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Read the /r/Sonos Wiki/FAQ Recommended Apps: * SonoSequencer (iOS) * Sonos Voice App (iOS) * Airplay on Sonos * Sonos Wear for Android * AirBridge for MacOS Sub Header image credit /u/ROO-TED a community for 12 years MODERATORS * message the mods discussions in r/sonos <> X 770 * 172 comments Former Sonos Engineer Here - Heartbroken by the App Disaster and What's Happened to the Company 66 * 22 comments [r94egAN_] How I want Sonos to make me feel. 96 * 127 comments [Ul5hsBgM] How Praytell is influencing this subreddit 13 * 11 comments My Sonos system suddenly sucks (past week or so). Keeps dropping speakers and skipping songs. What's going on? 19 * 4 comments Well, it has happened. 8 * 4 comments Sonos current status 24 * 22 comments [bii6lama] Time, Dolby Atmos, with the ARC SL/Two One SLs and Sub is just.. Chefs Kiss * 2 comments Finally happened to me 5 * 6 comments [inFbZ9DL] Giving away 3 * 6 comments New to Sonos, Can I use home theater for music as well? Welcome to Reddit, the front page of the internet. Become a Redditor and join one of thousands of communities. x 767 768 769 Former Sonos Engineer Here - Heartbroken by the App Disaster and What's Happened to the Company (self.sonos) submitted 7 hours ago * by denominator I hope this kind of post is appropriate here. Just an honest opinion from a huge fan of Sonos speakers. Sometime ago before the new Sonos App came out (holy shit they fucked that up), I was working as a hardware engineer at Sonos in Santa Barbara/Boston. Offices full of people who genuinely cared about these speakers and the brand. Smart, every last person. Passionate. I am writing this because last night, my wonderful speakers completely failed me when I needed them most. It was a broken APP situation and I was totally, totally bummed. The error included a start with "No products found", then my Move 2 not being detected even though it was on the dock. Then refusing to be used until I gave it an update, which of course failed. I had to factory reset it. I also got just dominated, power slammed even, by the App in general. At the party it was blasting tunes, and even sprinkled on some audio cut outs. MY LORD. Guys, people.. I know it's poor form to air out dirty laundry, but I couldn't NOT write this today. I simply must tell you what I believe has happened to our beloved company, speakers, and relationship with music. In short, I'll summarize my rant before story time - as a prior employee of Sonos, I believe that incompetence has infected top management at the company. Incompetence in management, incompetence in Software, SOFTWARE OH MY GOD this App roll-out, this roadmap.. is a joke. Alarm functionality as a highlight feature wtf, dude I can write bash scripts that handle alarm systems reliably on an IoT network, NO PROBLEM. And queue issues, what the absolute fuck? Queue logic systems are the most basic shit I've ever seen. Are you serious? I sure hope you recover from this guys. ^xoxoxo Story time I had several years of that place. We were a proud bunch, then the Roam came. Executive management and high leadership rushed that thing out the door. Engineer's warnings were sidelined in favor of the release date, and to make deadlines for Mass Production. Shame. That button is universally hated. Embarrassing for the brand. This was what I believe was the beginning of the company's poor management downfall, (which I hope is only temporary). One thing you must understand, is that in the past, Sonos was more than happy to kill a project if it did not meet expectations for the Brand. The previous headset was killed deep into ENG phase. Good. The tech just wasn't there yet. During my time there, I was told by veteran OG's that the company's core values were in process of eroding (Look at the Roam, universally hated), thanks to greed, short sightedness, and poor management from the top. I was starting to see it during my time there, especially when Patrick Spence starting introducing the word "layoffs" in his gentle Canadian voice. Strong and sweet, like a maple drizzle being poured all over me. Pour it all over me, Patrick. Pour it in my mouth. Then the layoffs came. Again, and again. It was relentless. Patrick Spence, the most polite giver of bad news, that guy. I remember his first utterance of the word "layoffs" sometime after Covid's record profits. He had practiced this many times, in the layoffs of years prior. And Blackberry, mmm, yes. Then they restructured the company, drove all my ex-colleagues into states of overwork and fear of being laid off. The restructuring caused teams to be silo'd by Maxime's vision of how to organize people. Dude, everybody I've spoken to about it is just PISSED. You've made your employees PISSED. Patrick, do you even listen to your people? I wasn't even discouraged about being laid off. They treated us well, everybody was supportive, I appreciated the break and depression. I was sad to see these forums descend into darkness after the App release, understandably so. I was still hopeful, still am, that the brand will recover. But my experience yesterday with the App, and my speakers, was unacceptable. The App has started to fail to do what at its CORE it should do - Play music. Play fucking EXCELLENT music. Queue playlists for rainy days, parties. Manage speakers, GRACEFULLY. The new UI is clunky, ugly, and buggy. It made me 30 minutes late to a BBQ. Made me do backflips just to use my speakers. I just wanted you all to know I am sad about the current state of Sonos. I am hopeful they'll recover, but I just wanted to vent about how yesterday my experience just really, really sucked. And I'm sad about it. * 172 comments * share * save * hide * report all 172 comments sorted by: best topnewcontroversialoldrandomq&alive (beta) [ ] Want to add to the discussion? Post a comment! Create an account [-]crimsonmajor[M] [score hidden] 5 hours ago* stickied comment (0 children) I'm going to lock this thread as there is no verification of the posters credentials - u/denominator if you message in some sort of proof of identify to the mod mail then I'll unlock it again Edit - OP has sent through verification of employment so unlocking thread * permalink * embed * save * report * reply [-]Background_Film_506 205 points206 points207 points 5 hours ago (9 children) After reading this, I think I finally understand: what happened to Boeing--turning a well run, engineering-based company committed to innovation and quality, into a profit-based darling of Wall Street, run by MBAs for MBAs--is now happening to Sonos. Really fucking sad. * permalink * embed * save * report * reply [-]denominator[S] 64 points65 points66 points 5 hours ago (1 child) Exactly right * permalink * embed * save * parent * report * reply [-]Background_Film_506 16 points17 points18 points 5 hours ago (0 children) Thanks for the education, even if it's painful. * permalink * embed * save * parent * report * reply [-]IntelligentFennel186 14 points15 points16 points 2 hours ago (1 child) Ha! As a laid off employee of both (30+ years apart, and I bet there aren't many folks in THAT Venn diagram), I would only say that Boeing, while also being a great engineering company, even in the 80's and 90's had developed a Management/Worker divide. They were just entreched in a command-and-control worldview that most of us simply accepted. That probably made it easier to become more Wall Street oriented. Sonos has been very employee-forward, even when Spence arrived, but I think the choice to go public and the resulting changed demands on the business were too much (for a product line that isn't revolutionary enough to sell itself, and that comes with relatively high operating costs). * permalink * embed * save * parent * report * reply [-]Sad-Variation5758 2 points3 points4 points 48 minutes ago (0 children) This seems to be the cycle/demise of most companies now. Great product/idea that people love Attract investment to fuel growth/expansion Investors demand growth which pushes the company outside of their core ideas/philosophy/products People fall out