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Log in or sign up in seconds.| * English [ ][] [ ]limit my search to r/intel use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example.com find submissions from "example.com" url:text search for "text" in url selftext:text search for "text" in self post contents self:yes (or self:no) include (or exclude) self posts nsfw:yes (or nsfw:no) include (or exclude) results marked as NSFW e.g. subreddit:aww site:imgur.com dog see the search faq for details. advanced search: by author, subreddit... this post was submitted on 01 Aug 2024 200 points (91% upvoted) shortlink: [https://redd.it/1ehv] [icon-spons]promotedabout ATF Submit a new link Submit a new text post Get an ad-free experience with special benefits, and directly support Reddit. get reddit premium intel joinleave883,314 readers 249 users here now Subreddit and discord for Intel related news and discussions. /r/Intel Intel Insider Community --------------------------------------------------------------------- Rules: Rule 1: Be civil and follow Reddiquette. 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(Buildzoid) 15 * 2 comments [o0AXJRME] Intel OpenVINO 2024.3.0 released 254 * 238 comments [KSeRsM2K] Intel to cut thousands of jobs 16 * 23 comments 13700K undervolt with Asus B660F Strix 122 * 98 comments [MPSaBWGa] Intel Core Ultra 200V Lunar Lake launches September 3rd Welcome to Reddit, the front page of the internet. Become a Redditor and join one of thousands of communities. x 199 200 201 InformationExtended Warranty - Update on 13th/14th Stability Issue ( self.intel) submitted 23 hours ago * by LexHoyos42Intel - announcement Extended Warranty Support Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors. In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system: * For users who purchased systems from OEM/System Integrators - please reach out to your system manufacturer's support team for further assistance. * For users who purchased a boxed CPU - please reach out to ~Intel Customer Support~ for further assistance. At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause. Oxidation Issue The Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023. The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result. Minor manufacturing issues are an inescapable fact with all silicon products. Intel continuously works with customers to troubleshoot and remediate product failure reports and provides public communications on product issues when the customer risk exceeds Intel quality control thresholds. * Lex H, Intel Community Manger & Tech Evangelist. * 412 comments * share * save * hide * report top 200 commentsshow all 412 sorted by: best topnewcontroversialoldrandomq&alive (beta) [ ] Want to add to the discussion? Post a comment! Create an account [-]wildest_dogei9-13900KS @59x8 TVB/57x8/45x E-Core/50x Ring 137 points138 points139 points 23 hours ago (86 children) Extending the warranty is a good move to start, BUT there's just one little and extremely important detail that Intel is missing on the via oxidation issue, where are the affected CPUs batch numbers?? My cores are OK even after 1 year and 4 months but I want to know if my CPU is one of the affected ones by this issue, leaving the consumers on a permanent state of anxiety that their CPUs can start to fail from nowhere is a bad take, all CPUs affected by this issue should get replaced no questions asked. * permalink * embed * save * report * reply [-]insanewords 31 points32 points33 points 20 hours ago (11 children) If Intel isn't willing to tell us which batch numbers were affected then the only logical thing to do as a customer is to assume that if your CPU was produced in 2023 that there's a non-zero chance that it's defective. RMA your CPU once the micro code update has been released and vetted, regardless of whether or not it's shown signs of degradation. * permalink * embed * save * parent * report * reply [+]apache_spork 2 points3 points4 points 15 hours ago (0 children) The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. Intel has the batch numbers of these chips, on-hand, and worked to get them removed from sellers inventory. They are not telling you because they will lose more money if there's no verification step in the RMA * permalink * embed * save * parent * report * reply [-]reptilyk 1 point2 points3 points 10 hours ago (0 children) That chance couldn't possible be zero to begin with... * permalink * embed * save * parent * report * reply load more comments (9 replies) [-]saratoga3 67 points68 points69 points 22 hours ago (8 children) where are the affected CPUs batch numbers?? Certainly seems like they don't want to make it easy for people who paid for defective hardware to take advantage of that warranty. * permalink * embed * save * parent * report * reply [-]AvidCyclist250 21 points22 points23 points 19 hours ago (5 children) I'm currently in contact with their support. They refuse (so far) to correlate batch numbers with oxidation issues. * permalink * embed * save * parent * report * reply [-]wildest_dogei9-13900KS @59x8 TVB/57x8/45x E-Core/50x Ring 26 points27 points28 points 18 hours ago (0 children) It probably affects a HUGE percentage of total manufactured dies, they'll try to avoid releasing that information as much as they can. * permalink * embed * save * parent * report * reply [-]yzonker 1 point2 points3 points 7 hours ago (3 children) Then you have to assume your CPU is defective and demand a replacement or refund. * permalink * embed * save * parent * report * reply load more comments (3 replies) [-]grackychan 1 point2 points3 points 37 minutes ago (0 children) You have to pull your chip off, download an intel app, scan a tiny ass QR code and then submit this in the RMA process. It's annoying to say the least. * permalink * embed * save * parent * report * reply [-]Soundwave_47Alienware X17 R1: i9-11980HK, RTX 3080, 4K HDR 120Hz, 32 GB RAM 3 points4 points5 points 20 hours ago (0 children) Yes, it's based on a considered risk analysis. * permalink * embed * save * parent * report * reply [-]PlasticPaul32 14 points15 points16 points 22 hours ago (24 children) This. Same situation here. No issues so far, but is mine affected and possibly now have a reduced lifespan? * permalink * embed * save * parent * report * reply [-]GotAGramForMaNan 3 points4 points5 points 21 hours ago (0 children) They are hoping they aren't as affected. You won't know it died from this in 10 years or if it was going to last 15 years. I'm in the same boat and have emailed the shop I purchased it from. * permalink * embed * save * parent * report * reply [-]OldMan316 18 points19 points20 points 22 hours ago (20 children) Yeah just apply the new microcode they're going to put out that'll patch it long enough to go beyond the extended warranty and then fail. They know what they're doing by only adding two years, they should be adding 5 years cuz those chips used to last 10 years I still have a 4790k that works just fine and dandy. These chips are gimped for that sort of lifespan there's no getting around it that's why I didn't extend it 5 years or 7 years because they know it's going to fail at some point and they don't want to stand good for it. So they're putting a Band-Aid on it and blaming the motherboard makers, problem is Intel should have been on top of the motherboard makers making sure they were staying within specs but they didn't want to do that because they wanted to look bigger than AMD, bigger and better and faster no matter how much voltage they had to cut through the thing and they're paying a price for that. * permalink * embed * save * parent * report * reply [-]SelectKaleidoscope0 14 points15 points16 points 20 hours ago (9 children) My family actively used an i7-920 for 13 years. I had to redo the thermal paste every 5 years, other than that it just worked. 2 years is a joke. * permalink * embed * save * parent * report * reply [-]cemsengul 5 points6 points7 points 19 hours ago (1 child) My old 4770K spare rig still works perfectly fine. I couldn't bare to get rid of it. