it. This implies 10s of millions of
               | payments. At a conservative estimate this would mean
               | there must have been thousands of missed payments, and
               | therefore thousands of locked Apple accounts.
               | 
               | It therefore seems unlikely we wouldn't have heard about
               | it. I could of course be wrong as could the GP, because
               | this is just a probability estimate. But that's all the
               | GP is saying.
        
               | totalZero wrote:
               | Thanks, and I agree with you. But policies can change, so
               | it's a fair conversation to have if in fact the stated
               | thing happened. People seem to think that "is there
               | evidence for what you said" is some kind of abusive reply
               | but that should be table stakes for most claims. The guy
               | in the tweet already said he'd write something up, but
               | the people who said he is probably stating falsehoods
               | just came up with that based on a gut feeling.
               | 
               | Me personally, Apple repeatedly locked (not disabled) my
               | account earlier this year when they weren't able to
               | process a payment. PayPal had authorized but not charged
               | an M1 laptop I had ordered with a non-English keyboard,
               | and somehow the order hung. My bank and PayPal showed the
               | authorization, but Apple showed it as "hold" due to
               | unsuccessful payment. Customer service wasn't able to
               | push the order through without taking credit card
               | information directly, and I ended up canceling the order,
               | which means I lose my place in the order queue.
               | 
               | Based on my recent experience, I wouldn't be surprised if
               | Apple had some issues with payment processing. The reason
               | that I care about this particular topic is that I'm
               | considering doing the re-order of the M1 laptop with
               | Apple Card financing. That's why chaff like "it feels
               | false lol" is not useful information for me.
        
               | zepto wrote:
               | > But policies can change, so it's a fair conversation to
               | have if in fact the stated thing happened.
               | 
               | Yes, but it's a not a fair conversation to start by
               | spreading a false statement.
               | 
               | If we're just speculating about the policies, headlines
               | like the one on this post are simply not true.
               | 
               | Right now, that may be exactly what has happened.
        
               | setr wrote:
               | >The problem with your argument is that it's a tautology.
               | If in fact the statement by dcurtis is the first
               | efflorescence of the problem, your line of thinking would
               | reject it anyway
               | 
               | No its not; it's defining a probability. This report is
               | most likely false, because it would be unlikely for this
               | to be the first instance of it. It's not defining a
               | logical proposition -- that's just you extracting more
               | gaurantees from the statement than what was actually
               | specified. It's not _if this then that_ , it's _if
               | probably this, then probably that_.
               | 
               | And it's valid to state it "feels false", if only because
               | _extraordinary claims require extraordinary evidence_ --
               | the same way it 's valid to not significantly consider
               | the claim "I saw an alien" stated on its own. Yes, there
               | is a possibility it's true, and yes, its not valid to
               | declare it false only on the basis that aliens are
               | involved, but it would be unreasonable to assume that
               | possibility it is true is significant based on the claim
               | alone.
               | 
               | It is perfectly valid to _assume_ it 's false, because
               | the likelihood of the alternative is low. It is not valid
               | to declare it false for the same reasoning; but no one in
               | this chain did such a thing.
        
               | totalZero wrote:
               | You're conflating two different parent comments; I'll
               | take them separately.
               | 
               | If you think something "feels false" but you have no
               | evidence for it, that's not a particularly strong basis
               | for reasoning.
               | 
               | >it's defining a probability.
               | 
               | This is not true. It's classifying the first instance as
               | false.
        
               | setr wrote:
               | > _If you think something "feels false" but you have no
               | evidence for it, that's not a particularly strong basis
               | for reasoning._
               | 
               | That's true, but an _extraordinary claim without
               | extraordinary evidence_ is also not a particularly strong
               | basis for reasoning.
               | 
               | and from the original post...
               | 
               | >* I consider it worrying that a claim wholly lacking
               | evidence is getting so much attention.*
               | 
               | That is, the conclusion reached by twitter is not well-
               | reasoned, which gives kevindong the well-reasoned
               | conclusion: it's probably false.
               | 
               | > _It 's classifying the first instance as false._
               | 
               | > _This *FEELS* (not saying it is) like a false claim._
               | 
               | I'm not clear how you can read this as anything other
               | than a probability. It says nothing about the premise,
               | and it clearly specifies that the conclusion has not been
               | [definitively] classified.
               | 
               | Otherwise, if that ain't the money-quote, I don't know
               | what you're reading but it's not what I'm reading.
        
