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Here's how it works. Microsoft bans LibreOffice developer's account without warning, rejects appeal David Uzondu Neowin * Jul 29, 2025 17:18 EDT * Hot! with 4 comments LibreOffice logo Recently, we reported on LibreOffice, accusing Microsoft of intentionally using complex file formats as a tactic to lock in users to Microsoft Office, hindering open source alternatives like LibreOffice. Now, Microsoft has banned LibreOffice developer, Mike Kaganski, from using its services, citing an "activity that violates [its] Services Agreement". According to Mike, this happened last Monday when he tried to send a technical email to the LibreOffice dev mailing list, which is a normal part of his routine, but Thunderbird returned an error saying the message couldn't be sent. His account was blocked upon retry, and he found himself completely logged out of his Microsoft account. Your account has been locked message Kaganski guessed that his mail and account were getting flagged by a bot or something, since he was quite sure that nothing in the mail violated Microsoft's terms of service. So he decided to file an appeal, a process which later made him call Redmond "miserably incompetent in IT." The automated system asked for his phone number, which he provided, only to be greeted by a "Try another method" error message. Try another verification method message The problem was that there was no other method offered. He then decided to reach out to Microsoft support directly. After some digging, he found a link to contact the team, and there it was, a button asking him to "Sign in to Contact support". Now, you might go, "Hold up, how is he supposed to sign in to contact support when his problem is that he can't sign in in the first place? " As Kaganski himself put it: Yes, you got it right. "Here is a page where we discuss problems signing in. You attempted our FAQ suggestions? You still can't sign in? No problem! Contact our Support team, and we will solve your problem is a minute! But first, please sign in to continue." He eventually got to use his wife's account to file an appeal and finally received a message from support. The instructions inside asked him to go to the sign-in page and, when told the account is blocked, provide a phone number (something he had already tried). Microsoft ignored his detailed report of the failing process, marked his ticket as resolved without any real action, and simply closed it. He is yet to recover his account. As for the email he was trying to send, he was later able to use Gmail, and it went through with no problem. If you are interested, you can read the full email for yourself and see if it violates Microsoft's services agreement. Mike's not the only person who's had their account locked recently, with seemingly no way to recover it. On the 17th of last month, Reddit user u/deus03690 shared how Microsoft locked their account, which, among other things, contained 30 years of "irreplaceable photos and work" on OneDrive. Their appeal, like Mike's, has been fruitless so far. The user said Microsoft reached out 10 days later, asking them to fill out a recovery form and promising to help them "every step of the way," but they haven't heard from the company since. Tags * Microsoft * Microsoft account * Libreoffice * Microsoft support Like Post Share Report a problem with article Follow @NeowinFeed A Microsoft Edge logo with a gradient background Previous Article Opera files complaint against Microsoft for manipulating customers into using Edge Related Stories Microsoft 365 & LibreOffice logo LibreOffice calls out Microsoft for using "complex" file formats to lock in Office users David Uzondu * Jul 18, 2025 with 34 comment s windows 11 tpm Microsoft shares detailed guide to meet Windows 11 TPM requirements when moving VMs Sayan Sen * Jul 7, 2025 with 7 comment s LibreOffice LibreOffice takes aim at Microsoft Office with free guides to help users switch David Uzondu * Jul 1, 2025 with 28 comment s Unofficial Office Icons More Microsoft Account headaches: Office 2024 licensing bug finally gets detailed fix Sayan Sen * Jun 24, 2025 with 9 comment s We're glad you're here! 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