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+ Browsers o Microsoft Edge o Google Chrome o Firefox o Opera + Operating Systems o Chrome OS o Steam OS o Linux * Accessories + View Accessories + Input Devices o Keyboards o Mice o Microphones + Audio & Visual o Headphones o Speakers o Monitors o Webcams + Connectivity & Protection o Networking o Bags & Cases + Editorial Coverage o Accessories Buying Guides o Accessories Deals o Accessories How To o Accessories Reviews * Features + View Features + Podcast Don't miss these Sam Altman looking sad OpenAI and ChatGPT OpenAI is a loss-making machine, can it outlast the bubble? Nvidia CEO Jensen Huang delivers the keynote address at the GTC AI Conference in San Jose, California, on March 18, 2025. Artificial Intelligence NVIDIA CEO wants employees to automate every possible task with AI Apple logo Artificial Intelligence Ex-Microsoft CVP to lead Apple AI efforts Copilot logo with "Windows" text underneath Windows 11 Users push back against Windows president over agentic OS plans Mixer logo on a Lumia 1520 Xbox Twitch legend Shroud reflects on Xbox's dead streaming platform, and he's 100% right A person uses a smartphone showing the Apple App Store top charts with ChatGPT ranked as the number one free app, followed by other popular applications including Grok, on August 12, 2025. OpenAI and ChatGPT ChatGPT ads could be OpenAI's biggest misstep yet The Nebius logo is seen displayed on a smartphone screen Microsoft What's inside the AI facility that could power 220,000 homes? New Copilot logo for 2023 Microsoft Copilot Did Microsoft's Copilot ad just prove the AI isn't ready for your Windows 11 settings yet? Satya Nadella looking sad with raining money Microsoft Copilot CEO Satya Nadella warns AI could make Microsoft obsolete The Microsoft logo is being displayed on a smart phone, with the OpenAI logo visible on the screen in the background. Artificial Intelligence Microsoft unveils Fara-7B AI model to help with complex PC tasks ARC Raiders screenshot of gameplay Gaming ARC Raiders uses AI -- so what? Let's talk about it. Satya Nadella with Sam Altman at a conference OpenAI and ChatGPT Microsoft and OpenAI are "making it work," but for how long? In this photo illustration the logo of Microsoft is being displayed on a laptop screen and the logo of Copilot is being displayed on a smart phone. Microsoft Copilot Copilot Benchmarks will tell your boss if you're using AI enough Microsoft CEO Satya Nadella in front of the Microsoft Copilot AI logo. Microsoft Copilot Microsoft Copilot branding confusion faces internal criticism Microsoft Copilot with Skulls Microsoft Microsoft's latest tweet is angering developers YOUR NEXT READ: Sam Altman looking sad 1 OpenAI is a loss-making machine, can it outlast the bubble? Nvidia CEO Jensen Huang delivers the keynote address at the GTC AI Conference in San Jose, California, on March 18, 2025. 2 NVIDIA CEO wants employees to automate every possible task with AI Apple logo 3 Ex-Microsoft CVP to lead Apple AI efforts Trending * Xbox Ally & Ally X * PC Deals * Windows 10 EOL[?] * ID@Xbox * Windows 11 1. Artificial Intelligence Microsoft has a problem: nobody wants to buy or use its shoddy AI products -- as Google's AI growth begins to outpace Copilot products News By Jez Corden published 8 December 2025 A new report details how Microsoft has cut some internal goals for its AI sales people, why? Nobody wants to use its weak products. * * * * * * * * Comments (0) () When you purchase through links on our site, we may earn an affiliate commission. Here's how it works. Microsoft Chief Executicve (CEO) Satya Nadella takes part in the Partnership for Global Infrastructure and Investment Event during the G7 Summit at the Borgo Egnazia resort in Savelletri, Italy, on June 13, 2024. Satya Nadella is burning decades of customer good will chasing the latest tech fad. (Image credit: Getty Images | MANDEL NGAN) Disclaimer Enjoy our content? Make sure to set Windows Central as a preferred source in Google Search, and find out why you should so that you can stay up-to-date on the latest news, reviews, features, and more. If there's one thing that typifies Microsoft under CEO Satya Nadella 's tenure: it's a general inability to connect with customers. Microsoft shut down its retail arm quietly over the past few years, closed up shop on mountains of consumer products, while drifting haphazardly from tech fad to tech fad. From blockchain to "metaverse" and now to artificial intelligence -- Microsoft CEO Satya Nadella can't seem to prioritize effectively, and the cracks are starting to shine through. A recent report from The Information detailed how Microsoft's internal AI efforts are going awry, with cut forecasts and sales goals for its Azure AI products across the board. The Information said that Microsoft's sales people are "struggling" to meet goals, owing to a complete lack of demand. Microsoft denied the reports, but it can't deny market share growth trends -- all of which point to Google Gemini surging ahead. You may like * Satya Nadella with Sam Altman at a conference Microsoft and OpenAI are "making it work," but for how long? * Satya Nadella looking sad with raining money CEO Satya Nadella warns AI could make Microsoft obsolete * Sam Altman looking sad OpenAI is a loss-making machine, can it outlast the bubble? * Microsoft CEO Satya Nadella in front of the Microsoft Copilot