             | FireBeyond wrote:
             | It's also possible that this is new behavior on Apple's
             | part.
        
           | kevindong wrote:
           | The onus of providing proof is on the claimant. At the time
           | of writing, there was none.
           | 
           | I agree with rblatz's response's reasoning.
        
             | totalZero wrote:
             | You're making a claim too, kevindong.
             | 
             | I'm just asking whether there's any meat to your claim.
             | 
             | I can tell from your response that there is not. For
             | example, evidence would be "this happened to me and I
             | didn't encounter the same consequences for my Apple
             | account."
        
               | zepto wrote:
               | > "this happened to me and I didn't encounter the same
               | consequences for my Apple account."
               | 
               | You can see other commenters on this thread saying
               | exactly this.
               | 
               | E.g. https://news.ycombinator.com/item?id=26307849
        
               | totalZero wrote:
               | That comment is from a different user and was posted an
               | hour after the one to which I replied.
        
               | zepto wrote:
               | > That comment is from a different user
               | 
               | What does that matter?
        
         | Spooky23 wrote:
         | It's just noise/bullshit on Twitter.
         | 
         | The Apple Card t&c are here:
         | https://www.goldmansachs.com/terms-and-conditions/Apple-Card...
         | 
         | They prominently mention any reference to iCloud, etc as your
         | "Apple ID" and "account" is used with respect to the financial
         | account. On page 11, consequences of "Default" include
         | suspension of your "account". You are required to use a
         | "Required Device", and specifically an Apple ID in "good
         | standing" with Apple and Apple two-factor auth.
         | 
         | My guess is that if anything happened to this guy, he did
         | something to fubar his Apple ID, which then fubared his Apple
         | Card.
        
         | nemothekid wrote:
         | Yes, I don't think Apple Card has anything to do with it - I
         | think his iCloud subscription was past due and _that_ was that
         | disabled his account - and then he found himself in a Catch 22
         | where he couldn 't update/pay his Apple Card because he was
         | locked out of iCloud. I'd imagine the same would have happened
         | if he let his Visa card lapse.
        
           | dcurtis wrote:
           | Nope -- iCloud was not past due. It is an Apple Card policy.
        
             | URSpider94 wrote:
             | What is an Apple Card policy?
        
             | jbtule wrote:
             | Apples Customer agreement->
             | 
             | Definition ->
             | 
             | "Account" means the Apple Card consumer credit account
             | opened for you under this Agreement
             | 
             | Default actions ->
             | 
             | WHAT IS THE EFFECT OF BEING IN DEFAULT If you are in
             | default, we may take any of the following actions to the
             | extent permitted under applicable law: * Continue to charge
             | you interest as long as you have an outstanding Account
             | balance; * Lower your credit limit; * Decline or otherwise
             | limit your ability to make Transactions; * Report
             | information about your Account to the credit reporting
             | bureaus; * Begin collections activities; * Suspend or close
             | your Account; * Require you to immediately pay all or any
             | portion of your total outstanding balance (this action may
             | also be taken upon death); * If we retain an attorney who
             | is not our salaried employee to collect amounts you owe, we
             | may require you to pay for the court costs and reasonable
             | attorneys' fees that we actually incur; and/or * Take any
             | other action permitted by law.
        
               | dmix wrote:
               | > Suspend or close your Account
               | 
               | I guess account is one whole system the way they built it
               | so it includes his iCloud and whatnot.
               | 
               | This should be last resort solution for Apple. I'm
               | thinking well past 3 months of notifications or
               | something, maybe even a year, considering it goes beyond
               | just the card itself.
               | 
               | Or just not have it affect other services at all.
        
               | URSpider94 wrote:
               | It's not, at all. I have an Apple Card. My Apple Card
               | account is totally separate from my iCloud account.
        
             | Bud wrote:
             | It's not an Apple Card policy. At all. And you didn't post
             | any convincing evidence of that.
        