of love with the company who isn't what they once were Investors withdraw their support Company struggles to recover and ultimately collapses * permalink * embed * save * parent * report * reply [-]BlueSlushieTongue 4 points5 points6 points 1 hour ago (0 children) The MBA tactic is to take a company and run it into the ground while using company money for stock backs to enrich themselves at the expense of employees. It is faster and easier than trying to run a good successful business. Total parasitic mindset. You can Google layoffs and then do another search for stock buy backs of the same companies and you can see the two closely are paired; AT&T for example. Stock buy backs should be illegal again (Reagan made them legal). Is it similar to Goodfellas when Paulie is a partner to the restaurant they suck as much money out of it before it dies. Edit- word and added note * permalink * embed * save * parent * report * reply [-]skylowr 5 points6 points7 points 1 hour ago (1 child) This has always been my hesitation to buy a Sonos product. The inevitable slide from good product to unusable pile of crap because they leaned in to profiting off their customers instead of serving their customers. I end up with a system that I built mostly using off the shelf parts and integration into open source software in Home Assistant. If it doesn't work the way I want I can change it. I had bought Google home products for a while and finally replaced that crap. Everything I own now can have their firmware flashed and is based on open source tech. Capitalism ruins everything it touches. * permalink * embed * save * parent * report * reply [-]JohntheLibrarian 0 points1 point2 points 8 minutes ago (0 children) Any reccomendations on open-source hardware? * permalink * embed * save * parent * report * reply [-]redrollervito 1 point2 points3 points 2 hours ago (0 children) Just look up majority owners you will find out there the same. But I guess when a company owns 80% of all the companies it's bound to happen. Smhh * permalink * embed * save * parent * report * reply [-]cea002 26 points27 points28 points 5 hours ago (1 child) Refusing to read any of the potentially predictable replies, I would like to say first that u/demonator have done All of us a great service in taking the time to describe your take on your time within Sonos. I ask that you Not be Sad and encourage you to keep that glimmer of 'faith' that resides within. Don't walk into the muck of the 'maple syrup' that still rains down but rather imagine the umbrellas that we Fellow Users may provide. 3 little words: Don't Give Up. While unsure where Sonos is headed but suspecting an eventual recovery, even with no issues I have protected with different source of portable music-play, in the event that I experience that which has befallen so many and now You. I totally empathize and know how fortunate I am to be a heavy user of the app and to have been spared, thusfar, the pitfalls of the jankey app. Ridiculous to even consider this a position of 'fortune' as it is what I have so heavily invested in, Sonos product, Sonos app structure and Sonos continued support. Music being central to so many peoples lives and wellbeing makes me fully understand the 'hardship' that can be felt with its seeming absence or instability. I have to wish you well and thank you again. We had no honest, direct nor impacted view from the inside prior to your post (unless I missed it). Your writing is certainly illuminating and I would guess that I am not the only one who hopes that your system treats you favorably soon and that your 'bummed' state quickly passes. All the best. * permalink * embed * save * report * reply [-]denominator[S] 18 points19 points20 points 5 hours ago (0 children) Thanks so much for your reply. It reminds me of some nicely written messages I received during my time there. I appreciate your kind words. Please know that my bummed state has passed, and I got into new work which makes me move fast and kick down doors. So much fun. I've realized that with the layoff I did get a chance to be paid more than before, but I would still take a pay cut to go back to Downtown Crossing. I only miss the real brotherhood of our teams. And the holiday parties. And the random outings to Fenway park. * permalink * embed * save * parent * report * reply [-]briadela 52 points53 points54 points 5 hours ago (0 children) As a former employee as well, the level of arrogance at the top always grated on me. I was there during the engineering led days. I was always concerned about the company being led by folks who fumbled the bag at BlackBerry. * permalink * embed * save * report * reply [-]senturion 48 points49 points50 points 6 hours ago (8 children) I'm on my third Roam, the the product is a complete dud. (clearly Sonos knows this as they have replaced it out of warranty twice). I have bluetooth speakers that are more than a decade old that still work (other than short battery life). * permalink * embed * save * report * reply [-]PoopParticleAcclrtr 36 points37 points38 points 6 hours ago (3 children) UE boom can survive Chernobyl * permalink * embed * save * parent * report * reply [-]juliantje15 11 points12 points13 points 5 hours ago (1 child) I have an UE boom mini from 2014, had been submerged in water twice, and has seen more sand than the sahara dessert, and it's still playing tunes rock solid * permalink * embed * save * parent * report * reply [-]Lewdog44 3 points4 points5 points 2 hours ago (0 children) My boom has seen some shit. Tougher than a coffin nail. * permalink * embed * save * parent * report * reply [-]Sadistmonkey 1 point2 points3 points 2 hours ago (0 children) I had two megabooms die on me, first outright refused to turn on, second one ended up shaking its woofer loose. I gave up on them after that. But hell if ever there was a speaker to look cool (had the special edition white and black version) and provide some heavy bass, the Boom was sure to deliver! * permalink * embed * save * parent * report * reply [-]dn0c 14 points15 points16 points 6 hours ago (2 children) Every time I travel I need to remind myself how to Bluetooth pair the Roam, which seems to almost always require a factory reset? I hate that thing * permalink * embed * save * parent * report * reply [-]denominator[S] 9 points10 points11 points 5 hours ago (0 children) the button dance sucks * permalink * embed * save * parent * report * reply [-]mediaogre 0 points1 point2 points 48 minutes ago (0 children) How the hell did they get the Move so right and the Roam so wrong? * permalink * embed * save * parent * report * reply [-]likeaboss_ 4 points5 points6 points 5 hours ago (0 children) What specifically went ring with your Roam(s) which led to warranty replacement. Ours is just over a year old and the button is cracking due to having to factory reset it every time we use it because it won't stay paired. Sonos support told us that's the best way to connect it, to factory reset it. We asked to escalate it and they want us to call in. * permalink * embed * save * parent * report * reply [-]Fender_Stratoblaster 56 points57 points58 points 7 hours ago (3 children) The 'cloud' is the future, maaan! * permalink * embed * save * report * reply [-]denominator[S] 50 points51 points52 points 6 hours ago (1 child) Look, I think the cloud can be used in responsible ways at the company. While we're on it, let me rant. I do agree that the cloud has benefits, but the system should be wholly independent to run reliably without the internet. HONESTLY. It's a concept in IoT which is quite simple: One of the speakers acts as a Wifi host, actually serving a signal just like a router. That's how they communicate often, especially during system updates I think? Might be wrong. Honestly, though, if the cloud was the future then I don't understand how Sonos is not flexing some kind of automated response system which uses the cloud to create awesome simple little original one liners from Giancarlo Esposito. When I got laid off, I taught myself voice synthesis using LLM's using Tortoise-tts. Sonos has a whole office of people