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]PlasticPaul32 2 points3 points4 points 20 hours ago (0 children) That's a good point actually * permalink * embed * save * parent * report * reply [-]konnerbllb 1 point2 points3 points 19 hours ago (0 children) Talk about getting value out of that PC. I bet its replacement's performance was appreciated. * permalink * embed * save * parent * report * reply [-]charonme 1 point2 points3 points 17 hours ago (0 children) I'm typing this on a 12 year old ivy bridge * permalink * embed * save * parent * report * reply load more comments (4 replies) [-]chemie99 2 points3 points4 points 11 hours ago (3 children) 2 years extra does seem too low. Try lifetime Intel * permalink * embed * save * parent * report * reply load more comments (3 replies) [-]Altruistic_Koala_122 3 points4 points5 points 17 hours ago (1 child) Imagine if the motherboard manufactures were in charge of your household electrical grid. * permalink * embed * save * parent * report * reply [-]OldMan316 2 points3 points4 points 17 hours ago (0 children) Yeah they're not innocent this either but let's be clear when a motherboard manufacturer makes an Intel chip Intel should be responsible for the settings just as if they make an AMD board AMD should be responsible for the settings and if they're not then they're just letting their board partners do whatever the hell they want and that's a problem. * permalink * embed * save * parent * report * reply [-]SailorMintR7 5800X3D | RTX 3070 4 points5 points6 points 18 hours ago (3 children) Want to hear some facts about CPUs? * The CPU is the least likely component to fail. * Your CPU will be obsolete long before it starts degrading. * You're likely to die from old age before your CPU stops working. ... I'm done. :( * permalink * embed * save * parent * report * reply [-]chemie99 2 points3 points4 points 11 hours ago (0 children) CPUs, except 13th and 14th gen, .... * permalink * embed * save * parent * report * reply [-]OldMan316 4 points5 points6 points 17 hours ago (0 children) That's true, until 13th and 14th generation Intel. That's Intel innovation for you. * permalink * embed * save * parent * report * reply load more comments (1 reply) load more comments (2 replies) [-]TR_2016 14 points15 points16 points 22 hours ago* (13 children) Yeah, earlier statement on Oxidation indicated only 13th Gen CPU's were affected, however the new statement is broad and sounds like it could have affected other product series as well? The issue was discovered in 2022, yet they were only able to fully remove impacted processors from their supply chain during early 2024, so it sounds like they really struggled with actually fixing the manufacturing process? * permalink * embed * save * parent * report * reply [-]wildest_dogei9-13900KS @59x8 TVB/57x8/45x E-Core/50x Ring 8 points 9 points10 points 22 hours ago (3 children) It looks like dies manufactured since launch till Q1/Q2 2023 were affected and those processors were in stock at Intel and it's partners until early 2024, but I can be wrong and they just discovered this now and are trying to weasel out. * permalink * embed * save * parent * report * reply [-]TR_2016 11 points12 points13 points 22 hours ago (0 children) It doesn't help that they are trickling out the info and we try to fill in the blanks, they should just get this over with by releasing the affected batch numbers and confirming which series are affected. * permalink * embed * save * parent * report * reply load more comments (2 replies) [-]AvidCyclist250 8 points9 points10 points 19 hours ago (3 children) One whole year of potentially faulty CPUs, bonkers. Oh my god. My next CPU will be an AMD again, it's been a while since Athlon. * permalink * embed * save * parent * report * reply [-]Full_Hearing_5052 1 point2 points3 points 16 hours ago (0 children) You might be able to do athlon again soon according to rumours. * permalink * embed * save * parent * report * reply load more comments (2 replies) load more comments (5 replies) [-]Bfedorov91 13 points14 points15 points 21 hours ago (3 children) I'm gonna guess that it's all 13/14 gen that has the defect. Silence is all the proof you need. They could easily figure it out. * permalink * embed * save * parent * report * reply load more comments (3 replies) [+]apache_spork 2 points3 points4 points 15 hours ago (0 children) Obviously if the issue the bad batches or serial number series that's pretty much effectively a recall and a recall could hurt the stock and reduce the CEO's compensation like 4%. They already fired a lot of employees isn't that enough? What's wrong with you consumers!? It's like you want the stock down another 10% all because your steam games crash, haven't you thought of the stock price!? * permalink * embed * save * parent * report * reply [-]TheLastofUs87 2 points3 points4 points 8 hours ago (0 children) This is it. I had my PC built in late 2023. The oxidation issue was resolved in early 2023, but the faulty chips weren't completely removed from the inventory until early 2024. * permalink * embed * save * parent * report * reply [-]Lauris024 1 point2 points3 points 15 hours ago (1 child) Didn't they say they're working on a software to detect bad CPUs and from what I understand, it's not batches but specific CPUs - a lottery? * permalink * embed * save * parent * report * reply [-]opaali92 5 points6 points7 points 11 hours ago (0 children) Their earlier statement said it was a "small batch" in 2023. * permalink * embed * save * parent * report * reply [-]zacker150 1 point2 points3 points 4 hours ago (1 child) What percentage of each batch was affected? You could have a situation where one cpu of each batch was affected. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]detectiveDollar 1 point2 points3 points 4 hours ago (0 children) Considering that they didn't fully purge them from the supply lines until early this year, it may well be nearly all of them. * permalink * embed * save * parent * report * reply [-]catdogs007 5 points6 points7 points 22 hours ago (0 children) Probably nothing to do with batch, I feel all CPUs are affected and they are not telling. And most importantly what happens to the laptop CPUs? * permalink * embed * save * parent * report * reply [-]GANR1357 1 point2 points3 points 18 hours ago (0 children) "Where arebthe affected batch numbers?" Occam's razor: They don't know * permalink * embed * save * parent * report * reply [-]ajrf9213600k | Asus RTX3060 12GB | MSI B760-P DDR4 0 points1 point 2 points 16 hours ago (0 children) I was going to say the same. * permalink * embed * save * parent * report * reply [-]GotAGramForMaNan 0 points1 point2 points 14 hours ago (0 children) People would have moved onto intel x5d13000kf by then and forgotten about this * permalink * embed * save * parent * report * reply [+]Key_Personality5540 0 points1 point2 points 5 hours ago (0 children) Useless if they don't honour it. * permalink * embed * save * parent * report * reply load more comments (10 replies) [-]Thick-Election765 18 points19 points20 points 22 hours ago (18 children) I Just talked to Cyberpower Pc and they said that they don't service it if it's sold on amazon... Amazon say's there warranty is only 30 days. WTF are Amazon buyers to do? * permalink * embed * save * report * reply [-]RabidSquirrel15 4 points5 points6 points 8 hours ago (0 children) I would contact customer support at Intel back and say that both the manufacturer and the seller are refusing to honor the warranty on the chip. Your chip still has a 2 year warranty and if your manufacturer isn't going to honor that, then Intel should. * permalink * embed * save * parent * report * reply [-]Trungyaphets 4 points5 points6 points 9 hours ago (1 child) Then it's on CyberpowerPC. They sold it. They have the responsibility to do the warranty. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]AnticitizenPrime 1 point2 points3 points 1 hour ago (1 child) Also have a Cyberpower from Amazon with an i7-14700KF and just passed the 30 day window by a few days :-/ * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]Connolly91 1 point2 points3 points 10 hours ago (5 children) If you're in the EU your warranty is 2 years, minimum * permalink * embed * save * parent * report * reply [-]Thick-Election765 4 points5 points6 points 10 hours ago (3 children) Unfortunatly im in north america our goverments set no rules for big corps on returns unless it's a recall and this very well should be. * permalink * embed * save * parent * report * reply [-]TrineonX 1 point2 points3 points 2 hours ago (2 children) If you bought it with a credit card, you might be covered. Look for the credit card benefits/agreement, frequently they extend the warranty, or provide a backstop if the seller/manufacturer won't honor it. * permalink * embed * save * parent * report * reply load more comments (2 replies) load more comments (1 reply) [+]apache_spork 1 point2 points3 points 15 hours ago (0 children) The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. Intel has the batch numbers of these chips, on-hand, right now, and worked to get them removed from sellers inventory. They are not telling you because they will lose more money if there's no verification step in the RMA * permalink * embed * save * parent * report * reply load more comments (5 replies) [-]CloneFailArmy 35 points36 points37 points 22 hours ago (10 children) So what's the total warranty now? Is it five years from date of purchase? * permalink * embed * save * report * reply [-]Nexus_of_Fate87 11 points12 points13 points 19 hours ago (1 child) Yes, that would be what a 2 year extended warranty means. Kinda like if you buy an extended warranty on a new car, it kicks in once the original goes out. * permalink * embed * save * parent * report * reply [-]CloneFailArmy 4 points5 points6 points 17 hours ago (0 children) Mainly was just checking due to me not knowing base warranty. Five years at least is a decent amount of time thankfully. Which we deserve with how horrible this has been going Meanwhile my asus laptop over here with one year warranty which is ridiculous. Doesn't really scream much faith in a product. * permalink * embed * save * parent * report * reply load more comments (8 replies) [-]SquallZ34 12 points13 points14 points 23 hours ago (10 children) I'm about to send my 8 month old 14900k for an RMA. Should I wait until the microcode update to boot it? I already have the latest asus bios with latest "safe" settings. Or is it safe to boot it before micro update? * permalink * embed * save * report * reply [-]Altruistic_Koala_122 4 points5 points6 points 17 hours ago (0 children) You probably want the settings Intel publicly released, and to disable most OC features and/or take everything off of Auto. Kick down the multiplier a bit, too. If it's crashing RMA it for sure. Should be a way to see if you CPU is already damaged through Intel Support. * permalink * embed * save * parent * report * reply [-]Accurate-Air-2124 6 points7 points8 points 22 hours ago (1 child) My RMA has been fine. Their first micro code update seems to work pretty well, and I have yet to see more than a 1.45v on extremely heavy processing loads. While I did put the 253w/253w/400a in place, I left the other protections off and am pretty confident given the logging and numbers produced in situations that made my first CPU start crashing, which began the issues. