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Become a Redditor and join one of thousands of communities. x 49 50 51 general awsAWS Account Owner Died (self.aws) submitted 8 hours ago by LaconicDragon Hello -- I'm on the board of a nonprofit and the founder (who owned the AWS account hosting our webpage) passed away suddenly. We want to move our hosting/domain, but do not have his AWS password/ credentials. Does anyone know of a way to transfer or unlock the account? We believe he set up a credit card or prepaid for some number of years, so it's still active currently, but we're not sure for how long. * 21 comments * share * save * hide * report all 21 comments sorted by: best topnewcontroversialoldrandomq&alive (beta) [ ] Want to add to the discussion? Post a comment! Create an account [-]AWSSupportAWS employee 152 points153 points154 points 7 hours ago (13 children) We are so very sorry for your situation. Since you don't have access to the account, please fill out this form to get in direct contact with our Support team: http://go.aws/account-support. They will have the tools to take care of you. - Dino C. * permalink * embed * save * report * give award * reply [-]stackoverflow7 53 points54 points55 points 6 hours ago (10 children) So this is an official AWS reddit? I thought it was created by fans or a general user. Glad to see AWS support active on Reddit * permalink * embed * save * parent * report * give award * reply [-]Doormatty 74 points75 points76 points 6 hours ago (1 child) The subreddit isn't "official" - but people from AWS do read it. * permalink * embed * save * parent * report * give award * reply [-]enjoytheshow 35 points36 points37 points 2 hours ago (0 children) Some of us come here to also learn about our own services :) * permalink * embed * save * parent * report * give award * reply [-]_abhayshah 13 points14 points15 points 2 hours ago (0 children) AWS Support participates in /r/AWS as a user. It's not a substitute for other support channels. * permalink * embed * save * parent * report * give award * reply [+]PopehatXI comment score below threshold-27 points-26 points-25 points 4 hours ago (5 children) I'd still recommend trying to find this link yourself rather than clicking this one directly just in case * permalink * embed * save * parent * report * give award * reply [-]eliquy 2 points3 points4 points 2 hours ago (0 children) You're right in general, but in this case it's safe to trust but verify. * permalink * embed * save * parent * report * give award * reply [-]offensive_james 11 points12 points13 points 3 hours ago (3 children) Yeah, anyone could register a domain on the AWS tld and use it to trick people into handing over their creds. Genius mate. You're a credit to humanity. * permalink * embed * save * parent * report * give award * reply [-]TheFatDemon 12 points13 points14 points 1 hour ago (1 child) With Reddit supporting Markdown, it wouldn't be unreasonable to think that one could accidentally click on a link thinking it leads somewhere else. https://hello.aws/ * permalink * embed * save * parent * report * give award * reply [+]PopehatXI 0 points1 point2 points 1 hour ago (0 children) That's awesome * permalink * embed * save * parent * report * give award * reply [-]its_that_dude_ 1 point2 points3 points 58 minutes ago (0 children) Link Text in the comment doesn't have to match the link it actually goes to smarty pants * permalink * embed * save * parent * report * give award * reply [-]greyenlightenment 0 points1 point2 points 21 minutes ago (0 children) now time for Reddit verified accounts ,too * permalink * embed * save * parent * report * give award * reply [-]linuxphoney 1 point2 points3 points 2 hours ago (0 children) This will work, by the way. I just went through this recently when our account owner left the company. Easy process, actually. * permalink * embed * save * parent * report * give award * reply [-]utpalnadiger 0 points1 point2 points 1 hour ago (0 children) Genuinely heartening to see AWS step up and offer support for this * permalink * embed * save * parent * report * give award * reply [-]srandrews 45 points46 points47 points 8 hours ago (0 children) You have no choice but to start with aws support. They are going to be methodical as aws provides a lot of support to avoid this scenario. * permalink * embed * save * report * give award * reply [-]anderiv 14 points15 points16 points 8 hours ago (0 children) Do you know what email address they used to set up the account? If it's an email on your nonprofit's domain (as opposed to a personal account), you can gain access to that email account and then go through the "forgot password" song and dance to regain access. * permalink * embed * save * report * give award * reply [-]squidwurrd 6 points7 points8 points 6 hours ago (0 children) Aws support can recover the account. You just need to prove to them your story. What exactly that means isn't public and for good reason. They don't want social engineers to know the right things to say to get into an account that isn't theirs. * permalink * embed * save * report * give award * reply [-]theboyr 2 points3 points4 points 4 hours ago (0 children) What AWS support said with the form is the first step. 1) was the account in your organizations name? 2)Do you have or can you get access to this person's email? If answer is no to both, be prepared for a process to verify ownership through Support and AwS legal. I've seen it take up to 90 days. I'm ex-aws and work at a msp now dealing with aws. Seen this many times. * permalink * embed * save * report * give award * reply [-]Jai_Cee 1 point2 points3 points 4 hours ago (0 children) Get in touch with AWS. In the past when we lost access to a root account due to someone leaving and loosing their 2FA we had to go through a verification process which included getting a notarised letter from a company director. They were fairly reasonable and easy hoops to jump through. If you have access to their email it might be an easier process. * permalink * embed * save * report * give award * reply [-]Vok250 -3 points-2 points-1 points 2 hours ago (0 children) Where are your root credentials? Those control everything and should never be logged into by a single user to do work. They should have been locked away in a safe as protected company property. * permalink * embed * save * report * give award * reply [+]p33k4y comment score below threshold-6 points-5 points-4 points 7 hours ago* (1 child) Hmm, just thinking out loud here. In AWS there are "Personal" accounts and "Company" accounts. So there are a couple of possibilities: 1. He had created a "Company Account" specifically for your nonprofit (under your nonprofit's name), or 2. He used his own existing "Personal Account" or "Company Account" to host your website In scenario #1, you could potentially work with AWS support to gain access to the account. They'll ask you to provide (extensive) documentation about your nonprofit, its officers, etc. This is the best case scenario. In scenario #2 you'll likely need to work it out with the founder's estate. There could be many resources in the account not related to your nonprofit, so it can't be just "transferred over" and can get very complicated. Given your description, scenario #2 is more likely -- so maybe also contact the estate when appropriate. * permalink * embed * save * report * give award * reply * about * blog * about * advertising * careers * help * site rules * Reddit help center * reddiquette * mod guidelines * contact us * apps & tools * Reddit for iPhone * Reddit for Android * mobile website * <3 * reddit premium * reddit coins Use of this site constitutes acceptance of our User Agreement and Privacy Policy. (c) 2023 reddit inc. All rights reserved. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. [pixel] p Rendered by PID 28 on reddit-service-r2-loggedout-744c95d58b-2clwr at 2023-05-03 23:02:08.235322+00:00 running 0ac2c3a country code: US.