https://www.reuters.com/sustainability/boards-policy-regulation/india-orders-mobile-phones-preloaded-with-government-app-ensure-cyber-safety-2025-12-01/ Skip to main content Exclusive news, data and analytics for financial market professionals Learn more aboutRefinitiv * World Browse World + Africa + Americas + Asia Pacific + China + Europe + India + Israel and Hamas at War + Japan + Middle East + Ukraine and Russia at War + United Kingdom + United States + Reuters NEXT * Business Browse Business + Aerospace & Defense + Autos & Transportation + Davos + Energy + Environment + Finance + Healthcare & Pharmaceuticals + Media & Telecom + Retail & Consumer + Future of Health + Future of Money + Take Five + World at Work * Markets Browse Markets + Asian Markets + Carbon Markets + Commodities + Currencies + Deals + Emerging Markets + ETFs + European Markets + Funds + Global Market Data + Rates & Bonds + Stocks + U.S. Markets + Wealth + Econ World * Sustainability Browse Sustainability + Boards, Policy & Regulation + Climate & Energy + Land Use & Biodiversity + Society & Equity + Sustainable Finance & Reporting + The Switch + Reuters Impact + COP30 * Legal Browse Legal + Government + Legal Industry + Litigation + Transactional + US Supreme Court * Commentary Browse Commentary + Breakingviews + ROI: Reuters Open Interest * Technology Browse Technology + Artificial Intelligence + Cybersecurity + Space + Disrupted * Investigations * More Sports + Athletics + Baseball + Basketball + Cricket + Cycling + Formula 1 + Golf + NFL + NHL + Soccer + Tennis Science Lifestyle City Memo Graphics Pictures Wider Image Podcasts + Reuters World News + Reuters Morning Bid + Reuters Econ World + On Assignment + Viewsroom + The Big View Live Fact Check Video Sponsored Content + Reuters Plus + Press Releases My News Register India orders smartphone makers to preload state-owned cyber safety app By Aditya Kalra and Munsif Vengattil December 1, 20259:23 PM UTCUpdated ago * * * * * * * * Apple iPhones are seen inside India's first Apple retail store, a day ahead of its launch, in Mumbai Apple iPhones are seen inside India's first Apple retail store during a media preview, a day ahead of its launch in Mumbai, India, April 17, 2023. REUTERS/Francis Mascarenhas/File Photo Purchase Licensing Rights, opens new tab * Summary * Companies * Directive affects Apple, Samsung, Vivo, Oppo, Xiaomi * Government says app combats cyber security threats * Industry concerned over lack of prior consultation * India has more than 1.2 billion telecom users BENGALURU, Dec 1 (Reuters) - India's telecoms ministry has privately asked smartphone makers to preload all new devices with a state-owned cyber security app that cannot be deleted, a government order showed, a move likely to antagonise Apple and privacy advocates. In tackling a recent surge of cyber crime and hacking, India is joining authorities worldwide, most recently in Russia, to frame rules blocking the use of stolen phones for fraud or promoting state-backed government service apps. Sign up here. Apple (AAPL.O), opens new tab, which has previously locked horns with the telecoms regulator over development of a government anti-spam mobile app, is among the companies, such as Samsung (005930.KS), opens new tab, Vivo, Oppo and Xiaomi (1810.HK), opens new tab bound by the new order. The November 28 order, seen by Reuters, gives major smartphone companies 90 days to ensure that the government's Sanchar Saathi app is pre-installed on new mobile phones, with a provision that users cannot disable it. For devices already in the supply chain, manufacturers should push the app to phones via software updates, the ministry said in its order, which was not made public and was sent privately to select companies. A lawyer specialising in technology matters said India's move was cause for concern, however. "The government effectively removes user consent as a meaningful choice," said Mishi Choudhary, who works on internet advocacy issues. Privacy advocates criticised a similar requirement by Russia in August for a state-backed messenger app called MAX to be pre-installed on phones. One of the world's largest telephone markets, India has more than 1.2 billion subscribers, and government figures show the app, launched in January, has helped recover more than 700,000 lost phones, including 50,000 in October alone. APPLE OFTEN REFUSES SUCH REQUESTS The government said the app was essential to combat "serious endangerment" of telecom cyber security from duplicate or spoofed IMEI numbers, which enable scams and network misuse. Apple's iOS powered an estimated 4.5% of 735 million smartphones in India by mid-2025, with the rest using Android, Counterpoint Research says. While Apple pre-installs its own proprietary apps on phones, its internal policies prohibit installation of any government or third-party app before sale of a smartphone, a source with direct knowledge of the matter said. "Apple has historically refused such requests from governments," said Tarun Pathak, a research director at Counterpoint. "It's likely to seek a middle ground: instead of a mandatory pre-install, they might negotiate and ask for an option to nudge users towards installing the app." Apple, Google, Samsung and Xiaomi did not respond to requests for comment. India's telecoms ministry also did not respond. A 14- to 17-digit number unique to each handset, the IMEI, or International Mobile Equipment Identity, is most commonly used to cut off network access for phones reported to have been stolen. The app is mainly designed to help users block and track lost or stolen