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]apache_spork 2 points3 points4 points 14 hours ago (0 children) It depends. If you RMA now you may get a new CPU, if you wait, you'll get a refund instead in the form of a check. Which one do you want? * permalink * embed * save * parent * report * reply [-]Escapement_Watchi7-14700k 2 points3 points4 points 7 hours ago (2 children) Asus latest bios has a microcode update on it. I did it on my 14700k Vcore went down performance stayed same. My chip has no issues since release date. hope i'm in the clear * permalink * embed * save * parent * report * reply load more comments (2 replies) [-]georgejetsonn 0 points1 point2 points 13 hours ago* (0 children) If you want to use the CPU while waiting for the microcode and be extrasafe, you can specify max voltage in your BIOS. This will act as a hard ceiling, spikes will not go over this. If you have a Gigabyte board you go to Advanced Mode and then Tweaker - Advanced Voltage Settings - CPU/VRM Settings - Internal VR Control - Internal VR Config Enable (set this to Enabled) - IA VR Voltage Limit For 1.40v you input 1400. This will nerf the i9 a bit, but should be a pretty good balance between safety and keeping most of the performance for a 14900k * permalink * embed * save * parent * report * reply [-]kyralfie 0 points1 point2 points 11 hours ago (0 children) Sell it. 'New in box never used' EDIT: the replacement I mean. * permalink * embed * save * parent * report * reply [-]kokkatc 0 points1 point2 points 1 hour ago (0 children) I'd also lock your max voltage to 1500mv just to be safe. This can be done in the motherboard's internal CPU power management settings found in the BIOS. The setting for Asus for example is called "IA VR Voltage Limit." I personally set this to 1500mv. * permalink * embed * save * parent * report * reply [-]tmvr 11 points12 points13 points 13 hours ago (1 child) The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result. Good for you, now release the batch numbers so I can RMA my CPU if impacted and so I can make sure the replacement is from a good batch. * permalink * embed * save * report * reply load more comments (1 reply) [-]maybestableoc 15 points16 points17 points 21 hours ago (6 children) Is there any chance of Intel putting some pressure on Motherboard partners to actually release the bioses with updated microcode on time in August? MSI for example still haven't even released 0x125 microcode bioses for any of their high end Z690 boards and just a couple of their lower end models. Glad to hear about the extended warranty maybe you can pass some feedback on about changing the statement to an RMA guarantee and releasing the batch numbers for oxidized chips. As someone with a 2022 13900k it's not really comforting to know I may face two different issues and then still have to deal with customer support vs just getting my CPU quickly swapped if needed. * permalink * embed * save * report * reply [-]Bfedorov91 7 points8 points9 points 21 hours ago (0 children) Looks like a bunch of z790 boards didn't get it yet either... that's pretty sad. * permalink * embed * save * parent * report * reply [-]Nexus_of_Fate87 2 points3 points4 points 19 hours ago (0 children) Surprisingly ASUS has actually been on top of implementing the microcode changes as they release. Z790 Hero implemented the 0x125 only a couple weeks after it released. Granted that may be due in part to a lot of the heat they've gotten recently. * permalink * embed * save * parent * report * reply [-]zenfaust 0 points1 point2 points 8 hours ago (0 children) I have a z690 pro-a wifi board, and there was a microcode bios update released as recently as last week. It's a beta release though, but for what it's worth, I've been running it since the day it dropped with no issues. * permalink * embed * save * parent * report * reply [-]tajetaje 0 points1 point2 points 5 hours ago (0 children) You can force a microcode update using Linux not sure if that carries over to windows * permalink * embed * save * parent * report * reply [-]zacker150 0 points1 point2 points 4 hours ago (0 children) Microcode updates are pushed over windows update as well. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]banzai_420 13 points14 points15 points 22 hours ago (14 children) Are there going to be any software tools released that can help a customer identify whether or not their processor has experienced degradation? Are there any "tells" you could scan for? Part of the thing that sucks on my end as a consumer about this whole process is the guesswork. I haven't had clear and catastrophic failure, but there have been 'quirks' about my system that have me wonder if my 13900k is borderline or had partial degradation. I don't want to RMA my CPU, it sounds like it will be a PIA, especially because I bought my PC from CyberPower and I'm sure their customer support middle man process is atrocious. I need to be able to use my computer, I rely on it for work and can't be gutting my CPU to ship it to them, if they even accept it. I also don't want to be stuck with a degraded processor that potentially doesn't run like it should and could get worse over time. It's a really hard thing for a customer to diagnose if the processor is borderline. It would be great if you guys could develop a benchmark that could test to see if a RMA is warranted. Extending the warranty is great (if that even applies to my PC) but I want some certainty. A software tool would help a lot. It's not going to be any easier to fight my SI if I have issues later on. * permalink * embed * save * report * reply [-]the_nin_collector 4 points5 points6 points 19 hours ago (0 children) Yes. In one press release. I can't fucking find it in the insane jungle of posts and updates, but Intel said they will be releasing an app specifically to test for instability. * permalink * embed * save * parent * report * reply [+]apache_spork 2 points3 points4 points 15 hours ago (0 children) The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. Intel has the batch numbers of these chips, on-hand, right now, and worked to get them removed from sellers inventory They are not telling you because they will lose more money if there's no verification step in the RMA. $INTC * permalink * embed * save * parent * report * reply load more comments (12 replies) [-]G7Scanlines 13 points14 points15 points 14 hours ago (5 children) Oxidation Issue The Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023. The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result. So we've gone from March-July 2023 as the affected window to info that CPUs manufactured late 2022 could have been in the supply chain until early 2024. And Intel can't/won't supply batch numbers so that people can even check. More than ever, Intel needs to be issuing that their regular RMA process (proving/confirming damage/fault) needs to be removed in favour of guaranteed RMA/replacements if your hardware sits in this timeframe, for both oxidation and power degradation. No ifs. No buts. * permalink * embed * save * report * reply [-]tmvr 5 points6 points7 points 12 hours ago (4 children) They are desperately trying to avoid releasing the batch numbers, but eventually they will have to. There is no way around it. I don't expect the wait for it to be too long either. * permalink * embed * save * parent * report * reply [-]The_Odd_One27 4 points5 points6 points 8 hours ago (3 children) I just want to know which cpus are affected. * permalink * embed * save * parent * report * reply [-]tmvr 2 points3 points4 points 7 hours ago (2 children) We all do man, we all do. * permalink * embed * save * parent * report * reply load more comments (2 replies) [-]nobleflame 11 points12 points13 points 23 hours ago (12 children) Can you let us know if 14th gen are also affected by oxidation? Also, any update on the microcode? Thanks, Lex! * permalink * embed * save * report * reply [-]LexHoyos42Intel[S] 35 points36 points37 points 23 hours ago (11 children) Microcode is coming up in the next couple of weeks but remember it is going to be released to mobo OEM's first and then all us will be able to get the BIOS update. On the Oxidation part I'll need to get back to you on that.... Sorry man. Keep tight, we are trying to make things right it is just a lot of moving pieces. * permalink * embed * save * parent * report * reply [-]billyw_415 7 points8 points9 points 22 hours ago (0 children) Thank you! Those of us with 2023 13th Gen i5 13600K and like CPUs would love to know if our batches are in the group affected. * permalink * embed * save * parent * report * reply [-]DrWhiteWolf 2 points3 points4 points 21 hours ago (2 children) Are there plans to have the microcode update published through more channels than just BIOS, e.g Windows like with the Spectre mitigation? Not every board will get BIOS updates and not everyone potentially affected will know about this and do one. * permalink * embed * save * parent * report * reply [-]1337potatoe 1 point2 points3 points 13 hours ago (1 child) Seconding this, as I'm running a board that will never get another BIOS update (EVGA Z790 Classified). EVGA no longer has any staff on their motherboard team, and thus nobody to roll out any future updates. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]AvidCyclist250 2 points3 points4 points 19 hours ago* (1 child) Thank you. We really do need a list of affected batches. Currently, your support is refusing to correlate batch numbers with possible oxidation issues. They're just asking whether or not there is instability. Previously, word of mouth has been that only batches from March - June 2023 from the Arizona plant were affected. Is this correct or not? * permalink * embed * save * parent * report * reply [+]apache_spork 2 points3 points4 points 15 hours ago (0 children) Imagine all the prebuilts RMA'ed if they issue batch numbers, right now you got to go through a show and tell with India, and if India is not able to reproduce the problem you're stuck with the dorito * permalink * embed * save * parent * report * reply load more comments (5 replies) [-]insanewords 16 points17 points18 points 23 hours ago (3 children) Regarding the oxidation issue. Given your timeline, any 13th (and 14th?) gen CPU purchased in 2023 is possibly affected. Will Intel provide end users with resources to check if their CPU is part of an affected batch so that we can get those defective CPUs RMA'd? * permalink * embed * save * report * reply [-]MC_Fischfresse 3 points4 points5 points 21 hours ago (1 child) I opened an RMA for my 13700k and asked the intel support guy if my cpu was produced when the oxidation issue was active and if my cpu was potentially affected by it. Intel said that they are unable to say if a batch was affected by the oxidation issue and just told me the production week of my cpu so yeah.. * permalink * embed * save * parent * report * reply [-]AvidCyclist250 1 point2 points3 points 19 hours ago (0 children) Same here. They won't tell. * permalink * embed * save * parent * report * reply [+]apache_spork 0 points1 point2 points 15 hours ago (0 children) Giving batches is like issuing a recall, and issuing a recall is basically an RMA that can't be denied and slowed down. All the prebuilts would have to replace the part without going through the review process that lets them reject the RMA * permalink * embed * save * parent * report * reply [-]spense01intel blue 9 points10 points11 points 19 hours ago (6 children) So then why not make a lookup tool that CLEARLY tells you if your CPU is within in the manufacturing range for via oxidation and then IMMEDIATELY provide refunds or replacements??? Until that happens you're looking at a complete dump of users to AMD. We've lost all trust. This isn't a hard decision to make. Start refunding and replacing ALL purchases now and plan for the write-off and stock hit. * permalink * embed * save * report * reply [+]apache_spork 5 points6 points7 points 15 hours ago (3 children) INTC stock is down 40% this year. Showing batch numbers is a recall. Making it easy to validate the RMA will make more people RMA, won't you people think of the stock price, you could basically evaporate the CEO's yacht bonus this year * permalink * embed * save * parent * report * reply [-]iswedlvera 1 point2 points3 points 15 hours ago (2 children) I'll be honest, I've never bought an amd cpu, not because of brand loyalty to intel but because intel were mostly considered reliable. After this fiasco, I'm not touching them again in the future. I've had very weird errors in games and programs all year long with the 13700k and even without considering the looming imminent death of my cpu I'm not very happy. * permalink * embed * save * parent * report * reply [-]apache_spork 1 point2 points3 points 15 hours ago (0 children) Right, all from intel CPUs https://forums.warframe.com/topic/ 1405008-instability-on-recent-intel-processors/ The more powerful, the faster it degrades * permalink * embed * save * parent * report * reply [-]a_generic_bird 1 point2 points3 points 7 hours ago (0 children) When I built my PC w/ 13600k, it was rock solid. Progressively over the last year, my PC has been crashing and stuttering when gaming. This whole fiasco has turned me off of Intel. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]cabal 2 points3 points4 points 21 hours ago (12 children) FYI. Intel approved my replacement (Tuesday) I was informed (Today) they have between one and zero in stock. They've promised a refund but who knows how that'll go. * permalink * embed * save * report * reply [-]Mysterious_Item_8789 3 points4 points5 points 20 hours ago (7 children) A refund of just the CPU, right? Not the motherboard, RAM, etc that you built around the CPU. Refunds are pretty useless, you'll just go out into the retail channel to try to buy a replacement that as of now will have the same known-bad microcode. * permalink * embed * save * parent * report * reply [-]Oreganoian 7 points8 points9 points 17 hours ago (2 children) Just to be clear, it is absolute insanity if you think Intel should refund the cost anything but the CPU. If you're repairing a car and you get a bad spark plug, is NGK on the hook for repairing your head gasket? No. Intel is not responsible for your motherboard/ram/etc. Such an insane thing to even think is on the table. * permalink * embed * save * parent * report * reply [-]SimonShepherd 3 points4 points5 points 16 hours ago (0 children) Yeah, refund is pretty good honesty, you can still sell the board individually and keep the RAM if they are ddr5. If you want to switch to AM5 that is. * permalink * embed * save * parent * report * reply [-]iswedlvera 1 point2 points3 points 15 hours ago (0 children) That's such a bad analogy. Let's rephrase your analogy to make sense. Imagine your engine only works with 1 specific spark plug. The only way your engine can work is with this one brand and has been intentionally designed as such. All the spark plugs are defective and will eventually cause engine failure in the short term no matter what because NGK have severe quality control issues. You are now stuck with a useless engine because of this. How would this not make NGK responsible for making your engine useless? * permalink * embed * save * parent * report * reply load more comments (4 replies) [-]Cristian_Ro_Art99 0 points1 point2 points 15 hours ago (0 children) Where did you buy it from? I'm thinking wether Intel will RMA my 14900K if I bought it from a shop in my country in Eastern Europe, which is quite far from the USA (if Intel sends the chips from the US, Idk) * permalink * embed * save * parent * report * reply [-]ThreeLeggedChimpi12 80386K 0 points1 point2 points 11 hours ago (1 child) Well if you get a full refund, you can just buy a replacement off Amazon or something. