https://www.twilio.com/en-us/blog/company/news/twilio-to-acquire-stytch English Support * Help Center * Support Plans * Partner Solutions Login * Log in to: + Messaging, Voice, Verify, Video, and more Twilio * ----------------------------------------------------------------- * Or log in to access: + Customer Data Platform Twilio Segment + Email Twilio SendGrid Products The Platform * Customer Engagement Platform * One flexible platform that combines data, AI, and the communication channels your customers love. * Communications * Customer Data Communications * Messaging * SMS * WhatsApp * Conversations API * RCS * Voice * SIP Trunking * Email API * SMTP Service * Marketing Campaigns * Phone Numbers * Toll-free * 10DLC * Short Codes * Video API * Flex Customer Data * Connections * Warehouses * Reverse ETL * Functions * Protocols * Unify * Profiles Sync * Unified Profiles * Engage * Audiences * Journeys * Intelligence * Predictions * Data Observability Authentication * Verify * Lookup Conversational AI * Conversational AI * ConversationRelay * Conversational Intelligence See all products See Twilio's latest innovations, integrations, builder tools and support plans Solutions Use Cases * Verification and identity * Fraud prevention * Alerts and notifications * Appointment reminders * Lead alerts * Mass texting * Marketing and promotions * SMS marketing * Cross-sell and upsell * Optimize ad spend * Support and sales * IVR * Contact center * Customer data management Teams * Developers * Data Engineering * Marketing * Product * Customer Experience Industry * Financial services * Healthcare * Retail * Nonprofit * Hospitality * eCommerce * Public sector * Education Company Size * Enterprise * Startup See all solutions Why Twilio Overview * Why Twilio * We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency. * Customer stories Differentiators * One platform * Privacy and security * Built for builders * Enterprise scale * Extensible by design * Real-time customer data * Artificial intelligence * Infrastructure Company * About us * Values * Diversity * Careers * Twilio.org * Investor relations * Press and media * Events Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant. Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant. 2025 Gartner(r) Magic Quadrant(tm) for CPaaS Twilio was once again named a Leader and positioned highest for our Ability to Execute. Read now Resources Developers * Documentation * Code samples * Developer Hub * Champions * Changelog * Serverless Learn * Blog * Resource Center * Guides * Reports * Webinars * Podcasts * Customer stories * State of Customer Engagement * Events * Customer data community * Customer data recipes Support and services * Help Center * Find a partner * Become a partner * Professional services * Support plans * Status Woman sitting in a wooden chair using a smartphone with plants in the background. Woman sitting in a wooden chair using a smartphone with plants in the background. 2025 State of Customer Engagement Report Explore the five trends redefining how brands connect with customers in 2025. 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Privacy Policy Products The Platform * Customer Engagement Platform * One flexible platform that combines data, AI, and the communication channels your customers love. * Communications * Customer Data Communications * Messaging * SMS * WhatsApp * Conversations API * RCS * Voice * SIP Trunking * Email API * SMTP Service * Marketing Campaigns * Phone Numbers * Toll-free * 10DLC * Short Codes * Video API * Flex Customer Data * Connections * Warehouses * Reverse ETL * Functions * Protocols * Unify * Profiles Sync * Unified Profiles * Engage * Audiences * Journeys * Intelligence * Predictions * Data Observability Authentication * Verify * Lookup Conversational AI * Conversational AI * ConversationRelay * Conversational Intelligence See all products See Twilio's latest innovations, integrations, builder tools and support plans Solutions Use Cases * Verification and identity * Fraud prevention * Alerts and notifications * Appointment reminders * Lead alerts * Mass texting * Marketing and promotions * SMS marketing * Cross-sell and upsell * Optimize ad spend * Support and sales * IVR * Contact center * Customer data management Teams * Developers * Data Engineering * Marketing * Product * Customer Experience Industry * Financial services * Healthcare * Retail * Nonprofit * Hospitality * eCommerce * Public sector * Education Company Size * Enterprise * Startup See all solutions Why Twilio Overview * Why Twilio * We help you build amazing experiences with contextual data, the right communication channels, and AI to scale personalization and increase efficiency. * Customer stories Differentiators * One platform * Privacy and security * Built for builders * Enterprise scale * Extensible by design * Real-time customer data * Artificial intelligence * Infrastructure Company * About us * Values * Diversity * Careers * Twilio.org * Investor relations * Press and media * Events Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant. Chart showing the 2025 Magic Quadrant for CPaaS with Twilio and Infobip in the Leaders quadrant. 2025 Gartner(r) Magic Quadrant(tm) for CPaaS Twilio was once again named a Leader and positioned highest for our Ability to Execute. Read now Resources Developers * Documentation * Code samples * Developer Hub * Champions * Changelog * Serverless Learn * Blog * Resource Center * Guides * Reports * Webinars * Podcasts * Customer stories * State of Customer Engagement * Events * Customer data community * Customer data recipes Support and services * Help Center * Find a partner * Become a partner * Professional services * Support plans * Status Woman sitting in a wooden chair using a smartphone with plants in the background. Woman sitting in a wooden chair using a smartphone with plants in the background. 