https://devblogs.microsoft.com/oldnewthing/20251223-00/?p=111896 Skip to main content [RE1Mu3b] Microsoft Dev Blogs Dev Blogs Dev Blogs * Home * Developer + Microsoft for Developers + Visual Studio + Visual Studio Code + Develop from the cloud + All things Azure + Xcode + DevOps + Windows Developer + ISE Developer + Azure SDK + Command Line + Aspire * Technology + DirectX + Semantic Kernel * Languages + C++ + C# + F# + TypeScript + PowerShell Team + Python + Java + Java Blog in Chinese + Go * .NET + All .NET posts + .NET Aspire + .NET MAUI + AI + ASP.NET Core + Blazor + Entity Framework + NuGet + Servicing + .NET Blog in Chinese * Platform Development + #ifdef Windows + Microsoft Foundry + Azure Government + Azure VM Runtime Team + Bing Dev Center + Microsoft Edge Dev + Microsoft Azure + Microsoft 365 Developer + Microsoft Entra Identity Developer + Old New Thing + Power Platform * Data Development + Azure Cosmos DB + Azure Data Studio + Azure SQL + OData + Revolutions R + Unified Data Model (IDEAs) + Microsoft Entra PowerShell * More [ ] Search Search * No results Cancel * Dev Blogs * The Old New Thing * When irate product support customers demand to speak to Bill Gates December 23rd, 2025 0 reactions When irate product support customers demand to speak to Bill Gates Raymond Chen Raymond Chen Show more A colleague of mine who used to work in product support told me that they had a procedure if a customer became irate and demanded to speak with Bill Gates. (This was, of course, back in the days when Bill Gates still ran the company.) The product support technician would apologize for not resolving the problem to the customer's satisfaction, but if the customer continued to demand to speak with The Boss, the technician would indeed transfer the customer. The customer was transferred to a special internal phone number, and when the operators saw a call on that line, they took the call and said, "Bill Gates's office." They weren't actually in Bill Gates's office. They were just pretending to be Bill Gates's secretary. Their job was to tell the caller that Mr. Gates is currently unavailable, but if the customer leaves a message and their contact information, they will pass the information to Mr. Gates. Of course, the information was never actually passed along to Bill. The information went back into the product support channel with a note that the customer was escalated to "Bill Gates's office." The technician who returned the call would probably say something like "Bill Gates asked me to contact you to follow up on an issue you had earlier." 0 * * * * * * 0 0 * Facebook Share on Facebook * Share on X * LinkedIn Share on Linkedin Category Old New Thing Topics History Share * * * Author Raymond Chen Raymond Chen Raymond has been involved in the evolution of Windows for more than 30 years. In 2003, he began a Web site known as The Old New Thing which has grown in popularity far beyond his wildest imagination, a development which still gives him the heebie-jeebies. The Web site spawned a book, coincidentally also titled The Old New Thing (Addison Wesley 2007). He occasionally appears on the Windows Dev Docs Twitter account to tell stories which convey no useful information. 0 comments Be the first to start the discussion. 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