https://www.reuters.com/business/retail-consumer/sonos-ceo-patrick-spence-steps-down-after-app-update-debacle-2025-01-13/ Skip to main content Exclusive news, data and analytics for financial market professionals Learn more aboutRefinitiv * World Browse World + Africa + Americas + Asia Pacific + China + Europe + India + Israel and Hamas at War + Japan + Middle East + Ukraine and Russia at War + United Kingdom + United States + Reuters NEXT * Business Browse Business + Aerospace & Defense + Autos & Transportation + Davos + Energy + Environment + Finance + Healthcare & Pharmaceuticals + Media & Telecom + Retail & Consumer + Future of Health + Future of Money + Take Five + World at Work * Markets Browse Markets + Asian Markets + Carbon Markets + Commodities + Currencies + Deals + Emerging Markets + ETFs + European Markets + Funds + Global Market Data + Rates & Bonds + Stocks + U.S. Markets + Wealth + Macro Matters * Sustainability Browse Sustainability + Boards, Policy & Regulation + Climate & Energy + Land Use & Biodiversity + Society & Equity + Sustainable Finance & Reporting + The Switch + Reuters Impact + COP29 * Legal Browse Legal + Government + Legal Industry + Litigation + Transactional + US Supreme Court * Breakingviews Browse Breakingviews + Breakingviews Predictions * Technology Browse Technology + Artificial Intelligence + Cybersecurity + Space + Disrupted * Investigations * More Sports + Athletics + Baseball + Basketball + Cricket + Cycling + Formula 1 + Golf + NFL + NHL + Soccer + Tennis ScienceLifestyleGraphicsPictures Wider ImagePodcastsFact CheckVideoSponsored Content + Reuters Plus + Press Releases Live My News Register Sonos CEO Patrick Spence steps down after app update debacle By Reuters January 13, 20253:55 PM UTCUpdated ago * * * * * * * * * Companies * Sonos Inc Follow Jan 13 (Reuters) - Speaker maker Sonos (SONO.O), opens new tab said on Monday Patrick Spence will step down as its CEO after a disastrous app update last year sparked customer criticism and delayed the development and release of other products. The company named board member Tom Conrad, 55, as interim CEO, effective immediately. Conrad is the outgoing chief executive of Zero Longevity Science, the maker of the metabolic health app Zero. In May 2024, Sonos launched a new app that was plagued with significant issues, with users not able to perform essential functions like accessing or searching their music libraries, setting sleep timers, or even downloading the app. The company said it would cost between $20 million and $30 million to fix these issues and decided to cut about 6% of its staff. Spence, in October, had acknowledged mistakes surrounding the app's release and said that he and seven other company leaders would forgo their bonuses. Shares of the Santa Barbara, California-based company were down more than 8%. The stock has lost about 12% of its value in 2024. In November, the company forecast a decline of about 9% to 22% in its first-quarter sales from a year earlier as it navigates market weakness and grapples with challenges from the app failure. Sign up here. 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