AI logo. Microsoft Copilot branding confusion faces internal criticism Last week we wrote about how Microsoft Copilot's backend partner OpenAI issued a "code red" situation. ChatGPT has fallen behind Google Gemini in problem solving, and Nano Banana image generation has outpaced OpenAI's own DALLE by leaps and bounds. With OpenAI's business model under constant scrutiny and racking up genuinely dangerous levels of debt, it's become a cascading problem for Microsoft to have tied up layer upon layer of its business in what might end up being something of a lame duck. Swipe to scroll horizontally FirstPageSage AI Chatbot Usage Chart (December 3, 2025) # Generative AI Chatbot AI Search Market Estimated Quarterly User Share Growth 1 ChatGPT (excluding 61.30% 7% ^ Copilot) 2 Microsoft Copilot 14.10% 2% ^ 3 Google Gemini 13.40% 12% ^ 4 Perplexity 6.40% 4% ^ 5 Claude AI 3.80% 14% ^ 6 Grok 0.60% 6% ^ 7 Deepseek 0.20% 10% ^ There are reams of research that suggest agentic AI tools require human intervention at a frequency ratio that makes them cost ineffective, but Microsoft seems unbothered that its tools are poorly conceived. In any case, OpenAI is supposedly going to launch future models of ChatGPT early in attempts to combat the rise of Google Gemini. I suspect the issues are deeper for Microsoft, who have worked tirelessly under Satya Nadella to create doubt around its products. Get the Windows Central Newsletter All the latest news, reviews, and guides for Windows and Xbox diehards. [ ][ ]Contact me with news and offers from other Future brands[ ]Receive email from us on behalf of our trusted partners or sponsors[Sign me up] By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. SEO and analytics firm FirstPageSage has released its AI market share report for the start of December, and it shows Google Gemini actively poised to supplant Microsoft Copilot. Based on reports that Google Gemini is now actively beating ChatGPT's best models, FirstPageSage has Google Gemini sprinting past Microsoft Copilot quarter over quarter, although ChatGPT itself will remain the front runner. Google's AI advantages are accumulating, as Microsoft's disadvantages snowball Cloud servers Microsoft's destiny under Satya Nadella seems to increasingly point towards being a server broker for NVIDIA, rather than tech leader and innovator. (Image credit: Microsoft) Whether it's Google's Tensor server tech or dominating position with Google Play-bound Android, Microsoft's lack of forethought and attention paid to their actual customers is starting to catch up with the firm. Nadella has sought to blame the company's unwieldy size for the lack of innovation, but it reads like an excuse to me. It's all about priorities -- and Nadella has chased shareholder sentiment over delivering for its customers or employees, and that short-termism is going to put Microsoft on the backfoot if AI actually does deliver another computing paradigm shift. Microsoft depends almost entirely on pricy NVIDIA technology for its data centers, whereas Google is actively investing to own the entire stack. Microsoft has also worked incredibly hard to cram half-baked AI features into its products, whereas Google has arguably been a lot more thoughtful in its approach. Microsoft sprinted out of the gate like a bull in a China shop, and investors rewarded them for it -- but fast forward to 2025, and Google's AI products simply work better, and are more in-tune with how people might actually use them. I am someone who is actively using the AI features across Google Android and Microsoft Windows on a day to day basis, and the delta between the two companies is growing ever wider. Basic stuff like the photo editing features on Google Pixel phones are lightyears beyond the abysmal tools found in the Microsoft Photos app on Windows. Google Gemini in Google Apps is also far smarter and far more intuitive than Copilot on Microsoft 365, as someone actively using both across the two businesses I work in. Microsoft's "ship it now fix it later" attitude risks giving its AI products an Internet Explorer-like reputation for poor quality. Dare I say it, Gemini is actually helpful, and can usually execute tasks you might actually need in a day to day job. "Find me a meeting slot on this date to accommodate these timezones" -- Gemini will actually do it. Copilot 365 doesn't even have the capability to schedule a calendar event with natural language in the Outlook mobile app, or even provide something as basic as clickable links in some cases. At least Xbox's Gaming Copilot has a beta tag to explain why it fails half of the time. It's truly absurd how half-baked a lot of these features are, and it's odd that Microsoft sought to ship them in this state. And Microsoft wants to make Windows 12 AI first? Please. Microsoft's "ship it now fix it later" attitude risks giving its AI products an Internet Explorer-like reputation for poor quality, sacrificing the future to more patient, thoughtful companies who spend a little more time polishing first. Microsoft's strategy for AI seems to revolve around offering cheaper, lower quality products at lower costs (Microsoft Teams, hi), over more expensive higher-quality options its competitors are offering. Whether or not that strategy will work for artificial intelligence, which is exorbitantly expensive to run, remains to be seen. Microsoft's savvy early investment in OpenAI gave