working in that industry in Paris, and they haven't yet innovated.I'm surprised as fuck that Sonos Voice hasn't matured. * permalink * embed * save * parent * report * reply [-]L0lil0l0 2 points3 points4 points 6 hours ago (0 children) I suppose this comment was sarcastic * permalink * embed * save * parent * report * reply [+]AttitudeNo1815 comment score below threshold-7 points-6 points-5 points 6 hours ago (0 children) But it is. * permalink * embed * save * parent * report * reply [-]Annual-Minute-9391 43 points44 points45 points 6 hours ago (6 children) The thing that rings out the loudest to me is you saying you are sad about this. You, along with other engineers presumably, are sad to see the thing you love having its corners cut and generally being gutted from the inside. The thing is, the suits do not give a flying fuck about any of this. Their one and only goal is to min max this shit to the nth degree. A given amount of profit is never enough, it must always be profit*1.1 next quarter. None of this means anything to them. This shit is happening to everything from tv shows to speakers to video games and we should all find it disgusting. * permalink * embed * save * report * reply [-]denominator[S] 42 points43 points44 points 6 hours ago (4 children) I wish suits in general would realize more that if you nurture your product engineering, and enforce your brand recognition simply by building a reputation for excellence - they WIN. The company would make MORE money, massive amounts more. Simply by offering a simple, sexy, efficient way to listen to music. Also there was like basically a no suit policy at Sonos. I digged it. * permalink * embed * save * parent * report * reply [-]denominator[S] 22 points23 points24 points 6 hours ago (1 child) Am still sad. * permalink * embed * save * parent * report * reply [-]Annual-Minute-9391 4 points5 points6 points 6 hours ago (0 children) I'm sorry man. Us high performing builders generally always find passion in what we do and if we don't, we usually jump ship to be somewhere else. The whole thing is very sad. * permalink * embed * save * parent * report * reply [-]ouebdave 1 point2 points3 points 2 hours ago (0 children) Trying not to be a fan boy, but this strategy has indeed worked for the longest time for Apple (minus a few mistakes and accidents of course). You can sell anything at any price when you have a loyal customer base that knows it can trust the product and the software. I used to say that Sonos is the "Apple of audio", because it used looked a lot like it. * permalink * embed * save * parent * report * reply [-]Brawntuhsaur 0 points1 point2 points 1 hour ago (0 children) I think suits know that with certain products, the drug dealer approach is better. Lock you into an ecosystem that initially had good quality (get addicted) and you'll be left with no easy way out as it all goes to shit. * permalink * embed * save * parent * report * reply [-]CaliDude707 0 points1 point2 points 2 hours ago (0 children) The only thing that matters anymore for any publicly listed company is maximizing share value, everything else be dammed. * permalink * embed * save * parent * report * reply [-]BeRuJr 9 points10 points11 points 6 hours ago (1 child) I worked in IT too, and feeled the heat of management pushing to release early more than once. I believe this is the case in every IT company. But here we aren't even talking of a beta version with a few minor glitches to iron out. This release was an early ALPHA, major features were not even included in it! Again, management will always push to deliver, problem is when engineers, and specially their boss (weak CTO?) are not competent and /or not listened to. Not even talking of UI designers who made one of the worst UI I ever used! Too late to try save what is lost, as trust is something that is hard to get, and SO easy to loose. I'm sure this will be a case study in the future cursus of management schools, maybe even in SW engineering. * permalink * embed * save * report * reply [-]denominator[S] 11 points12 points13 points 5 hours ago (0 children) I wasn't IT. Product development * permalink * embed * save * parent * report * reply [-]towehaal 26 points27 points28 points 7 hours ago (6 children) I've had some minor glitches while all this went on, but last night for me movie night was interrupted by my sub not being found. It took 30 minutes of effort just to reconnect it. So dumb. The whole point of these speakers is their plug n' play ease and that has been ruined. * permalink * embed * save * report * reply [-]PashaCello 4 points5 points6 points 6 hours ago (5 children) So jealous. Haven't been able to get the Sub-Mini to work since moving around the same time as the app debacle. * permalink * embed * save * parent * report * reply [-]towehaal 4 points5 points6 points 6 hours ago (4 children) I'm guessing you have tried this already but I needed to unplug and replug in the arc it was paired to to get it to work. * permalink * embed * save * parent * report * reply [-]PashaCello 3 points4 points5 points 6 hours ago (3 children) I just have a Beam 2 and that. I've tried everything. It connects to the Beam then drops immediately. Then shows 'not connected' in the app. We have also manually assigned IP addresses for both. The network is fine. It's a known issue with the Sub-Mini. * permalink * embed * save * parent * report * reply [-]towehaal 1 point2 points3 points 5 hours ago (0 children) That sucks man. * permalink * embed * save * parent * report * reply [-]Parking_Childhood_ 1 point2 points3 points 5 hours ago (1 child) Have you contacted support? 1. Remove Sub-Mini (if applicable separate the surround speakers as well). 2. Reboot router / access points. 3. Reboot (unplug) Beam. 4. Reboot (unplug) Mini-Sub. 5. [Reboot (unplug) surround speakers]. 6. Add Mini-Sub to Beam. 7. Add surround speakers to the Beam. * permalink * embed * save * parent * report * reply [-]PashaCello 4 points5 points6 points 5 hours ago (0 children) Yep done all this MANY times. * permalink * embed * save * parent * report * reply [-]flyover 8 points9 points10 points 2 hours ago (0 children) I've said it before, but going public was the worst thing that ever happened to Sonos. The minute you go public, you stop being an audio company and start becoming a quarterly shareholder earning company. Long-term thinking goes out the window and you get McKinseyed to death. Sonos had a great, sustainable business, and it wasn't enough. Because for the assholes at the top who stand to gain the most, it's never enough. * permalink * embed * save * report * reply [-]mayapop 5 points6 points7 points 2 hours ago (1 child) Lots of passionate comments and understandably so. Anger is always directed at the people in charge, also understandably so. But this is a game that plays out the same over and over again. One a company is publicly traded or is supported by investors, this is almost certainly the outcome. The people in charge are under constraints to deliver profits. Always. Demand doesn't go up indefinitely. When sales start to flatten, there are only so many ways to keep profit going up and that usually involves some measure of cost cutting. As much as we would like to think we would do things differently if we were in the same situation, I have my doubts. And I wish I had a solution * permalink * embed * save * report * reply [-]L0lil0l0 0 points1 point2 points 9 minutes ago (0 children) Very good comment, thanks ! Sonos is on the brink of extinction but Bose which is not public, seems much more sturdy and future proof. * permalink * embed * save * parent * report * reply [-]gravity_confuses_me 21 points22 points23 points 6 hours ago (1 child) Lets put the fault where it lies - the board. The board instals the company management and set the direction. Until investors wise up and realise they need a clean out, this shit will continue. I too, hope for a return to Sonos being a synonym for quality * permalink * embed * save * report * reply [-]Sarsonic 9 points10 points11 points 5 hours ago* (0 children) The board of directors is there to