https://status.digitalocean.com/incidents/lgt5xs2843rx

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Multiple Services Disruption

Incident Report for DigitalOcean

Resolved

Our Engineering team has confirmed that the external network incident
affecting multiple DigitalOcean services has been fully mitigated.
The impacted services including Gen AI tools, App Platform, Load
Balancers, Spaces, and provisioning or management actions for new
clusters have recovered and are now operating normally. All requests
are completing successfully.

Thank you for your patience. If you continue to experience any
issues, please open a support ticket from within your account.
Posted Nov 18, 2025 - 20:39 UTC

Monitoring

Our engineering team has observed that the external network incident
impacting multiple DigitalOcean services has been mitigated. The
affected services including Gen AI tools, App Platform, Load
Balancer, Spaces, and provisioning or management actions for new
clusters are showing continued signs of recovery, with most requests
now completing successfully.

Our engineering team continues to monitor the situation closely. We
will post an update as soon as the issue is fully resolved.

We apologize for the disruption and appreciate your patience.
Posted Nov 18, 2025 - 19:31 UTC

Update

Our Engineering team is actively investigating an issue impacting
multiple DigitalOcean services caused by an upstream provider
incident. This disruption affects a subset of Gen AI tools, the App
Platform, Load Balancer, Spaces and provisioning or management
actions for new clusters. Existing clusters are not affected. Users
may experience degraded performance or intermittent failures within
these services.

We acknowledge the inconvenience this may cause and are working
diligently to restore normal operations. Signs of recovery are
starting to appear, with most requests beginning to succeed. We will
continue to monitor the situation closely and provide timely updates
as more information becomes available. Thank you for your patience as
we work towards full service restoration.
Posted Nov 18, 2025 - 13:40 UTC

Investigating

Our Engineering team is actively investigating an issue impacting
multiple DigitalOcean services caused by an upstream provider
incident. This disruption affects a subset of Gen AI tools, the App
Platform, Load Balancer, and Spaces. Users may experience degraded
performance or intermittent failures within these services.

We acknowledge the inconvenience this may cause and are working
diligently to restore normal operations. Signs of recovery are
starting to appear, with most requests beginning to succeed. We will
continue to monitor the situation closely and provide timely updates
as more information becomes available. Thank you for your patience as
we work towards full service restoration
Posted Nov 18, 2025 - 12:26 UTC
This incident affected: API, GenAI Platform, App Platform (Global),
Managed Databases (Global), Load Balancers (Global), and Spaces
(Global).
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