https://status.zoom.us/incidents/pw9r9vnq5rvk

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Issue with multiple Zoom Services

Incident Report for Zoom

Resolved

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain
zoom.us was not available due to a server block by GoDaddy Registry.
This block was the result of a communication error between Zoom's
domain registrar, Markmonitor, and GoDaddy Registry, which resulted
in GoDaddy Registry mistakenly shutting down zoom.us domain.

Zoom, Markmonitor and GoDaddy worked quickly to identify and remove
the block, which restored service to the domain zoom.us. There was no
product, security, network failure or Distributed Denial of Service
(DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are
working together to prevent this from happening again.
Posted Apr 16, 2025 - 17:31 PDT

Update

All Zoom services have been restored, if you are still having
connection issues please flush your DNS cache and reconnect.

For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil
-flushcache; sudo killall -HUP mDNSResponder"
Posted Apr 16, 2025 - 14:35 PDT

Monitoring

Services have been restored, if you are still having connection
issues please flush your DNS cache and attempt to reconnect.

For Windows open a command prompt and type "ipconfig /flushdns"
For Mac open a terminal window and type "sudo dscacheutil
-flushcache; sudo killall -HUP mDNSResponder"
Posted Apr 16, 2025 - 13:55 PDT

Identified

We continue to investigate the domain name resolution issues on the
zoom.us domain that is affecting multiple services. More updates to
follow.
Posted Apr 16, 2025 - 13:16 PDT

Update

We continue to investigate the domain name resolution issues on the
zoom.us domain that is affecting multiple services. More updates to
follow.
Posted Apr 16, 2025 - 12:51 PDT

Investigating

We are investigating domain name resolution issues on the zoom.us
domain that is affecting multiple services. Regular updates will be
provided.
Posted Apr 16, 2025 - 12:17 PDT
This incident affected: Zoom Meetings (Zoom Meetings), Zoom Phone -
Global (Web Portal (Admin/Users/Provisioning/Dashboard & Reporting)),
Zoom Contact Center - Global (Web Portal (Admin/Users/Provisioning)),
and Zoom Website (Web Portal).
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