smartphones across all telecom networks, using a central registry. It also lets them identify, and disconnect, fraudulent mobile connections. With more than 5 million downloads since its launch, the app has helped block more than 3.7 million stolen or lost mobile phones, while more than 30 million fraudulent connections have also been terminated. The government says it helps prevent cyber threats and assists tracking and blocking of lost or stolen phones, helping police to trace devices, while keeping counterfeits out of the black market. Reporting by Aditya Kalra and Munsif Vengattil; Editing by Clarence Fernandez Our Standards: The Thomson Reuters Trust Principles., opens new tab * Suggested Topics: * Cybersecurity * * * * * Purchase Licensing Rights Aditya Kalra Aditya Kalra Thomson Reuters Aditya Kalra is the Company News Editor for Reuters in India, overseeing business coverage and reporting stories on some of the world's biggest companies. He joined Reuters in 2008 and has in recent years written stories on challenges and strategies of a wide array of companies -- from Amazon, Google and Walmart to Xiaomi, Starbucks and Reliance. He also extensively works on deeply-reported and investigative business stories. * * * Munsif Vengattil Munsif Vengattil Thomson Reuters Based in Bengaluru, Munsif Vengattil leads Reuters' technology news coverage in India. He tracks themes at the intersection of tech, business, and labor. A reporter for nine years, Munsif has written extensively on India's electronics manufacturing aspirations and its tech policy space, AI and election interference, satellite internet, streaming wars, and data breaches. His stories also focus on investigating corporate strategies and revealing India-specific initiatives and challenges of the biggest of tech firms - from Apple, Facebook, and Google, to Foxconn, Samsung, and Nvidia. * * * Read Next * agoBusinesscategory Swiss, German authorities shut down cryptomixer.io in money laundering crackdown Illustration shows sparks strike representation of cryptocurrency Bitcoin * agoSustainabilitycategory South Korean police probe massive data leak at Coupang Top South Korean e-commerce firm Coupang apologizes over massive data breach * November 30, 2025Sustainabilitycategory Coupang apologizes over massive data breach A delivery man for Coupang Jung Im-hong wearing a mask to prevent contracting the coronavirus, loads packages before leaving to deliver them in Incheon * November 28, 2025Worldcategory South Korea suspects North Korea behind hack of crypto exchange Upbit, Yonhap reports Reuters logo * November 28, 2025Worldcategory UK's October car output falls 24% as impact from JLR cyberattack lingers A member of staff works on the production line at Jaguar Land Rover's factory in Solihull LSEG Workspace Sustainability * A Starbucks store entrance sign is seen at Times Square in New York City Starbucks will pay $38.9 million to settle NYC probe over worker schedules Litigationcategory * December 1, 2025 * 9:50 PM UTC * ago Starbucks has agreed to pay $38.9 million to settle claims by New York City that the coffee chain violated a local law requiring fast food businesses to give workers predictable and stable schedules more than half a million times over a three-year period, Mayor Eric Adams' office said on Monday. * A sign stands outside a Bristol Myers Squibb facility in Cambridge WorldcategoryBristol Myers must face $6.7 billion lawsuit over delayed cancer drug, US judge rules 9:49 PM UTC * Apple iPhones are seen inside India's first Apple retail store, a day ahead of its launch, in Mumbai Boards, Policy & RegulationcategoryIndia orders smartphone makers to preload state-owned cyber safety app 9:23 PM UTC * Top South Korean e-commerce firm Coupang apologizes over massive data breach Boards, Policy & RegulationcategorySouth Korean police probe massive data leak at Coupang 9:23 PM UTC * General view shows the United States Supreme Court, in Washington LegalcategoryUS Supreme Court wrestles with copyright dispute between Cox and record labels 6:48 PM UTC Site Index Browse * World * Business * Markets * Sustainability * Legal * Breakingviews * Technology * Investigations * Sports * Science * Lifestyle About Reuters * About Reuters, opens new tab * Advertise with Us, opens new tab * Careers, opens new tab * Reuters News Agency, opens new tab * Brand Attribution Guidelines, opens new tab * Reuters and AI, opens new tab * Reuters Leadership, opens new tab * Reuters Fact Check * Reuters Diversity Report, opens new tab * Commercial Disclosure (Japan), opens new tab Stay Informed * Download the App (iOS), opens new tab * Download the App (Android), opens new tab * Newsletters * Subscribe Information you can trust Reuters, the news and media division of Thomson Reuters, is the world's largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. Follow Us * * * * * * LSEG Products * Workspace, opens new tab Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. * Data Catalogue, opens new tab Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. * World-Check, opens new tab Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. * Advertise With Us, opens new tab * Advertising Guidelines * Purchase Licensing Rights, opens new tab * Cookies, opens new tab * Terms & Conditions * Privacy, opens new tab * Copyright, opens new tab * Digital Accessibility, opens new tab * Corrections * Data Disclosure and Sources, opens new tab * Site Feedback, opens new tab All quotes delayed a minimum of 15 minutes. See here for a complete list of exchanges and delays. (c) 2025 Reuters. All rights reserved