https://www.wsj.com/tech/ai/ai-advertising-consumer-trust-dc1a1425 Skip to Main Content Explore Our Brands * WSJ * ----------------------------------------------------------------- * Barron's * ----------------------------------------------------------------- * MarketWatch * ----------------------------------------------------------------- * IBD * ----------------------------------------------------------------- * * ----------------------------------------------------------------- Buy Side from WSJ The Wall Street Journal * English Edition Edition Use Alt + Down Arrow to expand. [English ] * Print Edition * Video * Audio * Latest Headlines * More More[Other Products from WSJ] * Latest * World * Business * U.S. * Politics * Economy * Tech * Markets & Finance * Opinion * Arts * Lifestyle * Real Estate * Personal Finance * Health * Style * Sports Advertisement This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. https://www.wsj.com/tech/ai/ai-advertising-consumer-trust-dc1a1425 1. Technology ----------------------------------------------------------------- 2. Artificial Intelligence Here's a Tip to Companies: Beware of Promoting AI in Products Consumers have less trust in offerings labeled as being powered by artificial intelligence, which can reduce their interest in buying them, researchers say By Sean Captain Share Resize --------------------------------------------------------------------- Listen (2 min) Illustration of a hand selecting an AI-powered lightbulb from a row of identical lightbulbs. Illustration: Egle Plytnikaite It seems like it's the latest marketing strategy: Push the idea that your product or service has artificial intelligence in it. But recent research suggests that approach could backfire and actually turn off consumers. The effect is especially pronounced for offerings perceived to be riskier buys, such as a car or a medical-diagnostic service, say the researchers, who were from Washington State University and Temple University. Copyright (c)2025 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8 Next in Journal Reports: Technology [im-5198016] Journal Reports: Technology I Built an AI Career Coach. I've Never Had a Better Coach. By Alex, andra Samuel June 27, 2025 at 11:00 AM ET One of the big advantages: I can talk freely about my dreams and concerns much easier than if I were dealing with a human More Journal Reports: Technology Articles [im-4982394] Journal Reports: Technology AI Makes Research Easy. Maybe Too Easy. By Jackie Snow June 26, 2025 at 2:00 PM ET [im-0233084] Journal Reports: Technology That Chatbot May Just Be Telling You What You Want to Hear By Heidi Mitchell June 25, 2025 at 2:00 PM ET [im-1699708] Journal Reports: Technology Can You Really Have a Romantic Relationship With AI? By Andrew Blackman June 24, 2025 at 3:00 PM ET VIEW ALL --------------------------------------------------------------------- Videos JOURNAL REPORT * College Rankings * Energy * Health Care * Investing Monthly * Leadership * Retirement * Small Business * Technology * Wealth Management --------------------------------------------------------------------- Most Popular News --------------------------------------------------------------------- Most Popular OPINION --------------------------------------------------------------------- Recommended Videos Advertisement