https://www.ycombinator.com/companies/great-question/jobs/QnZ7Jyj-great-question-w21-is-hiring-people-operations-manager-to-democratize-ux-research-at-scale

Y Combinator
About
What Happens at YC?ApplyYC Interview GuideFAQPeopleYC Blog
Companies
Startup DirectoryFounder DirectoryLaunch YC
Startup Jobs
All Jobs* Engineering* Operations* Marketing* SalesPioneer Internship
Program 2024Startup Job GuideCareer CoachingYC Startup Jobs Blog
Find a Co-Founder
Library
SAFE
Resources
Startup SchoolNewsletterFor InvestorsHacker NewsBookface
Open main menu
Apply for W2025 batch.Apply
[cbc38c395f]

Great Question

User research on autopilot.

Great Question (W21) is hiring People Operations Manager to
democratize UX research at scale

$85K - $100K
Location
CO, US / Remote (CO, US)
Job Type
Full-time
Experience
3+ years
Connect directly with founders of the best YC-funded startups.
Apply to role >
Ned Dwyer
Ned Dwyer
Founder

About the role

About Great Question

Great Question is the all-in-one customer research platform for
understanding your customers. Run interviews, surveys, and prototype
tests; query support tickets, app store reviews, and sales calls; and
use AI to analyze it all in one place.

We're a well-funded, seed-stage startup backed by Y Combinator and
Funders Club, working with some of the most innovative companies in
the world like Gusto, Experian, Canva & Brex.

Our company thrives on high trust, high agency and high EQ people. We
believe in work being fun (you spend a lot of time there!), and you
should enjoy the people you work with. We're mostly remote but
looking to establish regional hubs through 2025 (something we will
need your help with!).

About the role

We're looking for an experienced, agile, high-agency People
Operations Manager to join our high-performing, fully remote team.

This position is focused on streamlining all things people & culture
- from improving our recruitment & onboarding processes, to
standardizing compensation for US & international employees,
supporting performance management, and elevating our culture to drive
employee engagement & retention.

Yes, it's a lot.

As the first person in our people & culture team, you'll be a crucial
asset in our journey. This role is open to anyone authorized to work
in the USA.

The Opportunity

  * Develop and implement a world-class recruitment program to be
    facilitated by hiring managers; from best practices in sourcing,
    to structured hiring committees, to help us ensure we bring the
    best people onto the team.
  * Review and improve our onboarding process to streamline time to
    value in all functions, and continue to drive our retention rate
  * Establish leveling guides across departments, combining these
    with market compensation data to help us conduct our first
    performance and compensation reviews on a regular cadence.
  * Measure and manage employee engagement and satisfaction surveys,
    alongside nurturing a better culture of employee feedback -
    working with leadership to implement improvements
  * Proactive identify people, culture & process improvements to
    support our high performance culture

About you

  * 3+ years in a people operations role
  * Experience implementing and managing compensation & performance
    management
  * Experience administering payroll, benefits & leave.
  * Inquisitive. You love asking the right questions to uncover
    insights and findings that can influence business decisions.
  * Exceptional communication skills.
  * Coachable. You have a can-do attitude and are known to excel
    under pressure
  * Proven ability to effectively work remotely and excel in a remote
    work setting
  * You consistently demonstrate excellence in your work, being
    dependable, hard-working, focused, determined, and accountable

Bonus points

  * Experience working in fast growth, early-stage startups.
  * Experience launching culture & performance programs with
    demonstrated results.

About the interview

  * 1:1 w/ hiring manager (CEO)
  * Career review + capabilities w/ hiring manager
  * Cultural & collaboration w/ 2 members of the team
  * 1 hour strategy exercise
  * Decision

About Great Question

Great Question is a customer research platform that makes it easy to
do research with your own customers - whether it's customer
interviews, surveys or prototype tests - and share what you learn
with your team.

Founded by serial entrepreneurs Ned Dwyer & PJ Murray, we're backed
by Y Combinator and on a mission to democratize research.

We launched our beta in February 2021 with a bang - customers like
Adidas Runtastic, Linktree & MainStreet all use and love our product.

Great Question
Great Question
Founded:2020
Team Size:22
Location:Oakland, CA
  
Founders
Ned Dwyer
Ned Dwyer
Founder
  
PJ Murray
PJ Murray
Founder
 

Footer

Y CombinatorY Combinator

Programs

  * YC Program
  * Startup School
  * Work at a Startup
  * Co-Founder Matching

Company

  * YC Blog
  * Contact
  * Press
  * People
  * Careers
  * Privacy Policy
  * Notice at Collection
  * Security
  * Terms of Use

Resources

  * Startup Directory
  * Startup Library
  * Investors
  * SAFE
  * Hacker News
  * Launch YC
  * YC Deals

Make something people want.

Apply
TwitterFacebookInstagramLinkedInYoutube

(c) 2024 Y Combinator