             | subhro wrote:
             | Can you point out any public documentation about this
             | policy?
        
         | breck wrote:
         | This is not a false claim. I didn't miss a payment, but
         | complained about a $10 WaPost recurring charge via their chat
         | support and they went ahead and locked my account (I think they
         | were trying to be helpful but this fucked things up royally).
         | This was many months ago. The support has been nice, but
         | completely neutered. I have screenshots. I've spoken to 8
         | people and no one can figure it out. I can't log in, pay, or
         | close the account. The only way I still know there is some
         | account in the ether is I get notifications on my phone that
         | I'm being charged interest and letters in the mail I'm being
         | charged interest.
         | 
         | For the record, I always pay the balance in full and until this
         | I loved the UI and the product. But boy what a fucked up
         | support experience and they should probably end relationship
         | with Goldman and just stick to apple pay. There are about 6
         | points of total failure in the support experience. I could only
         | spend so many hours holding their fucking hands before I had to
         | give up.
         | 
         | I emailed TCook about this on 11/10/2020.
         | 
         | I greatly regret signing up for Apple Card and please DON'T. It
         | was the best card until it stopped working, then it's the worse
         | card I've ever had. I stick to Apple Pay now with an amex.
         | 
         | I'd also recommend using PayPal for recurring charged. 1 click
         | to see all recurring charges and 1 click to cancel. Apple needs
         | this ASAP.
        
           | URSpider94 wrote:
           | This has nothing to do with the Twitter complaint. Are you
           | locked out of iCloud? If not, then it's not the same at all.
        
             | breck wrote:
             | I had to change all my iCloud credentials. I couldn't
             | believe there was any linkages between the 2 things. Seemed
             | insane and dangerous to me. Luckily I was able to get back
             | into my iCloud/Apple. I just assumed the Apple Card was
             | like any credit card. But I learned the hard way that it is
             | not, and it's dangerous to mess with.
        
         | ziml77 wrote:
         | I keep refreshing these comments and the twitter thread to see
         | if any better info is provided. This is the kind of thing that
         | could be a mistake on Apple's side, could be a lie from the
         | user, or could be a misunderstanding of what actually happened.
        
           | RandallBrown wrote:
           | I don't think the OP is lying. Their account was probably
           | locked because they missed a payment. I do think this is a
           | misunderstanding of what's happening.
           | 
           | They're paying for iCloud with their Apple Card. If that
           | payment fails, the account can be locked.
           | 
           | So it's not "Missing a payment on the Apple Card locks your
           | account" it might be "Missing an iCloud Payment locks your
           | account."
           | 
           | They also say the iCloud payment wasn't past due. I wouldn't
           | be surprised if this was some weird edge case or bug that
           | caused the account to be locked.
        
             | yardie wrote:
             | This doesn't sound like how iCloud, Apple Card, and Apple
             | ID work.
             | 
             | I stopped paying for iCloud and it didn't diable my Apple
             | ID nor my Apple Card.
             | 
             | Also you don't have past due iCloud accounts. You stop
             | paying iCloud services stop working for you.
             | 
             | Sounds like something else is a going on here.
        
       | dcurtis wrote:
       | I didn't expect that tweet to get so much attention. I plan to
       | write more about what exactly happened when my accounts are re-
       | activated.
       | 
       | But to clear a couple of things up:
       | 
       | 1. I've since learned that the reason this happened could be due
       | to an unusual confluence of events including Apple Card, autopay,
       | and the online Apple Store.
       | 
       | 2. The disabling of iCloud, App Store, and Apple ID accounts _is_
       | actually an Apple Card policy for overdue accounts, and they have
       | a team dedicated to handling these account de-activation issues.
       | (I think this is absurd, which is why I am drawing attention to
       | it.)
        
         | komocode wrote:
         | > The disabling of iCloud, App Store, and Apple ID accounts is
         | actually an Apple Card policy for overdue accounts
         | 
         | My understanding is that the Apple Card policy is referring to
         | "account" as "Apple Card Account is issued by Goldman Sachs
         | Bank USA", and not the iCloud account issued by Apple.
        
