https://www.theverge.com/2023/2/24/23613737/dish-outage-internal-system-issue-boost-mobile-genesis Skip to main content The Verge logo.The Verge homepage * The Verge homepageThe Verge logo./ * Tech/ * Reviews/ * Science/ * Entertainment/ * MoreMenu The Verge logo. Menu * Mobile/ * Tech/ * Entertainment Dish Network's internal systems are so broken some employees haven't worked in over a day Dish Network's internal systems are so broken some employees haven't worked in over a day / The company is blaming an 'internal system issue' for the problems. By Mitchell Clark Feb 24, 2023, 8:23 PM UTC| Share this story * * * If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement. Illustration of the Dish wordmark on a black and red background. Illustration by Alex Castro / The Verge Since Thursday morning, Dish Network has been experiencing a major outage that's taken down the company's main websites, apps, and customer support systems, and employees tell The Verge it's not clear what's going on inside the company. The company's Dish.com website is completely blank save for a notice apologizing for "any disruptions you may be having" while promising that "teams are working hard to restore systems as soon as possible." The Boost Mobile and Boost Infinite sites display a similar message. When we called each brand's customer support lines, there were no humans on the other end -- each call automatically hung up after delivering a recorded message about the outage. Screenshot of Dish's website with the text: "We apologize for any disruptions you may be having. We are experiencing an internal system issue and our teams are working hard to restore systems as soon as possible. Thank you for your patience."Screenshot of Dish's website with the text: "We apologize for any disruptions you may be having. We are experiencing an internal system issue and our teams are working hard to restore systems as soon as possible. Thank you for your patience." Dish's website is currently just a shell. In an ironic twist, the outage started around the time that Dish was set to release its earnings for Q4 and fiscal year 2022. CEO Erik Carlson addressed it during the company's earnings call, saying the company was experiencing an "internal outage that's continuing to affect our internal servers and IT telephony." While Carlson claimed that Dish, Sling, and the company's wireless networks were operating normally, he admitted that "internal communications, customer care functions, Internet sites" were knocked out. [yH5BAEAAAA][Screenshot] Internally, frontline employees have been kept in the dark about what's going on. Two sources tell The Verge that they are being told to stand by for information from their leadership teams, which haven't yet been forthcoming. They say it hasn't even been made clear whether they'll be paid. Employees have also been told that they won't be able to connect to their VPN, keeping remote workers from logging in to work. [yH5BAEAAAA][dish_outag] A regional installer contracted with the company also showed The Verge a message that appeared to be from Dish saying that all of its systems were down. Continuing the theme of murky communications, other messages shared by the employee said that "many systems" were down but that some technicians were able to do at least part of their jobs. However, they also noted that receivers would have to be activated when the systems came back online. Despite Carlson's comments that Dish's services should be working normally, Downdetector shows an increase in reports of issues using Dish Network's services, which include satellite TV and Boost Mobile's wireless network. Customers are reporting on social media that they're unable to activate new equipment or SIM cards received from the company, and alleged technicians say they can't complete installs and upgrades for customers. Customers have also said that the outage is preventing them from paying their bills. Dish's site doesn't address this issue, but Boost Mobile's says that if your account is affected "your service will not end due to non-payment." Dish's customer service Twitter account is also telling customers they won't lose service if they can't make a payment during this time. For those whose accounts aren't affected, the company says they can "pay your bill by dialing 611, using the App or by visiting a store." Some of the company's sites, like dishwireless.com and launch.5gmobilegenesis.com, are currently completely down and don't even display an error message. (The Project Genesis rewards app is also showing a variety of error messages.) Those sites are the landing pages for Dish's efforts to build out a nationwide 5G network, which it's legally mandated to do following the T-Mobile / Sprint merger. The company has to cover 70 percent of the US population by June 14th. Dish claimed it was on track to do so in yesterday's earnings call. The Desk reports that the outage doesn't seem to be the result of a cyberattack, citing "a person familiar with the issue," though Dish likely hasn't concluded its investigation yet. The company didn't respond to The Verge's requests for comment or repeated requests by Light Reading -- but it's unclear if the representatives we contacted have access to their email. Most Popular 1. 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