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[man-g1e168736f_1920-1024x576]

How to Really Know Another Person

So often, we think we know what other people are thinking. But
researchers have found that our attempts at reading other people go
wrong more often than we realize. This week, we talk with
psychologist Tessa West about what we can all do to read people more
accurately.

Additional Resources

Book: 

Jerks at Work: Toxic Coworkers and What to Do About Them, by Tessa
West, 2022. 

Research:

Status Acuity: The Ability to Accurately Perceive Status Hierarchies
Reduces Status Conflict and Benefits Group Performance, by Siyu Yu,
Gavin J. Kilduff, and Tessa West, Journal of Applied Psychology,
2022.

Perspective Mistaking: Accurately Understanding the Mind of Another
Requires Getting Perspective, Not Taking Perspective, by Tal Eyal,
Mary Steffel, and Nicholas Epley, Journal of Personality and Social
Psychology, 2018.

Asked For vs. Unasked For Feedback: An Experimental Study, by Tessa
V. West e. al., presented at the Performance Management Insight Lab,
2017.

Collective Intelligence and Group Performance, by Anita Williams
Woolley, Ishani Aggarwal, and Thomas W. Malone, Current Directions in
Psychological Science, 2015.

Anxiety Perseverance in Intergroup Interaction: When Incidental
Explanations Backfire, by Tessa V. West, Adam R. Pearson, and Chadly
Stern, Journal of Personality and Social Psychology, 2014.

Brittle Smiles: Positive Biases Toward Stigmatized and Outgroup
Targets, by Wendy Berry Mendes and Katrina Koslov, Journal of
Experimental Psychology: General, 2013.

Aversive Racism and Medical Interactions with Black Patients: A Field
Study, by Louis A. Penner et al., Journal of Experimental Social
Psychology, 2011.

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