it an incredibly strong position early on, but as we get deeper into the cycle, some cracks are starting to show. Many of Microsoft's AI products to date simply scream of a total lack of direction and utter chaos, but it's not all hopeless. Some of Microsoft's enterprise solutions for AI are seeing strong growth. Github Copilot has been something of a success story for Redmond, and Microsoft is exploring its own Maia and Cobalt chips and even language models, in attempts to decouple itself from NVIDIA and OpenAI respectively. But Satya Nadella's Microsoft has an uncanny knack for failing to deliver on promising initiatives like those. Without a stronger emphasis on quality, Microsoft's future in AI could simply end up revolving around re-selling NVIDIA server tech and jacking up local electricity prices, rather than providing any real home-grown innovation in the space. Shareholders will be more than happy for Microsoft to simply be a server reseller, but it would be a ignoble legacy for what was previously one of tech's most innovative companies. --------------------------------------------------------------------- Click to follow Windows Central on Google News Follow Windows Central on Google News to keep our latest news, insights, and features at the top of your feeds! --------------------------------------------------------------------- TOPICS Copilot ChatGPT OpenAI Jez Corden Jez Corden Social Links Navigation Executive Editor Jez Corden is the Executive Editor at Windows Central, focusing primarily on all things Xbox and gaming. Jez is known for breaking exclusive news and analysis as relates to the Microsoft ecosystem while being powered by tea. Follow on Twitter (X) and tune in to the XB2 Podcast, all about, you guessed it, Xbox! You must confirm your public display name before commenting Please logout and then login again, you will then be prompted to enter your display name. Logout Read more Satya Nadella with Sam Altman at a conference Microsoft and OpenAI are "making it work," but for how long? Satya Nadella looking sad with raining money CEO Satya Nadella warns AI could make Microsoft obsolete Sam Altman looking sad OpenAI is a loss-making machine, can it outlast the bubble? Microsoft CEO Satya Nadella in front of the Microsoft Copilot AI logo. Microsoft Copilot branding confusion faces internal criticism A Microsoft office in New York, US, on Tuesday, July 22, 2025. Microsoft is reportedly keeping its OpenAI dealings under wraps A binary code and Microsoft logo are seen in this multpiple exposure illustration photo. Microsoft's Magnetic Marketplace reveals the dark side of agentic AI Latest in Artificial Intelligence Todd Howard attends the "Fallout" Season Two London Screening at Picturehouse Central on December 02, 2025 in London, England. Bethesda's Todd Howard shares his thoughts on generative AI in games An OpenAI logo is displayed on a smartphone screen with a ChatGPT logo in the background. OpenAI may roll out GPT-5.2 this week to challenge Google's Gemini 3 Sam Altman, chief executive officer of OpenAI Inc., during the Federal Reserve Integrated Review of the Capital Framework for Large Banks Conference in Washington, DC, US, on Tuesday, July 22, 2025. OpenAI forced to release 20 million ChatGPT logs in copyright lawsuit A person uses a smartphone showing the Apple App Store top charts with ChatGPT ranked as the number one free app, followed by other popular applications including Grok, on August 12, 2025. ChatGPT ads could be OpenAI's biggest misstep yet Google Antigravity Google's Agentic AI erased a developer's entire drive, but at least it apologized Joe Rogan on American Alchemy podcast Joe Rogan says Jesus will return as artificial intelligence Latest in News Medieval Dynasty images Xbox Game Preview title adds visible pregnancy in new patch Calendar view Windows 11 will restore Agenda view at last, but it's now a heavier, web-powered substitute Steam Machine for 2026 No HDMI 2.1 on the Steam Machine? Here's why, according to Valve. Microsoft Chief Executicve (CEO) Satya Nadella takes part in the Partnership for Global Infrastructure and Investment Event during the G7 Summit at the Borgo Egnazia resort in Savelletri, Italy, on June 13, 2024. Microsoft has a problem: nobody wants its poor AI products Hideo Kojima attends Death Stranding 2 Panel during Lucca Comics And Games 2025 on November 02, 2025 in Lucca, Italy. Hideo Kojima is unsure if his bold concept for OD will even work Windows 11 file Explorer Windows 11's File Explorer will finally hide AI actions when you don't want them LATEST ARTICLES 1. Medieval Dynasty images 1 Xbox Game Preview title adds visible pregnancy in new patch 2. 2 Windows 11 will restore Agenda view at last, but it's now a heavier, web-powered substitute 3. 3 No HDMI 2.1 on the Steam Machine? Here's why, according to Valve. 4. 4 Here's how to check out the Wholesome Snack indie game showcase 5. 5 These are the best Xbox controllers with Holiday discounts Windows Central is part of Future US Inc, an international media group and leading digital publisher. Visit our corporate site. [mednnv697g] Add as a preferred source on Google * Terms and conditions * Contact Future's experts * Privacy policy * Cookies policy * Accessibility statement * Careers * Licensing * About us * Forums * Advertise with us * Android Central (c) Future US, Inc. 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