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Log in or sign up in seconds.| * English [ ][] [ ]limit my search to r/fidelityinvestments use the following search parameters to narrow your results: subreddit:subreddit find submissions in "subreddit" author:username find submissions by "username" site:example.com find submissions from "example.com" url:text search for "text" in url selftext:text search for "text" in self post contents self:yes (or self:no) include (or exclude) self posts nsfw:yes (or nsfw:no) include (or exclude) results marked as NSFW e.g. subreddit:aww site:imgur.com dog see the search faq for details. advanced search: by author, subreddit... this post was submitted on 01 Jul 2022 215 points (96% upvoted) shortlink: [https://redd.it/vp52] [ ][ ] [ ]remember mereset password login Submit a new link Submit a new text post Get an ad-free experience with special benefits, and directly support Reddit. get reddit premium fidelityinvestments joinleave39,386 readers 197 users here now Welcome to the Fidelity Investments community! Our community is your official source on Reddit for basic customer care and help with getting answers to questions about investing with Fidelity - with a focus on education. We can help with posts related to understanding investing concepts and how investing works at Fidelity, how to best utilize our tools and services, and general service questions. a community for 1 year MODERATORS * message the mods * Moderator list hidden. Learn More discussions in r/fidelityinvestments <> X 24 * 6 comments Security alerts for notifications for external ACATS transfer? 217 * 118 comments Lost around 150k worth of stock from my fidelity brokerage account to an online scam (ACATS Transfer) * 5 comments Unable to transfer money to Fidelity Accounts 3 * 4 comments ROBO-INVESTING 0 * 1 comment Why are Fidelity's wealth management fees so much higher than Vanguard's? Vanguard is quoting 30 basis points while Fidelity advertises a range of between 50 and 150 basis points. When I asked my Fidelity advisor, he said probably around 75 bps. 2 * 7 comments Selling an OTC with no bid/ask 1 What happened to Dan Nathan? 2 * 3 comments Looking to transfer to Fidelity 6 * 2 comments Suggestion - Show Acct Lockdown Status 6 wedged baskets in the new Solo FidFolio: be wary if you use/edit with more than 25 symbols Welcome to Reddit, the front page of the internet. Become a Redditor and join one of thousands of communities. x 214 215 216 Lost around 150k worth of stock from my fidelity brokerage account to an online scam (ACATS Transfer)Official Response ( self.fidelityinvestments) submitted 1 day ago by IcyHorse9605 Dear All, My husband has a fidelity brokerage account and last month all his shares were transferred out of his account. Upon calling the customer care, we were told that his stocks were transferred by him to an account with eTrade. We communicated that we don't have any e-trade account and the transfer was not initiated by us. We were shocked that no notification/intimation was sent to us before completing the transfer and no authorization was required!! It looks like a fake account was created in his name with eTrade which initiated an account transfer. He did not receive any request/ emails/text from Fidelity that the stocks are being moved. The etrade account has been frozen but the stocks are already sold and proceeds are transferred to another account. We have been following up with Fidelity customer care but its been more than a month and there has been no updates except that it is under investigation and they are waiting on e-trade to respond. Posting in this community to understand our options and how to proceed to recover the amount. * 118 comments * share * save * hide * report all 118 comments sorted by: best topnewcontroversialoldrandomq&alive (beta) [ ] Want to add to the discussion? Post a comment! Create an account [-]FidelityPhilSr. Community Care Representative [M] [score hidden] 4 hours ago stickied comment (0 children) Hi u/IcyHorse9605, thanks for reaching out to us here on Reddit, and we're very sorry to hear about this experience. We'd like to follow up with you, and have sent you a ModMail. Please connect with us there so that we can look into the situation. * permalink * embed * save * report * give award * reply [-]McKnuckle_Brewery 237 points238 points239 points 1 day ago [5izbv4fn0m]2[Starry_48] (45 children) There is a Lockdown feature in Fidelity that prevents unauthorized transfers. A bit late for that now unfortunately. What you experienced is a gap in their process that I've brought up here before. The source brokerage does not take the simple step of contacting its customer prior to acknowledging the ACAT request from the destination broker. Just taking a step to email and text the customer might prevent this type of fraud in most cases. I'd urge our friends who moderate the forum to put that on the To-Do list. * permalink * embed * save * report * give award * reply [-]viking2fi 52 points53 points54 points 1 day ago (1 child) Thanks for the tip. Took all of 5 seconds to do. Just chat bot lockdown and it came up, or go to the security