https://community.influxdata.com/t/getting-weird-results-from-gcp-europe-west1/30615

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Getting weird results from GCP europe-west1

InfluxDB 2
influxdb
Thijs July 8, 2023, 4:22pm 1

I'm using hosted InfluxDB on europe-west1. Now this weekend I'm see
weird behaviour in my dashboard, missing or incomplete data or data
that changes between refreshed... I see this behaviour on all
dashboards.

I saw this on the InfluxDB status page:

    Discontinuation of AWS ap-southeast-2 (Sydney) and GCP
    europe-west1 (Belgium)

Retention on all my buckets is: forever.

Could this be the cause? I hope I'm not losing my data... I did not get
emails from InfluxDB about this change. Can anyone elaborate on this?

3 Likes
PradoEagle July 9, 2023, 12:21am 3

Same issues here. I use https://
europe-west1-1.gcp.cloud2.influxdata.com/

I was getting missing data yesterday and now I get nothing today?

Jerry1333 July 9, 2023, 8:06am 4

I think GCP europe-west1 data is gone with the wind now lol

Metropolis July 9, 2023, 10:21am 5

Same issue here.

You cannot just shut down a service without informing your customer
via mail. What are solutions for us that do not involve data loss?

Jerry1333 July 9, 2023, 10:32am 6

As stated in InfluxDB Cloud regions | InfluxDB Cloud (TSM)
Documentation

    To continue service after June 30, 2023 , InfluxDB Cloud accounts
    in these regions must be migrated to different regions. For
    information about migrating to a different region, see Migrate to
    an account in a new region.

Metropolis July 9, 2023, 10:42am 7

Yes but we were never informed about this. We have a running use case
and are not in the habit of checking the documentation every week
just in case our service gets cancelled without prior warning.

InfluxData should also have seen that instances in these regions
still had read and write access and informed all affected customers.

This is highly unprofessional

mandelllee July 9, 2023, 2:36pm 8

I'm having the same problem. I never got an email informing me of
this. How do I recover my data?

Ping-Lin_Chang July 9, 2023, 5:45pm 9

Another victim here.

According to the support, the notification emails to the users were
sent on Feb 23, Apr 6 and May 15th. However, we did not receive those
at all.

The support also mentioned that restoring data from Belgium now is
impossible as the region has been discontinued.

I would say the service quality is a bit dodgy... We are considering
other alternative solutions now.

Enlighten July 9, 2023, 10:26pm 10

Wow. We were considering InfluxDB and the cloud offering for a future
workload. That's off the table now.

Hope you guys don't suffer from any data loss.

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