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Estonia saved its citizens 820 years by moving public services online

  * Karl

Karl

Nov 30, 2022 * 1 min read
Estonia saved its citizens 820 years by moving public services online

Estonia is a small country with a population of only 1.3 million. In
2005, it became the first country in the world to allow its citizens
to vote online in elections, and today 46.9% of those eligible opt to
vote online. Almost everything in Estonia can now be done online -
from filing taxes to signing contracts to ordering prescriptions.
Only those that marry or want to get a divorce have to physically
visit an office.

The Estonian government estimates that going digital has saved the
state and its citizens, 820 years in time and resources, and the
country routinely places first in internet freedom, online services,
digital public services, and cybersecurity.

Estonia's digital transformation is a model for other countries
looking to improve the efficiency of their government services. By
making it easier for citizens to access government services online,
Estonia has saved millions of hours of time and millions of euros in
financial and human resources.

What can states do to make it easier for citizens to access
government services online?

- adopting Estonia's digital ID and e-residency program;

- creating a single digital platform for all government services; (
just not like this)

- developing a nationwide broadband network;

- making all government data open and accessible to citizens.

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