         | wbronitsky wrote:
         | This poster continues to fling accusations at Apple and has yet
         | to provide any proof of any of these suppositions whatsoever.
         | I'm not sure why the commenters are so eager to believe a
         | comment from a random Twitter account posted to HN.
         | Confirmation bias is strong, I guess.
         | 
         | This is a heavy accusation and I think the burden is heavily on
         | the accuser to provide clear evidence that lack of payment for
         | anything somehow locks you out of your Apple account. These
         | comments and posts also seem to be conflating different
         | accounts, like Apple ID, iCloud, and the Apple Card Account.
         | 
         | I'm in no way trying to defend Apple, this just seems like an
         | incredibly user hostile policy, and also one that doesn't
         | exactly follow sound business logic.
         | 
         | If this is true, can you point to this policy? Can you share
         | the "unusual confluence of events"?
        
           | Bud wrote:
           | Downvoting of this comment is ludicrous.
           | 
           | This is a very serious accusation and it's irresponsible to
           | fling around such charges without evidence.
           | 
           | There's no way Apple is doing this.
        
           | [deleted]
        
           | jefftk wrote:
           | _> I'm not sure why the commenters are so eager to believe a
           | comment from a random Twitter account posted to HN._
           | 
           | dcurtis isn't a random Twitter account; he's a regular here
           | (https://news.ycombinator.com/user?id=dcurtis) and made
           | svbtle.
           | 
           | He has credibility here, and I think a lot of the upvotes
           | (including mine) are based on expecting he wouldn't say
           | something like this without a good reason.
        
             | wbronitsky wrote:
             | > he has credibility here
             | 
             | I don't even know how to respond to this appeal to
             | amorphous authority, and to reply to the best possible
             | interpretation of the post, I'll pass over it.
             | 
             | I'm sure this person is not lying that their account was
             | shut down; I'm asking for an accounting of the Apple policy
             | that supposedly exists. It would certainly be something I
             | would be deeply concerned about.
        
           | notJim wrote:
           | The level of evidence you're expecting is unreasonable given
           | the events. Consider it from his perspective, which is what
           | most of us are doing:
           | 
           | You suddenly notice that you can't access any of the stuff
           | you need to live out your life. Oh fuck. You make a tweet in
           | a panic, and maybe hoping to get some attention, since the
           | faceless trillion dollar company doesn't give a fuck about
           | you.
           | 
           | The tweet blows up, and wbronitsky comes along demanding more
           | information. A clear timeline, strong evidence, legal
           | arguments etc etc. Meanwhile this poor guy is just trying to
           | get his shit back.
           | 
           | Trust me, Apple pays plenty of people to run interference for
           | them. You don't need to do it for free.
        
             | wbronitsky wrote:
             | I think my posting history would show that I'm far from a
             | company shill. It would be cool to respond to the best
             | interpretation of my post, instead of the worst, maybe.
             | 
             | Either way, I'm sure this person had their account frozen;
             | I'm merely wondering how this person knows that there is
             | policy at Apple to intentionally do such things.
        
         | zepto wrote:
         | > The disabling of iCloud, App Store, and Apple ID accounts is
         | actually an Apple Card policy for overdue accounts
         | 
         | Do you have any more information on this?
         | 
         | It sounds alarming when stated without further context, because
         | it makes it sounds like a slightly overdue payment _could_
         | cause an instant shutdown of ones account.
         | 
         | You originally seemed to be saying this is what happened, but
         | now you are saying it's not that simple.
         | 
         | I would be very surprised if my Apple account was locked out
         | after 15 days of non payment of my card.
         | 
         | I wouldn't be at all surprised if it was locked out (for
         | example) after 100 days, especially if I hadn't communicated
         | with them.
         | 
         | Another reason for it to be locked out might be fraud
         | detection, in which case I might actively _want_ that, even
         | thought it occasionally causes inconvenience.
         | 
         | One is indeed absurd and _very salient_ to all Apple users, the
         | other two would be unsurprising and frankly of no real concern.
         | _At this point we don't know where on the spectrum the policy
         | actually lies._
         | 
         | So without more context, #2 seems like a potentially very
         | serious claim that could later turn out not to be so bad.
         | 
         | This is a common way damaging misinformation starts to spread.
         | 
         | I'm not for a second suggesting this is your intent, but I am
         | pointing out that this is a likely effect, dependent on what
         | the context actually turns out to be.
         | 
         | Edit: also worth noting that the tweet, and the HN headline are
         | worded in an unequivocal way. It seems like as written, they
         | may simply be false based on what you have now said.
        
