https://status.mycloud.com/os4 My Cloud Home Status * Select Service * My Cloud Home and My Cloud OS 5 Services Status * Support Support * Cloud * Local Access Incidents History Contact Support Maintenance Incident Outage * Service Outage 07 Apr 2023 Local Access Available Product Owners of My Cloud Home, My Cloud Home Duo, and SanDisk ibi, We are currently experiencing a service interruption that is preventing files access and use of the applications provided for your product, including the mobile, desktop, and web apps. During this service interruption, you may now access files stored locally on your device using a feature called Local Access. The Local Access feature allows you to directly access your personal files from a Windows or MacOS computer that is connected to the same network as your device. To enable Local Access, use your favorite browser and connect to your device's Dashboard. Then enable the Local Access feature and create a new Local Access account. For more detailed instructions and walk-thru video, visit this knowledge base article. For the My Cloud OS5 (My Cloud PR series and EX series) products, local access is already enabled and functional. We continue to make every effort to restore all services as quickly as possible and will provide updates as we have them. We apologize for any inconvenience and appreciate the patience of our user community as we continue our urgent efforts to restore all services. * Service Outage 03 Apr 2023 Outage We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. * Service Outage 02 Apr 2023 Outage Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger. We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3. * Server Issues 25 Jan 2022 Resolved We are seeing issues with the proxy service in several regions. Service quality is currently degraded. We are investigating and working towards restoring full service. 2022-01-25 00:00:20-05:00: Proxy service quality is returning to normal. Our investigations continue and we are closely monitoring the health of the cluster. 2022-01-26 10:48:38-05:00: Proxy service quality has returned to normal. Symptoms are resolved and remediation work is complete. We are actively monitoring service health. Our focus is now shifting to researching contributing causes, which we will roll into our continuous service improvement efforts. * My Cloud Home or ibi device connection issues 01 Oct 2021 Resolved We experienced an issue with our service that brought your My Cloud Home or ibi device offline. We understand that your data is important to you, and the content on your device is not at risk from this outage. The issue has been addressed with an update that is now available. The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once. * User login issue 24 Sep 2021 Resolved We are experiencing authorization issues. Issue is now resolved. * Intermittent password resets 20 Apr 2021 Resolved We are experiencing intermittent issues with password resets. Issue is now resolved. * User login issue 20 Apr 2021 Resolved We are experiencing authorization issues. Issue is now resolved. * Intermittent access issue 9 Mar 2021 Resolved Some users may see the error message "Something went wrong please check that you have an active internet connection and try again. We are currently investigating the issue. Users should be able to login when they try again. Issue is now resolved. * My Cloud Services Planned Maintenance 17 Nov 2020 Maintenance My Cloud services will be undergoing maintenance between 8am-2pm PST Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices An update will be posted once this is completed * My Cloud Services Planned Maintenance 20 Aug 2020 Maintenance My Cloud services will be undergoing maintenance between 8am-12pm PST Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices An update will be posted once this is completed * Intermittent access issue 21 Apr 2020 Resolved Customers in China may experience intermittent access issues. Issue is now resolved. * Intermittent access issue 02 Aug 2019 Resolved Customers in China may experience intermittent access issues. Issue is now resolved and team is looking to identify the root cause. * Cloud service issue 28 Nov 2018 Resolved We are seeing issue with logging into My Cloud Home product line Issue is now resolved and team is looking to identify the root cause * Enabling Google Drive fails on Social and Cloud Import App for some accounts 18 Oct 2018 Resolved Enabling Google drive on Social and Cloud Import app is experiencing issues on certain Google accounts My Cloud team has identified the root cause and is working on it * Server Issues 10 oct 2018 Resolved We are seeing issues with proxy server in EU and APAC region Issue is now resolved and team is looking to identify the root cause * Server Maintenance 29 Aug 2018 Maintenance Regular maintenance for servers with no service disruption between 11am to 1pm PST Systems should be all back up with no service disruption * Intermittent Connectivity issues with Cloud Services 17 Apr 2018 Resolved Intermittent connectivity issues with cloud services between 11:20 AM PST to 12:00 PM PST Issue is now resolved and team is looking to identify the root cause * Intermittent Connectivity issues with Cloud Services 16 Apr 2018 Resolved Intermittent connectivity issues with cloud services between 12:30 PM PST to 1:30 PM PST Issue is now resolved and team is looking to identify the root cause * Connectivity issues with IFTTT 23 Feb 2018 Resolved All the IFTTT applets published for My Cloud Home are currently facing issues Root cause identified and the issue is now resolved * Content Import fails with Facebook provider 16 Feb 2018 Resolved We have fixed the issues, completed tests and created the app with new rules & policies for retrieving photos and videos as needed for Facebook We have submitted required information and requested expedited certification process Social and Cloud import app got approved by Facebook and the service is back online now * Cloud service connectivity issues 1 Feb 2018 Resolved Intermittent connectivity issues with cloud services between 3:15 PM PST to 6:55 PM PST Issue is now resolved and team is looking to identify the root cause Root cause has been identified and fixed * Connectivity Issues for Alexa and IFTTT Services 8 Jan 2018 Resolved Authentication provider CDN had issues Root cause identified and the issue is now resolved * Intermittent AWS Connectivity Issues in Oregon region 18 Oct 2017 Resolved No Service or Customer Disruption expected for My Cloud Home services. 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