oversee, counsel and maintain an even keel. The CEO sets the direction. That defines what the brands means and stands for. The CFO keeps track of money, does whatever is possible to wrinkle out savings and take care of free cash flow and provides insight/ data to gauge how the company is doing in the broader market it operates in. The COO executes and makes sure it does not break while planning for better efficiencies and volume. Of course, the CEO influences who ends up on the board. It is usually a cozy situation. From time to time, and when the company is publicly traded, the board is forced to do its job and enforce the bylaws. When the CEO is disgraced and loses the confidence of the board, shareholders and consumers, removal becomes compulsory. In my opinion the search for Mr Spence successor has started a couple year ago "just in case". He seems to have survived the corridor-battles which ensued. I doubt he will remain in place now. * permalink * embed * save * parent * report * reply [-]binaryhero 12 points13 points14 points 6 hours ago (4 children) This was what I believe was the beginning of the company's poor management downfall, (which I hope is only temporary). I work in tech. How many companies post IPO have you seen that have recovered once they were in the stage of noticeable, high visibility fuck ups across the whole product line? * permalink * embed * save * report * reply [-]iam_soyboy 8 points9 points10 points 5 hours ago (0 children) Netflix recovered from the Qwikster debacle * permalink * embed * save * parent * report * reply [-]Sadistmonkey 1 point2 points3 points 2 hours ago (2 children) Several recover, but question is if they ever reach the old status, or if they only just stay afloat instead of growing. * permalink * embed * save * parent * report * reply [-]binaryhero 1 point2 points3 points 2 hours ago (1 child) I was looking for examples. Blackberry, Nokia come to mind as victims of their own success and arrogance. Car brands like Opel/Vauxhall that started to have serious quality problems and never recovered to the level of their old success. What recoveries did you have in mind? * permalink * embed * save * parent * report * reply [-]Sadistmonkey 2 points3 points4 points 2 hours ago (0 children) If we are talking the old days, then you got Apple bleeding money not being known for great products, then fast forward to now and they are one of the most valuable companies in the world. IBM I remember made massive fumbles in the 90s as well, but are now never heard about. However they are still alive and well, but have shifted away from hardware. And as someone else pointed out Netflix is a more recent one. But they are few and far between. I even tried googling to see if I could find more, but the ratio between companies surviving a crash, and others dying are not great to say the least. * permalink * embed * save * parent * report * reply [-]finch5 9 points10 points11 points 5 hours ago (0 children) I hate the roam with the intensity of a thousand suns. It was the first product where if a Sonos fan got their hands on it the reaction was, what the fuck is this?! While newbies to Sonos are it up because Bluetooth speakers were all the rage. * permalink * embed * save * report * reply [-]bac946 3 points4 points5 points 3 hours ago (0 children) Thank you, courageous person. * permalink * embed * save * report * reply [-]Charming_Oven 18 points19 points20 points 7 hours ago (11 children) Just throwing it out there: I like the Roam v1. I use it as a shower speaker and throw it in my backpack when I'm cycling. It's not the best-sounding speaker I've ever had, but not every speaker needs to blow my mind to be useful. I own a total of 10 Sonos speakers. Not invalidating your experience working for the company. Sounds like it wasn't always the easiest place to work at. I just wouldn't characterize it as "universally hated" by consumers. * permalink * embed * save * report * reply [-]denominator[S] 15 points16 points17 points 7 hours ago (5 children) Yeah, I do happily use my Roams often as well. Will never forget the sound it brought to our beach parties. I kind of love mine in the bathroom. I also have it on my bike, good stuff. But that button makes the whole experience an ass. And some power management bugs sometimes, too. Brought on by just bad firmware SW bugs ;) * permalink * embed * save * parent * report * reply [-]AffectionateBit1809 8 points9 points10 points 6 hours ago (1 child) Yeah, I was always scratching my head thinking why they only had one button to do 3-5 different things. * permalink * embed * save * parent * report * reply [-]denominator[S] 10 points11 points12 points 6 hours ago (0 children) That's the fucking thing. One day, an engineer nerd explained to me how the tones and beeps came together to communicate with us. It was mental gymnastics. * permalink * embed * save * parent * report * reply [-]yuuuuuuuuup 3 points4 points5 points 6 hours ago (2 children) Can you say anything more about the Roam 1 power management? I know I and many others have had multiple replacement Roams after they can no longer turn on. I've been suspecting it has to do with the wireless charging? * permalink * embed * save * parent * report * reply [-]denominator[S] 7 points8 points9 points 6 hours ago (1 child) So there are hooks in the code which manage how the system reacts to an external power source connected to it. This reaction changes based on several things.. Is it a reboot? Cold hard start? Am I plugged in? It all starts there... The faults present themselves often to me with use of the Roam dock. I actually believe that sometimes the Roam will not return to power charging mode if it's too depleted sometimes. Mmmm shitty. But ppl at Sonos test all these variations and reboot the systems tens of thousands of times to verify these behaviors, and code them into the firmware. All changes are sort of either EE board logic, or kind of also governed by firmware if going through a microcontroller, for example. Power management also things to protect itself, in the event that it thinks the system is experiencing a fault condition of some sort. This is typically presenting itself during engineering early days, prototyping, revisions of prototyping. We squash those bugs * permalink * embed * save * parent * report * reply [-]ForceAwakensAgain 0 points1 point2 points 2 minutes ago (0 children) Think it's safer to NOT use the wireless charger with Roam 1? Hmmm. (I'm sorry for your layoff and also the shit app experience.) * permalink * embed * save * parent * report * reply [-]Top-Ocelot-9758 6 points7 points8 points 6 hours ago (0 children) My roam just died randomly one day as if it were a $5 Bluetooth speaker I bought off temu * permalink * embed * save * parent * report * reply [-]Minialpacadoodle 3 points4 points5 points 6 hours ago (2 children) How old is that Roam? Bad news - It will likely die soon. Good news - Sonos will send you a replacement without any hassle whatsoever. * permalink * embed * save * parent * report * reply [-]flyingWeez 2 points3 points4 points 6 hours ago (1 child) Seriously? I have a v1 from 2021 and it finally died not too long ago. I guess it got knocked off the charger, never to turn back on again * permalink * embed * save * parent * report * reply [-]Minialpacadoodle 2 points3 points4 points 6 hours ago (0 children) My v1 died like 13 months in. I had to fight for it, but they replaced it for free. That replacement died 13 months in. As soon as I reached out, they asked for my serial #. They immediately sent me a replacement with a bonus wireless charger. I didn't even have to ask this time. * permalink * embed * save * parent * report * reply [-]nazimjamil 1 point2 points3 points 6 hours ago (0 children) Am a fan of my v1 Roam also lol. * permalink * embed * save * parent * report * reply [-]JLDeaton 8 points9 points10 points 6 hours ago (0 children) Very similar to the Boeing story ... when the sharp elbows of marketing people push aside the engineers, it eventually catches up with you ... and all the marketing people in the world can't undo