       | TrackerFF wrote:
       | Can't verify this myself, but if true - this seems like part of a
       | growing problem with big-tech, that everything is connected to
       | one account, and as far as risk goes - you (the consumer) are
       | putting all your eggs in one basket.
       | 
       | I understand WHY companies do this, with respect to spam accounts
       | and what not, but the false positives for real human users can be
       | devastating, when every service and product connected to your
       | account gets blocked/bricked.
        
         | Gibbon1 wrote:
         | I remember some story about the Soviet Union. People whose
         | records had been lost could end up completely shut out from the
         | system. Can't get a job, housing, etc.
        
       | spiritplumber wrote:
       | I don't have a US credit score because I never had a credit card
       | in my life and always bought everything with money I knew I had
       | (including my little home).
       | 
       | That never fails to completely throw financial institutions for a
       | loop; they can't conceptualize it.
       | 
       | Ironically it means that if I was to apply for a credit card it
       | would be very difficult to get it.
        
         | vineyardmike wrote:
         | > always bought everything with money I knew I had
         | 
         | You can do this with a credit card, fwiw, but i'm sure i'm not
         | the first to tell you this.
         | 
         | I don't think we should glorify debt avoidance, and avoidance
         | of financial tools (like CCards) as the only, or best, way to
         | be financial responsible. It works for some people, but that
         | doesn't mean its for everyone or should be a goal.
        
         | lotsofpulp wrote:
         | >That never fails to completely throw financial institutions
         | for a loop; they can't conceptualize it.
         | 
         | They can conceptualize it. No one has come up with an automated
         | way to adequately predict someone's ability to repay a loan
         | other than the current credit reporting system that greatly
         | factors in one's history of repaying previous loans. If you
         | have a better idea, it's probably worth a lot of money.
         | 
         | >Ironically it means that if I was to apply for a credit card
         | it would be very difficult to get it.
         | 
         | It wouldn't be very difficult to get. You would just have to
         | submit proof of your assets and possibly history of expenses.
        
         | amwelles wrote:
         | Depends on the card you apply for. I didn't have a credit score
         | until my mid 20s because I avoided them like the plague and
         | bought only with money I had. Now I still do the latter, but I
         | get rewards for using a credit card for purchases. My very
         | first credit card had a very small limit ($250-500, I think),
         | and I only used it for groceries.
         | 
         | Not to say everybody needs a credit card/score, but they do
         | have advantages if you're responsible with them. :)
        
         | selfhoster11 wrote:
         | In other countries at least, there are score-builder credit
         | cards that come with relatively high interest (and presumably
         | capped credit limits) to allow high-risk borrowers such as
         | yourself to build up their credit history. Once you use one of
         | these for a while and pay it off every month, you would start
         | building up a credit history/credit score that would allow you
         | access to better lending deals.
        
       | ksec wrote:
       | Apple has done it before. So I am not surprised.
       | 
       | John Gruber ( and only him ) [1] suggest Epic was making things
       | up when Apple would terminate Sign in with Apple on EPIC's App.
       | While I dont fully side with EPIC on their case against Apple, on
       | this issue alone it was clear the fault was on Apple [2].
       | 
       | And imagine you are in a dispute with Apple on this matter for
       | longer than 30days without resolution, the time your iCloud would
       | keep your backup before it is completely wipe out due to Account
       | termination.
       | 
       | [1] https://daringfireball.net/linked/2020/09/29/epic-games-
       | unre...
       | 
       | [2]
       | https://twitter.com/TimSweeneyEpic/status/131179493779778355...
        
         | komocode wrote:
         | If you read Tim's tweet, it says in the policy "Ability to
         | ENABLE Apple services [like] Sign in with Apple". This makes
         | sense as Epic no longer has the ability to enable SIWA on new
         | apps.
         | 
         | Says nothing about termination of SIWA on current apps as SIWA
         | will continue to work on existing Apps.
         | 
         | I think Tim wasn't being too honest here.
        
