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Home>Features>Japan In Focus

  * Japan In Focus

Osaka: Kansai Airport Proud to Have Never Lost Single Piece of
Luggage;'World's Best Airport for Baggage Delivery'

#Osaka

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[JW-Kix]The Yomiuri Shimbun
A staff member handles a suitcase in a cargo handling area at the
Kansai Airport.

The Yomiuri Shimbun

10:40 JST, December 28, 2024

IZUMI-SANO, Osaka -- Kansai Airport is proud to have never had a lost
baggage incident in the 30 years since it opened in 1994, earning
recognition as the airport with the world's best baggage service.

Lost baggage is when a passenger's baggage is lost or goes missing
due to an error on the part of the airport.

Kansai Airport was awarded the title of "World's Best Airport for
Baggage Delivery" in the baggage handling category of the World
Airport Awards 2024, an international airport evaluation conducted by
a U.K.-based international aviation rating organization.

This is the eighth time it has received the award.

During peak periods, Kansai Airport handles up to 30,000 pieces of
checked baggage daily. The baggage is sorted by destination and
transported on a conveyor belt. In addition to monitoring bags with
sensors, employees also patrol the area to check for dropped bags.
According to the airport management company, this additional step
significantly reduces the risk of lost baggage.

The airport has a good reputation among overseas passengers when it
comes to baggage.

In early December, a 35-year-old passenger from Tanzania was
impressed to see that all the handles of the suitcases on the
conveyor belt in the baggage claim area were facing the passengers.

After the luggage is unloaded and collected in the cargo handling
area upon arrival at the airport, ground support personnel manually
align the handles of the bags and place them on the conveyor belt.

On the other hand, the airport is facing a shortage of staff while
the 2025 Osaka-Kansai Expo is expected to bring an increase in the
number of passengers at the airport.

"We want to improve our efficiency by upgrading our systems," a
Kansai Airport official said.

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