the damage. * permalink * embed * save * report * reply [-]DarthGoss 10 points11 points12 points 7 hours ago (4 children) I feel for everyone having issues. I have an Arc, Sub Mini and surround Play 1's. So far zero issues for me (Canada). I love Sonos for what it delivers, great sound that doesn't intrude on the decor (wife hates tower speakers, cables etc) Please Sonos get back to what made your brand great, high quality performance, which in turn led to profits. * permalink * embed * save * report * reply [-]ND7020 3 points4 points5 points 5 hours ago (0 children) I have an Arc too, which has continued to be perfect, and got the Ace headphones, which have been perfect for my purposes. But I am still extremely sympathetic to those who HAVE had major issues - including since I had considered installing some in-wall speakers and can't imagine how frustrating those, stuck into my drywall, would have been if they stopped working. * permalink * embed * save * parent * report * reply [-]BongoFett17 2 points3 points4 points 6 hours ago (2 children) I am a long time Sonos, my bosses house full of Sonos, friends with Sonos, we all haven't really been hurt by this, but none of us use the app, other than to install. We just use airplay for music and soundbars with subs and surrounds for TV. The app has always been slow and frustrating and we were really excited for the new app, but we are holding off after seeing everyone have problems with it. As of a few weeks ago, i started buying Sonos stock, I believe in the company that they will return to glory... someday * permalink * embed * save * parent * report * reply [-]CogniZENsible 1 point2 points3 points 2 hours ago (0 children) Hiya u/BongoFett17 since you & pals are daily-airplay-to-Sonos-users, I am curious: In your time as a Sonos user do you have situations where you are streaming from an i-device and get phone call? I assume so. Does that mess with the quality of sound on Sonos or your call? What about notifications? how about constant battery attention on the device? or have you ended up acquiring and ipad (mostly) dedicated to airplay-to-Sonos? Any tips for folks who -as a consequence of the failed app thus ecosystem- are migrating to longer airplay use? Thanks for your time. * permalink * embed * save * parent * report * reply [-]Parking_Childhood_ 1 point2 points3 points 5 hours ago (0 children) The app is merely a WiFi remote control rather than a media player. The heavy lifting is done by the firmware installed on the units. * permalink * embed * save * parent * report * reply [-]_SB1_ 11 points12 points13 points 6 hours ago (6 children) Spence needs to go ASAP * permalink * embed * save * report * reply [-]denominator[S] 17 points18 points19 points 6 hours ago (5 children) I'm not sure if he needs to go, but he needs to go back to what he once was for the company. A stalward defender of the Sonos desire to make good quality product. He needs to remember what got them to their stunning heights. Maybe through this self reflection, he'll find that the engineering teams would ask for some of their people back. Wink wink. Though I'm sure this post will bury those chances. Every engineer I know poured their heart and soul into refinement of the product. Spence recognized that. I think he had to listen to voices above him, and was unable to push back effectively. My finger points towards Software at the moment. Not Spence. * permalink * embed * save * parent * report * reply [-]_SB1_ 6 points7 points8 points 6 hours ago (2 children) Spence forced the products out too quickly as you had mentioned too. It was his decision to do so, and repeatedly. Numerous poor decisions, and a cratering stock price is enough to show him the door at this point * permalink * embed * save * parent * report * reply [-]L0lil0l0 5 points6 points7 points 6 hours ago (1 child) Don't forget that a CEO doesn't takes every decision. He is essentially the human figure of a board. Yes he must go but the whole company directors must go too. * permalink * embed * save * parent * report * reply [-]_SB1_ 5 points6 points7 points 6 hours ago (0 children) Anyone who helped with the S1/S2 debacle, the Roam, and now the Ace software clusterfuck has proven that they do not deserve a seat at the table anymore * permalink * embed * save * parent * report * reply [-]dasarp 1 point2 points3 points 2 hours ago (0 children) I know that we're all comparing Sonos to Boeing, but there are some things that are at least some positive signs though all this (at least relative to Boeing): 1. Spence was around for Sonos' old culture (vs Boeing, the mgmt team all came through the trashed McDouglas acquisition); and 2. Spence and the team seem to be taking very public responsibility, apologizing, and at least talking the talk when it comes to wanting to fix things and focus on bugs/issues first - vs Boeing that really avoided taking any responsibility for as long as they could. I really think they may have just gotten a bit over their skis. Thought it would be amazing if they could just launch a lot more products (remember listening to a podcast where Spence was talking about wanting to launch two new products a year), but didn't realize the cost it would put in terms of historical product stability. Let's hope they realize the issue and bring back a bit more focus on stability and reliability. * permalink * embed * save * parent * report * reply [-]IntelligentFennel186 1 point2 points3 points 1 hour ago (0 children) I have a super-simplistic view of management. The effective manager must communicate corporate needs to their reports, must protect and defend those same reports from the rest of the organization, but also be honest with them when not meeting expectations, and advocate for their reports when needed. As the financial pressures have grown, Spence has shown himself to consistently come down on the side of business management. Sure, it's easy to be good when everything is going well (even if he can claim some credit for that). But the real principles reveal themselves in the hard times. Alas, he has been found lacking in that regard. During and after COVID, Spence and other C-levels have become less and less available. In the past year, they have even started to talk about not communicating as much information company-wide, and all-hands meetings have become less common (mostly around belt-tightening and layoffs anymore). * permalink * embed * save * parent * report * reply [-]markaznar 2 points3 points4 points 5 hours ago (0 children) Well...at least I was able to buy Sonos Ace for cheap in my area (many stores are selling them at a loss) because of the Sonos' stupidity! * permalink * embed * save * report * reply [-]nastynate384 2 points3 points4 points 3 hours ago (1 child) If you were going to install multi room audio in your house from scratch right now would you look elsewhere? If so, where? * permalink * embed * save * report * reply [-]L0lil0l0 0 points1 point2 points 6 minutes ago (0 children) Chromecast and UPNP compatible speakers * permalink * embed * save * parent * report * reply [-]crazyk4952 2 points3 points4 points 3 hours ago (0 children) Yet another example of a formerly great company run by engineers. Now the MBAs took over and destroyed the many years it took to build a good reputation. All for chasing numbers on a page. Let the enshittification process continue commencing. * permalink * embed * save * report * reply [-]Born-Neighborhood61 2 points3 points4 points 1 hour ago (0 children) Thought experiment: How well could the typical engineer at Sonos run the company compared to how well that moron Patrick Spence would function as an engineer at Sonos? * permalink * embed * save * report * reply [-]avalanche_transistor 6 points7 points8 points 5 hours ago (0 children) We were a proud bunch, then the Roam came. Executive management and high leadership rushed that thing out the door. Engineer's warnings were sidelined in favor of the release date, and to make deadlines for Mass Production. Shame. That button is universally hated. Embarrassing for the brand. This was what I believe