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]yzonker 0 points1 point2 points 6 hours ago (0 children) Get the refund. I did for my 14900ks. Sell the motherboard, cut your losses and go to AMD. * permalink * embed * save * parent * report * reply [-]bizudeCore Ultra 7 155H 7 points8 points9 points 23 hours ago (5 children) Tray CPUs are also sometimes sold on sites like NewEgg. Will these CPUs also recieve a two year warranty extension? * permalink * embed * save * report * reply [-]Nexus_of_Fate87 3 points4 points5 points 18 hours ago* (2 children) Most likely not as tray CPUs are products meant for resale, which are actually excluded from the Magnuson-Moss Act: Excluded Purchases The Act applies only to consumer products, so it doesn't cover warranties for the following: + Services + Products sold for resale + Products for commercial use Tray CPUs are not supposed to be sold end consumers as-is, but as part of an integrated system. Think like how you aren't buying the disc drive in an Xbox from Toshiba or Hitachi, but from Microsoft as a part of the entire console, and therefore you go to Microsoft for issues with the drive, not the drive maker. It's difficult to enforce these rules in terms of the sale if a reseller is deceptive when purchasing the tray, which is why sites like Newegg have them available, but it's completely enforceable in terms of any warranty or support claims. Microsoft used to deal with the same problem years ago when you could buy the OEM version of Windows from sites like Newegg, which explicitly came with no MS support (you were supposed to go to your SI for that support), so if you called them with an OEM key they would outright deny any support beyond activation. * permalink * embed * save * parent * report * reply load more comments (2 replies) load more comments (1 reply) [-]_Patrol 2 points3 points4 points 7 hours ago (0 children) In November 2022 I bought i9 13900K. CPU had a defect with the memory controller. I returned CPU to the seller and Intel accepted the RMA.The seller refunded my money and I bought i9 13900K again at the beginning of December 2022 which was long before any manufacturing improvements were made. If it is not possible to verify or provide information about affected batch numbers by the via oxidation on this matter I will assume that my CPU 13900K is defective and needs to be replaced again. The upcoming patch and extended warranty will not address the production defect in my CPU 13900K. * permalink * embed * save * report * reply [-]Matt_AlderonGames 21 points22 points23 points 23 hours ago* (20 children) 1. Extending warrenty for 2 years is nice however it's not a commitment that RMAs will get accepted. I have still been facing RMA rejections for the last 2 years. Can you contact customers that have RMA rejections for 13th and 14th gen processors and retroactively accept them. 2. It still doesn't cover laptop parts which are failing on mass. The same defective die thats used in the desktop CPUs is used on some laptop SKUs. 3. You still haven't explained to your investors, customers and partners about the issues. I was on the investment & earnings call today never came up. 4. Any reason why this news is a reddit post and not a press release? How are customers supposed to find out about these issues. 5. In server markets people will run CPUs for 5 or 10 years. On consumer markets after a few years of usage they expect to be able to re-sell their CPU on the secondary market to get back some of their costs. 6. What about RMAs that are denied from OEMs / SIs? If they deny the RMA we are out of luck. 7. How are you going to make your customers right for the damages that have occured by using CPUs that you have known to be defective and still selling for the past 2 years? 8. How will you ensure RMAs are handled in a timely manner and can you promise that we have enough stock of RMAs. 9. Will the new microcode update ship on newly made CPUs, (as in the one that is burned into the CPU). I haven't got a clear answer on if newly made CPUs will be immune from these defects, or if you put it into a old outdated motherboard will it still die. 10. How are you going to handle the damage to the relationship of your partners, OEMs, end consumers and game devs at scale who have had users refund their games due to crashing CPUs and have suffered serious reputational damage for having a broken game when the CPUs are failing this entire time. 11. What about users who don't want to get a RMA and sent back a defective CPU that will just fail again later, can they get a refund? 12. Any comment on the performance issues with the microcode update coming in August? Certain workloads and server workloads will have problems if the CPUs are slower. Devs can spend months validating their workloads and a few percent decrease in performance could cause serious problems. For example on our game Path of Titans it might only hold 190 players instead of 200 if the performance is down. 13. "Tray CPUs are also sometimes sold on sites like NewEgg. Will these CPUs also recieve a two year warranty extension?" 14. "provides public communications on product issues when the customer risk exceeds Intel quality control thresholds". Right now we only get informed about it when it gets leaked instead of being proactive. Can you let us know what the quality control thesholds are? I could go on and ask more questions but my last questions I asked all i got was defect and stonewalling. * permalink * embed * save * report * reply [-]CorporateDirtbag 8 points9 points10 points 23 hours ago (10 children) What were the stated reasons for your past rejections? * permalink * embed * save * parent * report * reply [-]SnooPandas296414700k 3 points4 points5 points 22 hours ago* (9 children) Perhaps... because they were tray cpus? So already low/no margin. I'm more interested in this not being on the investor call. Really? I was wondering why their stock wasn't tanking. I mean its not doing good. But it isn't as drastic as I would have thought. Edit: Nevermind, it actually has tanked quite a bit. I was looking at outdated info! * permalink * embed * save * parent * report * reply [-]Outrageous_Joke4349 1 point2 points3 points 19 hours ago (0 children) Cause the investor call had even bigger issues that did indeed tank the stock nearly 20% after hours. I'd also assume because they didn't have it sorted out enough yet to properly address questions. But any competent investor should be well aware of the state of things currently. * permalink * embed * save * parent * report * reply load more comments (8 replies) [-]mockingbird- 7 points8 points9 points 22 hours ago (3 children) Many users bought pre-built PCs with these processors and these pre-built PCs usually have only a 1-year warranty. That warranty has already expired for many users. If OEM/System Integrator refuses to replace the processor, will Intel allow RMA of the processor? * permalink * embed * save * parent * report * reply [-]lawanddisorder 2 points3 points4 points 21 hours ago (0 children) This is the billion dollar question! * permalink * embed * save * parent * report * reply load more comments (2 replies) [-]Primary-Dimension922 4 points5 points6 points 23 hours ago (1 child) They had an earnings call today and the most significant issue the company is facing didn't come up? Good lord. * permalink * embed * save * parent * report * reply [-]Matt_AlderonGames -1 points0 points1 point 22 hours ago (0 children) The earnings call blamed most of the problems on market conditions, no where did they mention selling client CPUs for 2 years that were defective could be a possible reason. * permalink * embed * save * parent * report * reply [-]apache_spork 1 point2 points3 points 14 hours ago (0 children) If you need proof of degradation in order to RMA, you can degrade your system rapidly by running compress/compress in a loop on a ubuntu usb. Since intel won't offer affected batch numbers everyone should assume their CPU is most likely damaged and should return it immediately: parallel -N0 -j $(nproc) cat /dev/random '|' zstd '|' zstdcat '>' /dev/null ::: {1..32} * permalink * embed * save * parent * report * reply [-]habibiiiiiii 0 points1 point2 points 21 hours ago (0 children) This should be upvoted more. I cannot believe this doesn't cover laptops. My X16 13900K is a complete PIECE OF SHIT. * permalink * embed * save * parent * report * reply [-]Bananoflouda 0 points1 point2 points 11 hours ago (0 children) Sorry to ask this, but did your company just buy cpus of the shelves for server use? * permalink * embed * save * parent * report * reply [-]f0xap0calypse 9 points10 points11 points 22 hours ago (2 children) I'll never buy another intel product again. * permalink * embed * save * report * reply load more comments (2 replies) [-]igby1 7 points8 points9 points 16 hours ago (0 children) Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. Business woman on plane: Are there a lot of these kinds of accidents? Narrator: You wouldn't believe. Business woman on plane: Which car company do you work for? Narrator: A major one. * permalink * embed * save * report * reply [-]InfernoTreesRyzen 9 7900X3D | Radeon RX 7900XTX | Core i7 12700K | Arc A750 11 points12 points13 points 23 hours ago (4 children) Okay look, this is a start. But after not addressing the issue for 6 months, it really looked like this was trying to be swept under the rug. There needs to be more retroactive action here, in terms of actually REACHING OUT to affected customers, instead of just making a reddit post. A 2 year warranty extension is appreciated, however this still seems like an absolute slap in the face... * permalink * embed * save * report * reply [-]Kazkek 7 points8 points9 points 20 hours ago* (3 children) Didn't they acknowledge there was an issue at the end of February, give some preventative measures and board vendors some specs to possibly prevent more issues in April/May. June saw announcement of some identification of an algorithm issue but not a root cause. They released a patch for that in July. And then at the end of July identified a root cause with a patch still on its way. I do agree though that a more in your face way of finding out if you are affected would be good. But they did say they planned for something like that to be available. So guess we just have to wait. * permalink * embed * save * parent * report * reply [-]InfernoTreesRyzen 9 7900X3D | Radeon RX 7900XTX | Core i7 12700K | Arc A750 1 point2 points3 points 18 hours ago (2 children) I believe their first 'acknowledgement' was just simply blaming board vendors and implementing the Baseline profile stuff. A lot of die-hard intel fans constantly tell me that baseline is stupid so I genuinely am not sure what I think about their first response. I do 100% know they tried to blame board vendors which was pretty scummy IMO * permalink * embed * save * parent * report * reply [-]Kazkek 2 points3 points4 points 17 hours ago (1 child) Feb 27 acknowledging the issue (Stated that they are looking into it): https://community.intel.com/t5/Processors/ Regarding-Reports-of-13th-14th-Gen-Unlocked-Desktop-Users/td-p/ 1575863 April 27th giving guidance for unlocked CPUs on specific motherboards (stated that they dont have a root cause and are still investigating the issue but mentions elevated voltages as a potential cause): https://www.igorslab.de/ intel-veroeffentlicht-das-13th-and-14th-generation-k-sku-processor-instability-issue-update / May 2nd more board settings to prevent further damage. Mention of high voltages (still no root cause just preventative measures): https://community.intel.com/t5/Processors/ Updated-Guidance-RE-Reports-of-13th-14th-Gen-Unlocked-Desktop/m-p/ 1594553 June 18th Found a bug with high voltage, also states they are grateful for patience because this is taking longer than expected. Still no root cause but things are becoming clearer and a bios patch for eTVB bug: https://community.intel.com/t5/Processors/ June-2024-Guidance-regarding-Intel-Core-13th-and-14th-Gen-K-KF/m-p/ 1607807 July 22nd. Finally a root cause and announcement of a patch. https:// community.intel.com/t5/Processors/ July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/ 1617113 I'd say "blaming" motherboard vendors is a rather incorrect assessment of what they said. They didnt know a root cause for awhile and were trying to mitigate further damage to peoples CPUs. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]uzairt24 1 point2 points3 points 21 hours ago (0 children) Well I guess this is a start but they gotta do a lot more to earn somewhat of the consumers trust back. * permalink * embed * save * report * reply [-]MattScoot 1 point2 points3 points 19 hours ago (2 children) u/lexhoyos42 I contacted the manufacturer of the PC i had built and they're going to RMA the chip for me. The problem I have here is the downtime. I have to wait ~a week for it to ship to them, then however long it takes for intel to handle things on their end, then another week for the chip to ship to me. I've had this pc for 1 year. I've had damn near 4 months of downtime due to shipping and RMAs (not to mention an additional 500$ in shipping costs), is there any way to expedite this process so I'm not down a cpu for another month? * permalink * embed * save * report * reply [-]zenfaust 0 points1 point2 points 7 hours ago (0 children) I'm curious who your prebuilt is from? It sounds like some people are getting left in the cold. Did you have any king of extended warranty, or are they just owning the situation? * permalink * embed * save * parent * report * reply [-]Timbit42 0 points1 point2 points 18 minutes ago (0 children) Buy AMD. Sell the Intel when it comes back. * permalink * embed * save * parent * report * reply [-]Marrkush666 1 point2 points3 points 15 hours ago (1 child) What about laptops lol ??????? * permalink * embed * save * report * reply [-]apache_spork 2 points3 points4 points 13 hours ago (0 children) They have this issue too but it takes a lot longer to degrade because of the voltage levels * permalink * embed * save * parent * report * reply [-]alinzalau 1 point2 points3 points 10 hours ago (2 children) How would we even know if oxidation will affect the cpu? I built my system in dec 2022. I713700k and its been flawless until i did shader compilation in the last of us. 2 hard crashes i ended up removing the game after all. changed the pl 1 and 2 limits to 250 w and the core amps to 307. Cinebench now runs at 96 degrees but no thermal throttle. I gaming cpu stays 60-70 degrees with a 360 aio. Im thinking should i rma.. wait it out? Gigabyte released a bios with the microcode but has a letter after it * permalink * embed * save * report * reply load more comments (2 replies) [-]Escapement_Watchi7-14700k 1 point2 points3 points 7 hours ago* (0 children) what was the normal warranty anyways? edit found it 3 years. so 5 years total warranty. That is reassuring at least. * permalink * embed * save * report * reply [-]Friendly_Cajun 1 point2 points3 points 5 hours ago (0 children) Can we have a serial # range of affected CPUs from the oxidization please? * permalink * embed * save * report * reply [-]R123CCE 1 point2 points3 points 2 hours ago (2 children) So if I wanted a i9 14900k I'm best off buying it straight from intel rather than an other shop which could have old stock on the shelves? * permalink * embed * save * report * reply load more comments (2 replies) [-]king_of_the_potato_p 2 points3 points4 points 21 hours ago (7 children) They should just be offering full refunds as an option. * permalink * embed * save * report * reply [-]apache_spork 1 point2 points3 points 13 hours ago (1 child) It is an option, keep RMA'ing it and there will be times where they're out of stock and offer a refund * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]zenfaust 0 points1 point2 points 7 hours ago (0 children) I imagine they will have to at some point. So let's say they honor the extended warranty. And don't weasel out of covering ppl with prebuilts. Then what? Some ppl have replaced their chips multiple times already... they are gonna run out eventually, and have to compensate with something. * permalink * embed * save * parent * report * reply load more comments (4 replies) [-]Warbeleth 2 points3 points4 points 21 hours ago (16 children) Intel will, at a minimum, offer advanced RMAs at no additional cost to consumers, and accept these RMAs without hassle... right? ...right? So far, opened ticket with support, ignored for 24+ hours, first reply is a survey of all the questions from the original ticket creation... it kinda seems like Intel is either: collecting more data because root cause is not actually known OR trying to find even the slightest opportunity to reject otherwise legitimate returns for replacements. Intel - are you standing behind consumers or not? would love a clear answer: u/LexHoyos42 * permalink * embed * save * report * reply [-]Mysterious_Item_8789 12 points13 points14 points 20 hours ago (1 child) ignored for 24+ hours Their customer service group is getting absolutely turbo-fucked, you'll need to give them a little slack here. (And hopefully CS wasn't one of the groups mega-fucked by the massive layoffs just announced). * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]Outrageous_Joke4349 8 points9 points10 points 19 hours ago (1 child) Or... They have like a million tickets being opened and not unlimited resources to address them (especially with the massive layoffs). Probably need to just be patient, it's only been 24 hrs, so likely will try to triage to address people who have non-operable cpus first. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]yzonker 0 points1 point2 points 6 hours ago (3 children) Yea they were crazy slow for my 14900ks and that was back awhile ago. They did eventually give me a refund though. * permalink * embed * save * parent * report * reply load more comments (3 replies) load more comments (8 replies) [-]emceePimpJuice14900KS 4 points5 points6 points 23 hours ago (7 children) Too late, my old 14900k cpu is already cooked. Also what's the deal with the new intel default bios setting? the cpu at stock is still pumping near 1.6v at stock settings. No casual user which the majority will be of intel cpus will be manually tuning their cpu in the bios to lower the voltage for a cpu that should be stable at stock. A replacement cpu is not going to fix this issue unless that's the plan to keep exchanging after one degrades until the end of this extended warranty period is up. Their should be a complete recall & everyone refunded in full. * permalink * embed * save * report * reply [-]SnooPandas296414700k 2 points3 points4 points 22 hours ago (4 children) Apparently that upcoming update will lower it to 1.55 max ( I think thats referring to the vid?) even though thats still... pretty high. But if voltage isn't high enough, some cpus wont be able to hit the advertised clocks. You can see the pickle intel put themselves in here. Though if intel recalled 50 million (or however many it is) cpus I'm pretty sure the company would collapse, especially when you consider laptops and prebuilts dear god can you imagine the mess? I want them to make it right, but I also want them to exist afterwards to provide some competition to amd (From who I will be buying my next cpu from) * permalink * embed * save * parent * report * reply load more comments (4 replies) [-]Friendly_Cajun 0 points1 point2 points 4 hours ago (0 children) Go into your bios set an IA voltage limit of 1.4. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]etfvidal 2 points3 points4 points 16 hours ago (0 children) It's funny how this only happened after that Class Action Lawsuit news, and oddly similar to the response to Gamers Nexus claim of Oxidation! * permalink * embed * save * report * reply [-]Thick-Election765 1 point2 points3 points 23 hours ago (8 children) And what about users like me who bought at auction brand new? I have a receipt but not from an OEM or Boxed. It's still your lemon you need to refund it! * permalink * embed * save * report * reply [-]LexHoyos42Intel[S] 4 points5 points6 points 23 hours ago (7 children) Who did you purchase it from? * permalink * embed * save * parent * report * reply [-]Thick-Election765 1 point2 points3 points 22 hours ago (0 children) Amazon technically. The auction sells from them. But I called amazon and they said im way past my warranty they are not obligated to help. (30 days). Its been a year they wont help. * permalink * embed * save * parent * report * reply load more comments (6 replies) [-]FreakiestFrankRTX 4090 13700KF MSI Z690 Carbon 32GB 6000 DDR5 1 point2 points3 points 23 hours ago (19 children) I bought my 13700KF in October of 2022. Started the return process today * permalink * embed * save * report * reply [-]michaelcarnero 0 points1 point2 points 22 hours ago (5 children) How did you do that? Did you need any proof of failure system? I have bought mine 2022 oct as well, in the uk. Do I need the box? Because I think I haven't kept it and thrown it away a couple of months ago. * permalink * embed * save * parent * report * reply [-]TaintedSquirreli7 13700KF | EVGA 3090 | PcPP: http://goo.gl/3eGy6C 3 points4 points5 points 21 hours ago (1 child) Never throw away your hardware boxes dude. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]FreakiestFrankRTX 4090 13700KF MSI Z690 Carbon 32GB 6000 DDR5 1 point2 points3 points 22 hours ago* (2 children) Click the link above or this one. I don't have my box either. I took off my cooler to add the batch and serial numbers. To get the serial number I had to use an Intel app to scan the code on the heat spreader. The app is called Intel RL Tool on iPhone. It scanned the code and gave me the serial number https://supporttickets.intel.com/s/?language=en_US * permalink * embed * save * parent * report * reply load more comments (2 replies) [-]DerAnonymatori7-14701E 8/16 5,4 Ghz | RTX 4070 undervolted | 2x 16 GB 3600 0 points1 point2 points 22 hours ago (5 children) Why not wait for new Bios update, though, your new CPU might still degrade faster with current Bios. * permalink * embed * save * parent * report * reply [-]FreakiestFrankRTX 4090 13700KF MSI Z690 Carbon 32GB 6000 DDR5 4 points5 points6 points 22 hours ago (4 children) I'm afraid the oxidation is the cause and I'm not waiting around for it to get worse. Every game I play eventually crashes. I'll update the BIOS for the new CPU, if it's replaced. Intel mentioned certain 13th gen are oxidizing, i bought mine 1 month after release. October 2022 * permalink * embed * save * parent * report * reply load more comments (4 replies) [-]gcoeverything 0 points1 point2 points 6 hours ago (6 children) Same - 13700KF in Oct22. Have been chasing my tail with games crashing. Replaced my PSU even. * permalink * embed * save * parent * report * reply load more comments (6 replies) [-]hpsd 1 point2 points3 points 21 hours ago (2 children) This is a great first step for people who bought boxed versions but why leave people who bought intel powered laptops/prebuilts in the dust? I get that it's going to be more expensive to replace these especially laptops but this was a significant manufacturing problem caused by your product. Completely out of the customers control. Considering laptop users are going to be hit the hardest from this (you can't just swap out the cpu like a desktop), you guys really need to take the hit and make it right for everyone. Imagine buying a 4090 laptop and the CPU fails due to this and they are left with a 4kUSD paperweight. * permalink * embed * save * report * reply load more comments (2 replies) [-]nhc15014900K | 48GB DDR5 8000 CL36 | 4090 @ 3Ghz | Z790 Apex Encore 2 points3 points4 points 23 hours ago* (0 children) This wording seems to hint that 14th gen may be affected by the via oxidation issue, as those went on sale in October 2023 and likely had the fabrication months prior. The prior press comments made clear the oxidation issue affected only 13th gen. * permalink * embed * save * report * reply [-]jdhill777 2 points3 points4 points 21 hours ago (1 child) My 14900k is crashing so much now. I practically can't even use it anymore and support goes days without responding to an RMA request. I can't even run memtest now without it crashing the entire machine. * permalink * embed * save * report * reply [-]jayjr11055800X | 7800XT - 6850U | RDNA2 0 points1 point2 points 2 hours ago (0 children) Would it be worth it to quick snag up a 12th gen chip used or new? * permalink * embed * save * parent * report * reply [-]Ehegii9-13900K, ASUS Maximus Z790 Hero, RTX 4090, Z-Trident DDR5 6400 1 point2 points3 points 18 hours ago* (3 children) I am having a TERRIBLE time with Intel's customer service/RMA on a 10 /2022 13900k that's clearly experiencing degradation as the only way I can get it to not BSOD on boot is to apply a -400 mhz downclock running latest BIOS and intel power settings. Since opening a warranty service quest more than 2 weeks, ago, it was initially promising as after some back and forth troubleshooting, things concluded with "looks like you'll need an RMA." Since then, extremely unresponsive even with multiple outreach on my end via my ticket and phone calls. Outreach via my ticket online is met with no response for 1+ weeks. Phone calls result in "working on it" but no follow-up. If this is intel's way of "making this right with our customer," I am very unimpressed. u/LexHoyos42 what do I need to do to actually get RMA service? * permalink * embed * save * report * reply load more comments (3 replies) [-]ElectricBummer40 1 point2 points3 points 20 hours ago (0 children) lol, a "minor issue" is a bug in a piece of software that you release a fix for in the next update cycle. A manufacturing error that turns your expensive CPU into a fancy paperweight forever is not a minor issue - it's an unmitigated disaster. Really, I should've known better than spending that much money on a computer these days. The tech sector is now pretty much going the way of the airline industry with all the financialised incentives and none for producing an actually good product. Intel - keep trying to boost your stock price by laying off your employees in the hope of instilling investor confidence, because, at this point, you might as well drop the whole silicon business, move to Wall Street and start investing in stocks yourself. Bastards. * permalink * embed * save * report * reply [-]mockingbird- 1 point2 points3 points 23 hours ago* (5 children) For users who purchased systems from OEM/System Integrators - please reach out to your system manufacturer's support team for further assistance. What happens if the 1-year warranty from the system integrator has expired? Will the system integrator replace the processor regardless? * permalink * embed * save * report * reply [-]Thick-Election765 1 point2 points3 points 22 hours ago (3 children) No i just called them. They sent me an email confirming they are not obligated to service the parts that are not contractual. Will have to deal with Intel. * permalink * embed * save * parent * report * reply [-]mockingbird- 1 point2 points3 points 22 hours ago (2 children) That's what I figured. Since most processors are sold in pre-builts, an extended warranty for boxed processors is merely an empty gesture. If Intel is serious, Intel would announce that it is giving the same warranty to processors from prebuilt. * permalink * embed * save * parent * report * reply load more comments (2 replies) load more comments (1 reply) [-]jerubedo 1 point2 points3 points 17 hours ago (0 children) Intel is NOT honoring these warranties. They are now threatening to destroy or confiscate processors that are sent in. See all the details here: Intel has denied two of my 14900K RMAs (instability) and stated they will confiscate or destroy them if I proceed with the warranty process. : r/GamersNexus (reddit.com) * permalink * embed * save * report * reply [-]kindaMisty 1 point2 points3 points 21 hours ago* (2 children) continues to sell contaminated CPU's for 2 years without recalling or making a public statement Intel reminds me of modern day Boeing. Reckless. * permalink * embed * save * report * reply [-]quiubity 1 point2 points3 points 19 hours ago (0 children) Intel, Boeing, et. al., all suffer from the same short-sighted management brain rot that defines corporate America. I wouldn't be surprised if the top brass at both companies all know each other. * permalink * embed * save * parent * report * reply load more comments (1 reply) [-]cemsengul 0 points1 point2 points 19 hours ago (0 children) Lex should I do an RMA now or wait till the August update? I am scared I will be turned down when the final microcode