       | ubermonkey wrote:
       | I doubt very much the face-value interpretation here is accurate,
       | but it's also a good reminder about the eggs vs. baskets rule.
       | 
       | I use a lot of Apple products and services, but if Apple did this
       | to me it would be at worst an inconvenience. Nothing existential
       | requires my Apple account. They don't, for example, handle my
       | email; I prefer Dropbox to iCloud; etc.
       | 
       | It's not just an Apple thing. Google chicanery could hit someone
       | much harder, given how many more folks depend on Google for
       | email. It's a great time to review your own services and
       | products, and figure out if you have any "portfolio killer"
       | dependencies.
        
       | smoldesu wrote:
       | Why do we even let Apple do our banking in the first place? I
       | can't really imagine a situation where I'd rather let Apple have
       | all my banking data instead of some random bank. Centralizing
       | your entire digital life like that is begging for identity theft,
       | at least from where I'm standing.
        
         | lotsofpulp wrote:
         | Apple does not do any banking in the first place. They are not
         | a bank, do not function as a bank, nor do they have any the
         | requisite licenses to be a bank.
        
           | vineyardmike wrote:
           | Not in a legal sense... but the apple credit card through a
           | first party apple app only available on an apple phone that
           | apple manages the UI and controls the marketing and
           | perception is pretty close to an apple bank even if some
           | other legal entity has the excel spreadsheet with account
           | balances (...obvi not how that really works)
        
             | lotsofpulp wrote:
             | Apple doesn't lend any money, is not owed any money, and
             | takes no part in the financing aspect.
             | 
             | If anything, Goldman Sachs is the one that continues to be
             | a bank, and Apple is providing the technical front end for
             | it. It's the opposite of vertical integration. A tech
             | company is doing the tech part, a finance company is doing
             | the finance part.
        
         | ocdtrekkie wrote:
         | Fundamentally, the issue is that a single company is _allowed_
         | to operate a mobile OS, a web browser, an app market, a banking
         | solution, physical hardware, retail stores, and various other
         | verticals. Google has the exact same problems, for the exact
         | same reasons.
         | 
         | Ban vertical integration. The government needs to force
         | divestiture of each product category into a separately run
         | company.
        
           | smoldesu wrote:
           | I very much agree. The security threat it poses is not
           | limited to just Apple, and it ultimately leads to a less
           | competitive industry overall.
        
             | ocdtrekkie wrote:
             | I remember a book from a number of years ago, called
             | Jennifer Government:
             | https://en.m.wikipedia.org/wiki/Jennifer_Government which
             | suggested companies ran the world, and were divided into
             | two customer loyalty program-based alliances. Everyone
             | essentially belonged to one camp or the other, and it's
             | surrounding ecosystem. It's hard not to feel that as an
             | example of today, where people live in either the Apple or
             | Google ecosystems, and only use products or services that
             | integrate with that ecosystem.
        
           | alacombe wrote:
           | How is such a ban any different than multiple independent
           | company owned by the same parent entity (either a company, or
           | an individual / group of individual). Each of these company
           | having exclusive deal with each others.
           | 
           | You can't ban private property Rights / freedom of
           | association.
        
             | ocdtrekkie wrote:
             | You absolutely can, and the government has, banned
             | exclusive deals and associations before. The government
             | would require that any interactions given between two
             | products Google presently offers as something competitors
             | can replace either side of, with no special advantage
             | permitted to be offered to the formerly Google products,
             | for example.
             | 
             | So, for example, Google could be forbidden from requiring
             | Google product apps are preloaded on Android phones. They
             | could be required to give alternate web browsers and
             | account systems equal visibility in new Chrome installs,
             | for free. Google could face penalties for injecting Google
             | Meet links into Zoom emails received by Gmail users.
             | 
             | The ways the government could prevent Google's self-
             | preferencing is a very large matrix.
             | 
             | Apple has some similar examples, though less. I think Epic
             | v. Apple will accomplish some big things there,
             | particularly around the App Store.
        
           | echelon wrote:
           | I'd say this is horizontal integration, but they've built so
           | much of a monolith and captured so much commerce, that it
           | almost feels like a vertical stack.
        