was the beginning of the company's poor management downfall, (which I hope is only temporary). Roam was the first Sonos product I used where I thought "whoa, this is dogshit." Totally upended my view of the brand. * permalink * embed * save * report * reply [-]mastermindchilly 5 points6 points7 points 3 hours ago (0 children) Sonos is in a vulnerable spot and there are vultures circling in the air. These vultures that will tear the company apart aren't competitors, but something more insidious: corporate consultants. Execs will become desperate to right a ship that they obviously have lost control of. They'll turn to outside sources for advice who will charge out the ass for uninformed advice that will lack context and clarity. The engineering teams will bear the brunt of the chaos introduced by these consultants, and there will be an even deeper pool of confusion that led to these problems to begin with. In short, leadership needs focus and discipline, with the ability to listen to their own subject matter experts. They need to take responsibility for Sonos losing their way. They need to feel the heat themselves, not those beneath them. They need to foster an environment where folks aren't afraid to push back and say no, and where good ideas are willing to be killed because they aren't great ideas. Sonos customers don't pay for MVP products. We have been more than willing to pay a premium for quality. This standard for quality should be reflected in how Sonos operates. * permalink * embed * save * report * reply [-]_mynameisclarence 4 points5 points6 points 5 hours ago (0 children) I have nothing to say other than fuck Sonos & I want my money back. * permalink * embed * save * report * reply [-]James_R3V 1 point2 points3 points 2 hours ago (2 children) I lost faith after the Control4 API Integration debacle. I only have a Sonos Port left and once I get a new C4 Controller I'm getting rid of it. Thankfully I was able to avoid the app as much as possible (just for initial Apple Music playlist creation) but the constant middle finger to the rest of the integration industry really moved me away from Sonos and I stopped selling it shortly thereafter. * permalink * embed * save * report * reply [-]sznkv 0 points1 point2 points 1 hour ago (1 child) What happened? * permalink * embed * save * parent * report * reply [-]James_R3V 0 points1 point2 points 5 minutes ago (0 children) They removed an integration on a newer firmware that Control4 was using to leverage on network Sonos devices. IE Control them, on/off/ playlists, etc. The replacement integration was terrible and required using the Sonos app and the Control4 app to control the things properly. In the end it made it more clunky for end users and thus annoying. I only have a Port these days for Apple Music integration, which thankfully Control4 just started supporting on newer controllers. More expensive, but 1 single App versus both * permalink * embed * save * parent * report * reply [-]snowman-1111 1 point2 points3 points 2 hours ago (0 children) The app is no doubt the shittiest, hardest to use app I've ever used. * permalink * embed * save * report * reply [-]darkducat 1 point2 points3 points 2 hours ago (0 children) Hello I love Sonos (I have 4) but recently I contacted them because my ROAM 1 was cracking and no longer charging. Sonos trash response if you return it and -25% on a new product. I looked at i fixit and found the battery replacement tutorial. I bought a quality one on Ali - for EUR25 and replaced it. Well, second youth, it lasts 9 hours at full blast again. Too bad the support is not of quality.... How with such a good product they have such a deplorable quality of service.... * permalink * embed * save * report * reply [-]D1nda3 1 point2 points3 points 2 hours ago (0 children) It sucks reading this. I travel extensively with my ROAM 2 unit and it's been a couple of weeks now and the app just won't discover the unit. Bluetooth works fine but never on the wifi network. I've factory reset the device umpteen times and get so frustrated that it just doesn't go beyond the chime discovery. * permalink * embed * save * report * reply [-]atljoer 1 point2 points3 points 2 hours ago (0 children) Ugh so sad and thanks for sharing. As all good startups mature this tends to happen. People talking about the board and CEO. Their responsibility is to maximize profits not anything else. It's fucking sad state of majority of tech companies in the US. As a person with original play 5s and play 1s... To newer arc, sub and even roam.... This was good to know for sure instead of speculation. This will influence my purchase decision more than the app flop. * permalink * embed * save * report * reply [-]strumbringerwa 1 point2 points3 points 2 hours ago (0 children) Thank you for sharing your experience. I'm sorry you had to go through all that. I *loved* "old" Sonos. Thanks for your part in it. * permalink * embed * save * report * reply [-]krionX 1 point2 points3 points 2 hours ago (1 child) Question : you were in the hardware department. If you guys so hated the Roam's button (the power/pairing button that I also hate) then why is that the button that ended up on the device? It's your department that produced that button, wasn't it? * permalink * embed * save * report * reply [-]L0lil0l0 0 points1 point2 points 14 minutes ago (0 children) Please read again the post. It should be clear. * permalink * embed * save * parent * report * reply [-]IntelligentFennel186 1 point2 points3 points 1 hour ago (0 children) I think much of this assessment is accurate. I don't offer much counterpoint, but maybe just a reflection. Sonos is still nimble enough that they should be able to rebound and get their act together. Whether with new executive leadership or something else, we shall see. But the engineering is still solid, and the desire for quality still exists among the engineering staff. That said, Sonos has two major problems on that road to recovery: 1. Sonos is still a hardware company. Hardware is expensive. Yes, a lot of Sonos' secret sauce is in software, but we still need to innovate on and sell physical devices; devices that people aren't keen to replace every 2 years. Their cost model will always be a challenge, because they can't really "sell" software upgrades. So the margins are tough. 2. Worker productivity has a ceiling. As Sonos reduces engineering staff, they are attempting to meet higher and higher productivity standards with fewer engineering resources. Yes, reorgs and automation and whatever can boost that, but not by much. Challenges like the new App + layoffs take away the ability to innovate on new products (in either hardware or software). Less people means less velocity. So how can Sonos recover with even fewer resources than they had when they got into the mess? Those are the two issues that I think Sonos can overcome, but the company has made more difficult to overcome. I don't expect any possibility of "back on track" for at least 6 months, and more likely 12 months. * permalink * embed * save * report * reply [-]bridger2001 1 point2 points3 points 46 minutes ago* (0 children) So glad this is pinned. We all love our systems...but holy hell. (I'm also a former Blackberry person so....there.) * permalink * embed * save * report * reply [-]vivekpatel62 1 point2 points3 points 41 minutes ago (0 children) You should quit complaining. Haven't you read all the posts and comments from the folks who haven't had any issues so there is nothing to worry about. /s * permalink * embed * save * report * reply [-]nmarcellus 1 point2 points3 points 39 minutes ago (0 children) In the old days, the mantra was "time to music". Anything added or changed to the app or the product could not slow down the time it took from launching the app to having music playing. That seems to have taken a back seat to throwing in new features that no one uses just to make it look as though the app is evolving. Even then, management had ridiculous expectations that the profits would continue to increase YoY, even after the early adopter market was saturated and Samsung/Sony/Bose