2025 State of Customer Engagement Report Explore the five trends redefining how brands connect with customers in 2025. Read now Pricing Overview * All Pricing * Transparent pricing with discounts as you scale. Sign up for a free trial--no credit card required. Communications * Messaging * SMS * WhatsApp * Conversations API * Voice * SIP Trunking * Conferencing * Email API * Marketing Campaigns * Video API * Flex Customer Data * Customer Data Platform * Customer Data Pipeline Authentication * Verify * Lookup Contact sales Start for free Twilio Blog * Overview * Developers * Industry Insights * Product News * Events * Partners * Company Building Trust in the Age of AI: Why Identity Is the Foundation of Customer Engagement Blog/ Company/ News/ Building Trust in the Age of AI: Why Identity Is the Foundation of Customer Engagement --------------------------------------------------------------------- Tags News --------------------------------------------------------------------- Start for free Time to read: * * Follow us on Twitter * * * October 30, 2025 Written by Inbal Shani Twilion --------------------------------------------------------------------- Building Trust in the Age of AI: Why Identity Is the Foundation of Customer Engagement Today, we're excited to announce Twilio entered into an agreement to acquire Stytch, an identity platform for AI agents that's built for developers. Stytch's talented team and proven technology will help Twilio augment our roadmap and build an intelligent identity layer that anchors the entire Twilio Platform in support of our vision: a world where every digital interaction is amazing. Trusted customer communication and engagement have always been at Twilio's core. As we evolve our platform to encompass a reimagined customer journey - bringing together communications, data, and AI - one truth has become increasingly clear: as customers engage across channels with both humans and AI agents, orchestration, intelligence, and verified identity are essential. For brands, secure authentication is a critical building block of the customer engagement journey. Twilio has long provided trusted authentication solutions, including products like Verify and Lookup. Our customers have relied on them, and fraud prevention services like Fraud Guard, for years to complete billions of authentications and prevent fraud. Today, we're witnessing a generational transformation in digital identity. What was once a back-end authentication tool is becoming a core enabler of trust, growth, and intelligent engagement. In the age of AI and agentic systems, identity must evolve beyond static credentials into a dynamic, privacy-preserving framework that verifies trust in real time. This is about more than security, and is foundational to how businesses acquire, engage, and retain customers - connecting authentication, fraud prevention, and personalization into a unified experience. AI Agent Authentication AI agents are also redefining digital systems, shifting them from rigid workflows to adaptive, context aware, and autonomous. Businesses building AI agents need four foundational capabilities: * Communication across multiple channels, including text, voice, email, OTT and web chat. * The ability to connect and orchestrate multiple agents. * Access to customer memory that effectively activates on contextual data. * A robust AI identity management and fraud prevention solution. Current authentication solutions like passwords, passkeys, FaceID, 2FA, and static verification have served businesses well and will remain effective within controlled domains, but they are insufficient for managing the complexity of cross-domain, multi-user, and delegated operations that characterize modern agent ecosystems. As protocols such as the Model Context Protocol (MCP) gain adoption, the need for consistent, interoperable identity standards has become clear. So what's in store for the future? Abstracting away complexity for builders with simple, trusted, and smart building blocks has always been at the core of Twilio's product strategy. Stytch's developer-focused team and proven modern authentication technology will augment our Twilio Platform roadmap, and our investment in AI agent authentication and verification will enable secure, personalized, and delegated experiences. Together with the Stytch team, we will bring to you next generation authentication capabilities built for the era of generative AI. These will include: * A unified identity across web, mobile, and all customer touchpoints for agents and humans. * Ability to identify humans, trusted agents, and rogue agents. * Real-time fraud prevention, powered by contextual data and advanced device intelligence. This is how we ensure every interaction is amazing - with identity as the foundational layer of the Twilio Platform making it possible. We're excited to welcome the Stytch team and start building the future of hybrid identity. Together we look forward to helping businesses build trusted, AI-powered customer experiences that drive growth while protecting what matters most: the relationship between brands and their customers. We expect the transaction to close in mid-November, subject to customary closing conditions. Related Posts * Twilio announcement banner for Docs support with llms.txt and Markdown. 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