https://www.theregister.com/2024/05/09/unisuper_google_cloud_outage_caused/ # # Sign in / up The Register(r) -- Biting the hand that feeds IT # # # Topics Security Security All SecurityCyber-crimePatchesResearchCSO (X) Off-Prem Off-Prem All Off-PremEdge + IoTChannelPaaS + IaaSSaaS (X) On-Prem On-Prem All On-PremSystemsStorageNetworksHPCPersonal TechCxOPublic Sector (X) Software Software All SoftwareAI + MLApplicationsDatabasesDevOpsOSesVirtualization (X) Offbeat Offbeat All OffbeatDebatesColumnistsScienceGeek's GuideBOFHLegalBootnotesSite NewsAbout Us (X) Special Features Special Features All Special Features Cloud Infrastructure Week Cybersecurity Month Blackhat and DEF CON Sysadmin Month The Reg in Space Emerging Clean Energy Tech Week Spotlight on RSA Energy Efficient Datacenters Vendor Voice Vendor Voice Vendor Voice All Vendor Voice Amazon Web Services (AWS) Business Transformation Amazon Web Services (AWS) New Horizon in Cloud Computing DDN Google Cloud Data Transformation Hewlett Packard Enterprise: AI & ML solutions Hewlett Packard Enterprise: Edge-to-Cloud Platform Intel vPro VMware (X) Resources Resources Whitepapers Webinars & Events Newsletters [paasiaas] PaaS + IaaS 7 comment bubble on white UniSuper Google Cloud outage caused by an unfortunate series of events 7 comment bubble on white Duplication across geographies no defense against the 'one-of-a-kind' accidental deletion icon Richard Speed Thu 9 May 2024 // 11:00 UTC # Google's Cloud CEO Thomas Kurian has weighed in on the UniSuper fiasco and confirmed that UniSuper's Private Cloud subscription was accidentally deleted. In a joint statement with UniSuper CEO Peter Chun, Kurian admitted that an "inadvertent misconfiguration" during the provisioning of UniSuper's Private Cloud services resulted in the deletion of the subscription. In a cascade of catastrophe familiar to anyone using duplication, the deletion of the account resulted in deletion across other regions. [paasiaas] "UniSuper had duplication in two geographies as a protection against outages and loss. However, when the deletion of UniSuper's Private Cloud subscription occurred, it caused deletion across both of these geographies." [paasiaas] Fortunately, UniSuper had backups at another cloud provider. Otherwise, a bad situation could have been oh so much worse. As it is, it has only been since today that the funds' services have shown signs of life, and members have been able to log into their accounts. The organization is also further ahead in the restoration than initially planned, meaning that balances should be up to date. * Google Cloud blunder sinks Australian fund for a week * Techie's enthusiasm for decluttering fails to spark joy * Techie saved the day and was then criticized for the fix * Microsoft slammed for lax security that led to China's cyber-raid on Exchange Online The joint statement states, "This is an isolated, 'one-of-a-kind occurrence' that has never before occurred with any of Google Cloud's clients globally. This should not have happened. Google Cloud has identified the events that led to this disruption and taken measures to ensure this does not happen again." The Register contacted Google to learn more about this "one-of-a-kind-occurrence," but we were simply directed to the joint statement. In the meantime, UniSuper's woes remain a lesson for companies leaping cloudwards. Someone clicking the wrong button, a previously unknown bug, an unforeseen series of events, or a combination of all three could have dire consequences for a business. 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