update gets released. * permalink * embed * save * report * reply [-]angrycoffeeuser 0 points1 point2 points 19 hours ago (6 children) Bit off topic, but i am currently on the "Disabled - enforce all limits"-extreme, a.k.a one of the supposedly safe profiles with a 14900k and hitting a max voltage of 1.559v, is that safe or should it be lower? * permalink * embed * save * report * reply [-]TR_2016 1 point2 points3 points 19 hours ago (5 children) That is pretty high, I would limit it ASAP. You can use the IA VR Voltage Limit setting in the BIOS to limit it to 1.4V or lower. Buildzoid has a video on it as well: https://www.youtube.com/watch?v=P7TBEiygGNg * permalink * embed * save * parent * report * reply load more comments (5 replies) [-]Zaazu91 0 points1 point2 points 18 hours ago (0 children) Hi, anyone know if intel offers refunds, or are they only doing replacements? From the UK. Cheers * permalink * embed * save * report * reply [-]rdmetz 0 points1 point2 points 17 hours ago (1 child) I think my day 1 release 13700k may be having these issues. At first I blamed it on the game I played all the time but then I played other games and started having random crashes so I reinstalled Windows fresh and even then random crashes. Most recently playing COD MW3 has several lockups and then went to play COD Cold War and it hard locked my system with that terrible locked up audio sound multiple times while trying to build shaders upon boot. The original game I had issues with was Destiny 2 and it would only happen when I tabbed out of the game to access websites for inventory management etc. It seems to be getting worse over the last few months and I don't want to get stuck with a bad chip. I don't OC other than xmp and just leave my Asus z690 strix-e settings as they came out of box. * permalink * embed * save * report * reply [-]Eredbolg 2 points3 points4 points 15 hours ago (0 children) Once you start getting memory crashes you should RMA. The processor is finished, the degradation is irreversible at it will get worse until it completely dies. * permalink * embed * save * parent * report * reply [-]firedrakes 0 points1 point2 points 15 hours ago (0 children) k and how intel going to deal with mobo manf ghossing the power limits? * permalink * embed * save * report * reply [-]Aaron_Sem 0 points1 point2 points 14 hours ago (0 children) My girlfriend in her PC has i5-14600k, while playing ARK: SA the game crashes with this errors, does this mean it is affected by the degradation? https://imgur.com/a/FK2b2uN * permalink * embed * save * report * reply [-]Marrkush666 0 points1 point2 points 13 hours ago (0 children) Mines in at asus being diagnosed as we speak so hopefully my issue helps everyone else I'm praying * permalink * embed * save * report * reply [-]JamesHannn 0 points1 point2 points 13 hours ago (0 children) Is it ture that the astimated faliure rate of 13th cpu is around 20% ? * permalink * embed * save * report * reply [-]gorele28 0 points1 point2 points 13 hours ago (0 children) I have a 14700K Processor that I bought 6 Months ago. I was having a windows crash problem in the game, I always said ram, I tested it and it works smoothly. I would never think of the processor I will send it to the warranty as soon as the Bios update comes. * permalink * embed * save * report * reply [-]Zarthere 0 points1 point2 points 11 hours ago (0 children) How and where can I get a form of proof that my warranty is extended? On my receipt it states 3 years warranty -- but it now being extended to 5, how can I get proof of that to show to my retailer, or intel? * permalink * embed * save * report * reply [-]rohitandley 0 points1 point2 points 11 hours ago (0 children) I hope 14600k is covered when more details come out. It will be a big peace of mind. * permalink * embed * save * report * reply [-]zenchess 0 points1 point2 points 9 hours ago (4 children) I just ordered a lenovo thinkstation that comes with a 13900 processor. I'm really confused about what I should be doing to make sure nothing goes wrong. * permalink * embed * save * report * reply [-]a60v 1 point2 points3 points 8 hours ago (2 children) Buy the extended warranty while you still can. Lenovo will let you do this as long as it is in its initial warranty period. * permalink * embed * save * parent * report * reply [-]geoelectric 1 point2 points3 points 1 hour ago (1 child) For GP, sub to the newsletter briefly before you do it and they apply an instant 15% discount to all the service upsells, including warranty renewal. Then discontinue the newsletter. I'm going to be extending the coverage for my top-trim Legion 7i Tower that has a 13900KF in it. Two more years of in-home warranty is less than $100 after discount. Normally I don't do extendeds, but in this case there's actual peace of mind to be had for not needing to argue with Lenovo that the chip has a longer warranty than the system does. * permalink * embed * save * parent * report * reply load more comments (1 reply) load more comments (1 reply) [-]DXGL1 0 points1 point2 points 6 hours ago (2 children) I got my boxed Intel 13900K processor replaced under warranty for a dead P-core early on. What is the warranty on the replacement? Stability right now is fine with Intel Default Settings (Gigabyte BIOS). * permalink * embed * save * report * reply load more comments (2 replies) [-]blackcyborg009 0 points1 point2 points 6 hours ago (1 child) Noob question: I know it affects K processors...........but someone told me that it affects non-K processors as well? (e.g. 13900) If yes, then how is it affecting it? My understanding is that non-K processors can not be overclocked but since my motherboard is Z790 AORUS ELITE AX, what effect would it have? Also, I once encountered a situation where Gigabyte sent PL1 and PL2 back to the dreaded 4096 Watts figure. So I had to once again restrict the Package Power Limit (PL1 = PL2 @ 50 watts) And then lately, I always open HWmonitor after every startup to make sure that my Power Limits are in-check. But yeah: What specific symptoms / warning signs should I look out for? Also: I won't be playing heavier DirectX12 games until the August MicroCode update comes out. But would DX11 games be safe enough? Or better to stick with DX9 and legacy games instead? (e.g. Generals Zero Hour , C&C Yuri's Revenge, etc.) * permalink * embed * save * report * reply [-]mockingbird- 1 point2 points3 points 5 hours ago (0 children) Those processors are affected. * permalink * embed * save * parent * report * reply [-]sizebzebi 0 points1 point2 points 5 hours ago (2 children) How can this add even more confusion.. I bought mine like a week ago. i7-14700F, from what I understand here, I should be fine? * permalink * embed * save * report * reply load more comments (2 replies) [-]Donkerz85 0 points1 point2 points 3 hours ago (1 child) Crying into my delid. * permalink * embed * save * report * reply load more comments (1 reply) [-]evil701 0 points1 point2 points 3 hours ago (1 child) I have a I9-13900KF and recently got game crashes on cyberpunk 2077 and unreal engine games. In bios i turned down the performance cpu clock ratiofrom 55 to 54 a and for now I get less crashes and games are playable. . Is my cpu damaged forever? * permalink * embed * save * report * reply load more comments (1 reply) [-]evil701 0 points1 point2 points 3 hours ago (3 children) I have a I9-13900KF and recently got game crashes on cyberpunk 2077 and unreal engine games. In bios i turned down the performance cpu clock ratiofrom 55 to 54 a and for now I get less crashes and games are playable. . Is my cpu damaged forever? * permalink * embed * save * report * reply load more comments (3 replies) [-]AR15ss 0 points1 point2 points 2 hours ago (0 children) sent an RMA request just the past week COD has been crashing non-stop. Kind of hesitant to mail a $500 chip off to people who are in the middle of being laid off. Dont want to get lost in communications/hands of people who are there today/gone tomorrow * permalink * embed * save * report * reply [-]gasaaaf 0 points1 point2 points 2 hours ago (2 children) Hello Im buy a used pc off a guy with i9-13900k says he custom made the build about a ~1yr ago. What are the odds this cpu would be covered under this? are ALL 13th and 14th gens affected accross the board? or only few factories? what are the odd that his bought i9 coverage will shift to me once I come into possession of the pc? and lastly are there ways to confirm your cpu was affected by this. Thanks * permalink * embed * save * report * reply load more comments (2 replies) load more comments (37 replies) * about * blog * about * advertising * careers * help * site rules * Reddit help center * reddiquette * mod guidelines * contact us * apps & tools * Reddit for iPhone * Reddit for Android * mobile website * <3 * reddit premium Use of this site constitutes acceptance of our User Agreement and Privacy Policy. (c) 2024 reddit inc. All rights reserved. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. [pixel] p Rendered by PID 108720 on reddit-service-r2-loggedout-785f9b86b7-m4fh7 at 2024-08-02 23:01:20.092917+00:00 running 7b3b270 country code: US.