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Sign in to your account Jump to bottom www.google.com - The page is blank when accessed #131916 Open webcompat-bot opened this issue Jan 8, 2024 * 7 comments Open www.google.com - The page is blank when accessed #131916 webcompat-bot opened this issue Jan 8, 2024 * 7 comments Assignees @denschub Labels browser-firefox-mobile diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/ loop) Milestone needsdiagnosis Comments @webcompat-bot Copy link webcompat-bot commented Jan 8, 2024 * edited URL: https://www.google.com/ Browser / Version: Firefox Mobile 121.0 Operating System: Android 13 Tested Another Browser: Yes Other Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: The page is blank. The page is blank the page is blank. View the screenshot Screenshot Browser Configuration * gfx.webrender.all: false * gfx.webrender.blob-images: true * gfx.webrender.enabled: false * buildID: 20231230165955 * channel: release * hasTouchScreen: true * mixed active content blocked: false * mixed passive content blocked: false * tracking content blocked: false View console log messages From webcompat.com with [?] The text was updated successfully, but these errors were encountered: 1 yllekz reacted with eyes emoji All reactions * 1 reaction @webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jan 8, 2024 @webcompat-bot webcompat-bot added this to the needstriage milestone Jan 8, 2024 @webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jan 8, 2024 @webcompat-bot webcompat-bot changed the title [DEL:In the moderation queue.:DEL] [INS:www.google.com - site is not usable:INS] Jan 9, 2024 @webcompat-bot webcompat-bot added priority-critical browser-focus-geckoview engine-gecko The browser uses the Gecko rendering engine and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jan 9, 2024 @sv-calin Copy link sv-calin commented Jan 9, 2024 * edited Thank you for reporting this issue, I was able to reproduce it. image image Tested on: * Browser / Version: Firefox Nightly 123.0a1-20240108213208 / Firefox Release 121.0.1-20231230165955 / Chrome 120.0.6099.43 * Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density) Notes: 1. Reproducible on both Firefox Release and Nightly 2. Disabling the ETP makes the cookie banner appear but accepting it doesn't result in the page showing, it is still blank 3. Not reproducible on Chrome Moving to Needsdiagnosis. [qa_02/2024] All reactions Sorry, something went wrong. @sv-calin sv-calin added browser-firefox-mobile priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/loop) and removed priority-critical browser-focus-geckoview labels Jan 9, 2024 @sv-calin sv-calin changed the title [DEL:www.google.com - site is not usable:DEL] [INS:www.google.com - The page is blank when accessed :INS] Jan 9, 2024 @sv-calin sv-calin modified the milestones: needstriage, needsdiagnosis Jan 9, 2024 This was referenced Jan 9, 2024 www.google.co.th - site is not usable #131917 Closed www.google.com - design is broken #131982 Closed www.google.com - see bug description #131981 Closed www.google.com - site is not usable #131980 Closed google.com - site is not usable #131979 Closed www.google.co.uk - see bug description #131978 Closed www.google.de - site is not usable #131975 Closed www.google.com - site is not usable #131968 Closed www.google.com - see bug description #131966 Closed www.google.com - site is not usable #131963 Closed www.google.com - site is not usable #131956 Closed 29 hidden items Load more... This was referenced Jan 9, 2024 google.com - see bug description #131987 Closed www.google.com - see bug description #131984 Closed @denschub Copy link Member denschub commented Jan 9, 2024 We're investigating. All reactions Sorry, something went wrong. @denschub denschub added the diagnosis-priority-p1 label Jan 9, 2024 @denschub denschub self-assigned this Jan 9, 2024 This was referenced Jan 9, 2024 www.google.com.br - site is not usable #131986 Closed www.google.co.uk - site is not usable #132033 Closed www.google.com - site is not usable #132032 Closed @denschub Copy link Member denschub commented Jan 9, 2024 This is entirely server-side UA sniffing going wrong. You get an empty HTML doc, only a doctype, with a Firefox Android UA. You can reproduce this with curl, $ curl -H "User-Agent: Mozilla/5.0 (Android 10; Mobile; rv:123.0) Gecko/123.0 Firefox/123.0" https://www.google.com % and it seems that this affects all UA strings with versions >= 65. <= 64 work. 2 libreom and lol768 reacted with confused emoji 1 NicolaiSoeborg reacted with eyes emoji All reactions * 2 reactions * 1 reaction Sorry, something went wrong. This was referenced Jan 9, 2024 google.de - design is broken #132036 Closed www.google.com - site is not usable #132035 Closed www.google.co.in - desktop site instead of mobile site #132034 Closed This was referenced Jan 9, 2024 www.google.fr - see bug description #132041 Closed www.google.de - site is not usable #132040 Closed www.google.com - site is not usable #132038 Closed @robertsdotpm This comment was marked as off-topic. Sign in to view @denschub Copy link Member denschub commented Jan 9, 2024 Since this has now been posted to HN, I'll be locking this thread. This bugtracker is a work place, not a discussion forum. All reactions Sorry, something went wrong. @webcompat webcompat locked and limited conversation to collaborators Jan 9, 2024 This was referenced Jan 9, 2024 www.google.com - site is not usable #132046 Closed www.google.si - site is not usable #132048 Closed www.google.com - site is not usable #132049 Closed @denschub Copy link Member denschub commented Jan 9, 2024 Cross-referencing the matching Bugzilla bug: https:// bugzilla.mozilla.org/show_bug.cgi?id=1873601 We have a patch ready to deploy in a dot-release if needed, but from what it currently looks like, this hopefully won't be needed. We'll share updates here and on Bugzilla when we have something to share. All reactions Sorry, something went wrong. This was referenced Jan 9, 2024 www.google.com - site is not usable #132063 Closed www.google.com - site is not usable #132059 Closed www.google.com - site is not usable #132055 Closed www.google.com - site is not usable #132053 Closed www.google.fr - desktop site instead of mobile site #132051 Closed @denschub denschub mentioned this issue Jan 9, 2024 www.google.com.hk - site is not usable #132069 Closed @denschub Copy link Member denschub commented Jan 9, 2024 Since my last message, Google has been rolling out a fix. We've observed the progress over the last hours, and it seems like this issue is fixed for the vast majority of users. I'll go ahead and close this bug as fixed. I'll also unlock this issue in case there's still a large group of people who still experience blank-page issues on Google Search that can be fixed with a UA spoof. Although, instead of commenting here, I strongly suggest filing a new bug for this, because that's more likely to get picked up by our triage process, as opposed to just sending me a notification that I might see eventually. All reactions Sorry, something went wrong. @webcompat webcompat unlocked this conversation Jan 9, 2024 Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment Assignees @denschub denschub Labels browser-firefox-mobile diagnosis-priority-p1 engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-pageload OKR Label - page does not load (blank page, error messages received, stuck in a loading state/ loop) Projects None yet Milestone needsdiagnosis Development No branches or pull requests 4 participants @denschub @robertsdotpm @webcompat-bot @sv-calin Footer (c) 2024 GitHub, Inc. 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