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Computer Science > Computation and Language

arXiv:2305.09800 (cs)
[Submitted on 16 May 2023]

Title:Mirages: On Anthropomorphism in Dialogue Systems

Authors:Gavin Abercrombie, Amanda Cercas Curry, Tanvi Dinkar, Zeerak
Talat
Download a PDF of the paper titled Mirages: On Anthropomorphism in
Dialogue Systems, by Gavin Abercrombie and 3 other authors
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    Abstract: Automated dialogue or conversational systems are
    anthropomorphised by developers and personified by users. While a
    degree of anthropomorphism is inevitable, conscious and
    unconscious design choices can guide users to personify them to
    varying degrees. Encouraging users to relate to automated systems
    as if they were human can lead to transparency and trust issues,
    and high risk scenarios caused by over-reliance on their outputs.
    As a result, natural language processing researchers have begun
    to investigate factors that induce personification and develop
    resources to mitigate such effects. However, these efforts are
    fragmented, and many aspects of anthropomorphism have yet to be
    considered. In this paper, we discuss the linguistic factors that
    contribute to the anthropomorphism of dialogue systems and the
    harms that can arise, arguing that it can reinforce stereotypes
    of gender roles and notions of acceptable language. We recommend
    that future efforts towards developing dialogue systems take
    particular care in their design, development, release, and
    description; and attend to the many linguistic cues that can
    elicit personification by users.

Subjects: Computation and Language (cs.CL)
Cite as:  arXiv:2305.09800 [cs.CL]
          (or arXiv:2305.09800v1 [cs.CL] for this version)
          https://doi.org/10.48550/arXiv.2305.09800
          Focus to learn more
          arXiv-issued DOI via DataCite

Submission history

From: Gavin Abercrombie [view email]
[v1] Tue, 16 May 2023 20:50:46 UTC (7,162 KB)
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