jumped into a market that Sonos originally had to themselves. * permalink * embed * save * report * reply [-]BLNKCHK 3 points4 points5 points 6 hours ago (0 children) This is sad. Thank you for posting your POV. Always interesting to hear about things from the inside. * permalink * embed * save * report * reply [-]noapmtl 4 points5 points6 points 6 hours ago (2 children) The next step is merging Sonos with Boeing, same issues, greed leadership over engineering pragmatism. * permalink * embed * save * report * reply [-]JohnMcAfeesLaptop 3 points4 points5 points 6 hours ago (0 children) As I'm falling out of the sky my speakers also won't work?! * permalink * embed * save * parent * report * reply [-]denominator[S] 2 points3 points4 points 6 hours ago (0 children) jesus christ * permalink * embed * save * parent * report * reply [-]ArcaneCowboy 2 points3 points4 points 6 hours ago (0 children) Uh, I don't think about the button on my Roam at all. But, yeah, all the rest - it sucks. Also a reminder this stumble happens to every company as they grow. Hopefully they recover. * permalink * embed * save * report * reply [-]Distinct-Hold-5836 2 points3 points4 points 5 hours ago (0 children) The downfall of this company has been a longtime coming. * permalink * embed * save * report * reply [-]Motofly650 2 points3 points4 points 5 hours ago (0 children) I have always assumed this was the case of all the problems. I suspect the ipo is the root cause. * permalink * embed * save * report * reply [-]rawmindz 1 point2 points3 points 6 hours ago (0 children) I hear you. Though I love my Roam, and the Move and Move2. I must have another twenty or so products. The app def sux now. * permalink * embed * save * report * reply [-]bchhun 1 point2 points3 points 5 hours ago (0 children) Example of a company that should never have gone IPO * permalink * embed * save * report * reply [-]L0lil0l0 1 point2 points3 points 5 hours ago (0 children) Thanks a lot for your testimony. It's the complete opposite of the shitty "Strategic Storytelling" (to borrow Praytell words) they are feeding us nowadays. * permalink * embed * save * report * reply [-]Sekhen 1 point2 points3 points 3 hours ago (0 children) The late state of capitalism. Enshitification of everything. LINE MUST GO UP!! * permalink * embed * save * report * reply [-]TheDudeAbides-456 1 point2 points3 points 7 hours ago (1 child) SonoPhone app has been a game changer !! Get it ! * permalink * embed * save * report * reply [-]shinjilestat -1 points0 points1 point 6 hours ago (0 children) This app doesn't exit on Android. Stop acting as if all users were on iOS. On my Sonos speaker boxes, there's a big "Android compatible" logo. * permalink * embed * save * parent * report * reply [-]bkrishz 2 points3 points4 points 6 hours ago (19 children) Why don't you and others start something? A better SONOS? Investors will chase after you, and so will SONOS customers. * permalink * embed * save * report * reply [-]_SB1_ 1 point2 points3 points 6 hours ago (8 children) There are lots of alternatives already * permalink * embed * save * parent * report * reply [-]bkrishz 3 points4 points5 points 6 hours ago (7 children) Can you name a few? With great sound and app experience? Looking for architectural speakers at this time. * permalink * embed * save * parent * report * reply [-]bepr20 2 points3 points4 points 6 hours ago (1 child) Better alternatives for the controllers are out. IE Sonos Amp/Port alternatives from companies like Wiimp and Unify. The issue isn't building a single product, its building a competing ecosystem. Ecosystems take much longer to build. * permalink * embed * save * parent * report * reply [-]bkrishz -1 points0 points1 point 6 hours ago (0 children) Gotcha! Also came across Zuma speakers from the UK (not available in the US). Don't know about sound quality as yet. But other interesting options are out there! * permalink * embed * save * parent * report * reply [-]_SB1_ 3 points4 points5 points 6 hours ago (4 children) Heos, Bluesound, and now UniFi * permalink * embed * save * parent * report * reply [-]sznkv 1 point2 points3 points 6 hours ago (3 children) None of which has the same amount of integrated streaming services. Not even close * permalink * embed * save * parent * report * reply [-]_SB1_ 1 point2 points3 points 6 hours ago (0 children) But the apps work. The challenge has always been getting streaming services to sign up with smaller platforms, I'm not debating this. bkrishz suggested that op start a new platform, and I was saying this has already been attempted numerous times * permalink * embed * save * parent * report * reply [-]L0lil0l0 0 points1 point2 points 6 hours ago (1 child) You mean like Last FM ? * permalink * embed * save * parent * report * reply [-]sznkv 2 points3 points4 points 5 hours ago (0 children) Who? * permalink * embed * save * parent * report * reply [-]Tech88Tron 2 points3 points4 points 6 hours ago (1 child) Spoiler alert....they can't make a better product or else they would. * permalink * embed * save * parent * report * reply [-]Sadistmonkey 0 points1 point2 points 2 hours ago (0 children) Patents probably also plays a big part here. Sonos did fight with Google around this a while back after all. * permalink * embed * save * parent * report * reply [+]AttitudeNo1815 comment score below threshold-8 points-7 points-6 points 6 hours ago (6 children) Sonos, not SONOS. * permalink * embed * save * parent * report * reply [-]Psycho_Snail 1 point2 points3 points 5 hours ago (3 children) all caps when you spell the speakers name * permalink * embed * save * parent * report * reply [-]AttitudeNo1815 -3 points-2 points-1 points 3 hours ago (1 child) That's something you've made up. Sonos does not use the form SONOS one single time in the any of their user manuals, even when directly referring to speakers by name. * permalink * embed * save * parent * report * reply [-]oni1111 2 points3 points4 points 2 hours ago (0 children) Methinks you aren't in on the joke here. * permalink * embed * save * parent * report * reply [-]bkrishz 0 points1 point2 points 6 hours ago (0 children) Yeah ok * permalink * embed * save * parent * report * reply [-]amithecrazyone69 0 points1 point2 points 41 minutes ago (0 children) I would have pivoted to audio quality. Dts:x over a new app. Then I'd make a streaming box and make a deal with studios for distribution to sell digital movies that are Blu-ray quality. Look at Spotify vs Apple Music. * permalink * embed * save * report * reply [-]jdrch 0 points1 point2 points 21 minutes ago (0 children) When Sonus 1st debuted, it had a dream product. Now it seems like a company in search of a mission since Spotify Connect allows remote control of any Spotify device from a phone or PC, which is enough for most people. The poor quality may be driven as much by a shrinking market as it may be by poor management. * permalink * embed * save * report * reply [-]Frosty_Search6264 -10 points-9 points-8 points 6 hours ago (5 children) Uh, this reads like ChatGPT wrote it. The sentence structures are off. I'm as pissed as anyone else, but this is BS. * permalink * embed * save * report * reply [-]crimsonmajor[M] 16 points17 points18 points 4 hours ago (0 children) I've noted in the pinned comment but user has verified their employment at Sonos with the mods * permalink * embed * save * parent * report * reply [-]SkySchemer 5 points6 points7 points 5 hours ago (0 children) I mean, maybe? But they have a 14-year post and comment history and this is pretty much how they write. * permalink * embed * save * parent * report * reply [+]aperturegrille comment score below threshold-10 points-9 points-8 points 6 hours ago (2 children) Yeah felt the same reading it, not gpt but just made up sonos fan fiction * permalink * embed * save * parent * report * reply [-]denominator[S] 26 points27 points28 points 5 hours ago (1 child) No dude I wrote that shit and made edits completely by reading it over and over. Try it sometime * permalink * embed * save * parent * report * reply [-]aperturegrille 0 points1 point2 points 13 