           | lotsofpulp wrote:
           | >Ban vertical integration. The government needs to force
           | divestiture of each product category into a separately run
           | company.
           | 
           | Can you give an idea for how this law is written? For
           | example, where is the line for a company that sells butter?
           | Are they able to sell milk? Cheese? Ice cream? Frozen
           | dinners? Wholesale to other restaurants? Are they allowed to
           | open restaurants where they sell the same things they sell in
           | the grocery store?
        
       | thedogeye wrote:
       | The modern version of debtors prison. Everything old is new
       | again.
        
       | DC1350 wrote:
       | Sorry if this is a dumb question but I don't have an iOS device.
       | Could you be prevented from using the phone or internet, getting
       | an Uber, or accessing your banking info because of this? Is it
       | possible for somebody to get stranded if they don't have a
       | vehicle or any other phone? This seems like all sorts of horrible
       | things could happen if you were travelling when you got locked
       | out.
        
         | frizkie wrote:
         | That would not be possible, no. You can use an iPhone and all
         | of its phone-related features without an Apple account. You
         | probably wouldn't be able to download new apps but it wouldn't
         | retroactively prevent you from using any existing banking apps
         | you might already have on your phone.
        
           | DC1350 wrote:
           | Ok, thanks! I didn't know you could use the device with a
           | disabled account.
        
         | smoldesu wrote:
         | If the question is "could you", then the answer is yes. Apple
         | has full control over those APIs on your device, and could
         | choose to stop serving them with the press of a button.
         | 
         | If the question is "will they" though, I doubt they'll go that
         | far. Apple is super wary of tipping their hand when they're
         | holding all of the cards, and an action like this would raise a
         | lot of concern, even within the walled garden.
        
         | vineyardmike wrote:
         | Probably not... unless you used sign-in with apple to sign in,
         | and you only had apple pay (which you can't use anyways because
         | you already got suspended on that account), and no other cards,
         | and all sorts of other unlikely situations put together. But
         | someone else reported that Sign-in still works post account
         | disable
        
       | monadic7 wrote:
       | I'm really curious who thought it was a good idea to use this
       | line of credit in the first place.
        
         | kube-system wrote:
         | The people who want to borrow thousands of dollars for free.
        
           | monadic7 wrote:
           | I don't think that's possible with any line of credit. Our
           | entire society is built off of interest rates.
        
             | vineyardmike wrote:
             | The apple card actually gives you 0% on apple products
        
             | kube-system wrote:
             | There's plenty of zero-percent consumer credit lines.
             | Interest rates are certainly not the only way to make money
             | by lending money, particularly if you have something to
             | sell.
             | 
             | In this instance: https://www.apple.com/apple-card/monthly-
             | installments/
             | 
             | Buying a Mac on credit is considerably cheaper than buying
             | with cash. 12 months of the time-value of money + you get
             | 3% cash back.
        
             | danielhlockard wrote:
             | No interest if you pay off the balance of the card every
             | month. Tons of people do it.
        
         | tuckerman wrote:
         | If you are purchasing an apple device, the apple card gives a
         | competitive cash back reward. Many people use credit cards
         | while always paying the balance in full and use them for
         | rewards (you could argue that these rewards are priced into the
         | cost of goods so not getting them is leaving money on the
         | table).
         | 
         | I think it's reasonable to believe that this system as a whole
         | is exploitive and unfair, those with poor credit pay more to
         | fund cash back for others and the high interest rates leading
         | to circles of debt, but given this is the way it is, I think
         | its a perfectly good idea for someone to have an Apple Card
         | depending on their circumstances.
        
       | Bud wrote:
       | This tweet and claim don't really pass the laugh test, given that
       | Apple has gone out of its way to help Apple Card holders who
       | needed to skip payments for months in a row during covid.
       | 
       | There's simply no way that Apple is doing this; there is another
       | explanation for this _single user_ having this experience and I
       | 'm sure that will come out. This isn't found _anywhere_ in Apple
       | 's terms of service.
       | 
       | I'll give 10-1 odds on a $100 bet that this isn't happening. Any
       | takers?
        
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