minutes ago (0 children) I mean the language, details etc make it seem less like you'd actually worked there. But look if you have then thanks for sharing, if you didn't then it's a funny piece to get the sub excited over, though we'll never know which one without proof of employment/identity. * permalink * embed * save * parent * report * reply [-]santefan -1 points0 points1 point 6 hours ago (1 child) Since this is reddit i'm questioning if you really been a former employee. In this sub (and in general on reddit) way too many people post made up storys just because they are pissed about the new app. * permalink * embed * save * report * reply [-]sznkv -4 points-3 points-2 points 7 hours ago (9 children) So how do we know that you really worked at Sonos? * permalink * embed * save * report * reply [-]denominator[S] 15 points16 points17 points 6 hours ago (4 children) No idea. I would be happy to confirm with mods, but don't really wanna put my name out there for a target by Patrick Spence and his Canadian special forces moves. The guy is jacked. * permalink * embed * save * parent * report * reply [-]CaliDude707 0 points1 point2 points 2 hours ago (0 children) Spence likely juices on that sweet maple syrup. * permalink * embed * save * parent * report * reply [-]sznkv -1 points0 points1 point 6 hours ago (2 children) So what would they do to you? For now you're just repeating the same sentiments that were here for 3 months, nothing new or secret. * permalink * embed * save * parent * report * reply [-]machiz7888 5 points6 points7 points 6 hours ago (0 children) None of us have signed non-disparagement clauses with Sonos. If they got laid off they probably had to sign one in exchange for severance * permalink * embed * save * parent * report * reply [-]denominator[S] 7 points8 points9 points 5 hours ago (0 children) Eh the worst they could do is never consider hiring me back. That would be great, and is something I certainly hope to do sometime in the future. That place was a playground and a wonderful place to create cool shit. * permalink * embed * save * parent * report * reply [-]AttitudeNo1815 -1 points0 points1 point 6 hours ago (0 children) Bizarre CAPITALIZATION of random words renders post IMPLAUSIBLE and ILLEGIBLE all at the same time. * permalink * embed * save * parent * report * reply [+]bizzyunderscore comment score below threshold-8 points-7 points-6 points 6 hours ago (1 child) He probably did, he's obviously mostly mad about layoffs, but he sounds like a low level IT or QA guy * permalink * embed * save * parent * report * reply [-]denominator[S] 4 points5 points6 points 6 hours ago (0 children) Mid * permalink * embed * save * parent * report * reply [-]Parking_Childhood_ -5 points-4 points-3 points 7 hours ago (2 children) System's (11 items) running on SonosNet, no issues with the new app / firmware besides still lacking features. * permalink * embed * save * report * reply [-]denominator[S] 6 points7 points8 points 7 hours ago (1 child) Definitely thinking about trying out SonosNet at this point. The whole speaker is just a linux computer essentially, connected to cool ass PCBA's which control the speaker itself. Sexy. You can send it API calls, and make use of its hardware through those commands. You know.. Like play a sound, pause a song. Change volume. All just commands in a script. You could theoretically write something up which communicates purely to the Sonos network simply through commands send over to them. Not surprised SonosNet exists. * permalink * embed * save * parent * report * reply [-]Liam_11210 -1 points0 points1 point 6 hours ago (0 children) Well if the Clowns at the top of this company from the start had a remote to go with the sound bar. I believe right from the beginning they only wanted customers who either had an iPhone or were willing to buy one. Then charging an arm and two legs for the items they sell. * permalink * embed * save * report * reply [-]bepr20 -4 points-3 points-2 points 6 hours ago (0 children) But this sub is tired of all the irrational haters. It works great for me and everything is fine /s * permalink * embed * save * report * reply [-]ChemistryFit2315 -2 points-1 points0 points 1 hour ago (0 children) Sonos has always sucked * permalink * embed * save * report * reply [-]Busy-Telephone-6360 -1 points0 points1 point 3 hours ago (0 children) I moved over to Roon and won't be coming back. Sonos speakers work great. * permalink * embed * save * report * reply [-]lus1d -1 points0 points1 point 50 minutes ago (0 children) I studied a master of PM, and most of all I loved the Real World examples, good and bad. Change management was a gripping topic, as you are battling stasis. But it can be achieved. If there is a will (it obviously happened before as per your post) it can be achieved, but not painlessly. However with core products as solid as sonos speakers, the foundation is there to support the sticky soft side. My first pair of play:3 gen 1 had me for life..... I'll never not use them even though there's no line in or Bluetooth functionality. Those speakers changed the way I listen to music. Now Amazon and Spotify have done the same for me, but I still AirPlay to my play: 3 * permalink * embed * save * report * reply [+]iluv2gofastoverstuff comment score below threshold-9 points-8 points-7 points 6 hours ago (2 children) I haven't had any issues. I have 2+ speakers in every room. Who cares about the Roam why would anyone buy it it's completely orthogonal to the wired, Ethernet connected home setup. It sounds like a lot of people have issues with the app. I'm sure Sonos will learn from this. You come off as whiney, hyperbolic, and pretentious. * permalink * embed * save * report * reply [-]Zestyclose-Golf-5680 0 points1 point2 points 5 hours ago (0 children) Well, if you travel, the Roam is pretty useful * permalink * embed * save * parent * report * reply [-]krionX 1 point2 points3 points 1 hour ago (0 children) Pls do share photos of your wired/Ethernet-connected bathroom setup. Thanks. * permalink * embed * save * parent * report * reply [+]Wrong_Pineapple5555 comment score below threshold-43 points-42 points-41 points 7 hours ago (8 children) Poor leadership + too many DEI hires :( Hope they can turn the ship around * permalink * embed * save * report * reply [-]winstano 16 points17 points18 points 6 hours ago (3 children) Ah yes, "my speakers don't work, let's blame the blacks and the women"... * permalink * embed * save * parent * report * reply [+]Wrong_Pineapple5555 comment score below threshold-20 points-19 points-18 points 6 hours ago (2 children) You're witnessing first hand what happens when hiring isn't based on merit and qualifications. * permalink * embed * save * parent * report * reply [-]winstano 11 points12 points13 points 6 hours ago (0 children) Nah, you're witnessing what happens when teams are massively overstretched and people are either "laid off" or leave to protect themselves... * permalink * embed * save * parent * report * reply [-]mmbaba- 9 points10 points11 points 6 hours ago (0 children) Actually, we're witnessing you attempting to find a story that matches your lame ass perspective that has zero to do with the topic. Move on. * permalink * embed * save * parent * report * reply [-]CaliDude707 2 points3 points4 points 2 hours ago (1 child) Poor leadership - absolutely. DEI hires??? The fuck? Did you say that cause it's now become the trendy scapegoat of the rightwing nut jobs? * permalink * embed * save * parent * report * reply [-]r1zzuh 8 points9 points10 points 6 hours ago (1 child) Too much Fox News * permalink * embed * save * parent * report * reply * about * blog * about * advertising * careers * help * site rules * Reddit help center * reddiquette * mod guidelines * contact us * apps & tools * Reddit for iPhone * Reddit for Android * mobile website * <3 * reddit premium Use of this site constitutes acceptance of our User Agreement and Privacy Policy. (c) 2024 reddit inc. All rights reserved. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. 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