center. * permalink * embed * save * parent * report * give award * reply [-]mclovin420 6 points7 points8 points 23 hours ago (0 children) Thanks! Super easy and a no brainer to do * permalink * embed * save * parent * report * give award * reply [-]IcyHorse9605[S] 27 points28 points29 points 1 day ago* (1 child) I agree. There was no authorization requested or any notification sent to use before the account was transferred. Got to know about the lockdown feature post this happened. Too late! * permalink * embed * save * parent * report * give award * reply [-]clever_mongoose05 11 points12 points13 points 22 hours ago (0 children) if the process was started at etrade you would never know * permalink * embed * save * parent * report * give award * reply [-]KINetics112 15 points16 points17 points 1 day ago (2 children) Thanks for the tip. I just enabled lockdown on my accounts. * permalink * embed * save * parent * report * give award * reply [-]Traveler_Yahudah 1 point2 points3 points 10 hours ago (0 children) I enabled also, and trying to add more security stuff in the future, to keep my life savings safe. * permalink * embed * save * parent * report * give award * reply [-]BartholomewPimpson 17 points18 points19 points 1 day ago (0 children) Thank you for the tip, although I've never had a problem with my fidelity account in the 3+ years I've been using it, I was unaware of this feature and you can't be too safe * permalink * embed * save * parent * report * give award * reply [-]production-values 38 points39 points40 points 1 day ago (1 child) u/fidelityinvestments, please get it together. * permalink * embed * save * parent * report * give award * reply [-]magneticB -2 points-1 points0 points 6 hours ago (0 children) If this happened to me my lawyer would be getting a lot of extra business. Fidelity really need to start taking security more seriously. * permalink * embed * save * parent * report * give award * reply [-]bloodbanker79 9 points10 points11 points 22 hours ago (0 children) Just turned on Lockdown. Had all the other features enabled. Thanks!! * permalink * embed * save * parent * report * give award * reply [-]drchaz 4 points5 points6 points 1 day ago (5 children) So, if I enable this, my automatic payments from my other credit cards would also become disabled, right? I'd need to figure out if that can be done with billpay? What about my Fidelity Rewards Card autopay? Can anyone with lockdown enabled confirm how that works for automatic payments? It sounds like it only allows it via billpay? * permalink * embed * save * parent * report * give award * reply [-]ruckycharms 6 points7 points8 points 17 hours ago* (0 children) Transactions protected Outbound money transfers. Transfers between Fidelity accounts. Transfer of Shares and Assets to another institution. Individual Withdrawals. Transactions not affected Deposits or Transfers into your Fidelity accounts. Checkwriting and Direct Debit. Debit card/ATM transactions. Trading. Scheduled Required Minimum Distribution (RMD) or Personal Withdrawal Scheduled Plan. BillPay. * permalink * embed * save * parent * report * give award * reply [-]imthebear11 2 points3 points4 points 21 hours ago* (2 children) I'd love to know this too, but I'm gonna set up 2FA on my account now anyways E: I already have 2FA for text and they don't use Authy/Google Authenticator and use some other app that doesn't have back up codes, so that's not a good sign... * permalink * embed * save * parent * report * give award * reply [-]SimpyMcPleb 1 point2 points3 points 17 hours ago (1 child) it sounds like 2FA don't help. the problem is Fid said yes to the request presumably because the fraudulent account has the same name * permalink * embed * save * parent * report * give award * reply [-]imthebear11 0 points1 point2 points 17 hours ago (0 children) They would need an account number so they got that somehow * permalink * embed * save * parent * report * give award * reply [-]anthony_11 0 points1 point2 points 13 hours ago (0 children) This is about stocks/bonds/equities, not a credit card / bank account. * permalink * embed * save * parent * report * give award * reply [-]Leonidus82 2 points3 points4 points 1 day ago (0 children) Sweet just did it thank you * permalink * embed * save * parent * report * give award * reply [-]unknown_wtc 3 points4 points5 points 1 day ago (0 children) Thanks for the tip. Done. * permalink * embed * save * parent * report * give award * reply [-]troutsoupFidelity 4 points5 points6 points 1 day ago (3 children) can the lockdown settings be changed in the app or is it web page only? * permalink * embed * save * parent * report * give award * reply [-]McKnuckle_Brewery 3 points4 points5 points 23 hours ago (2 children) Both * permalink * embed * save * parent * report * give award * reply [-]troutsoupFidelity 1 point2 points3 points 21 hours ago (1 child) i went to the virtual assistant and asked where it was and got a link to the web page. is that it or is there a more convenient place to find it? * permalink * embed * save * parent * report * give award * reply [-]8thSt 2 points3 points4 points 8 hours ago (0 children) That's it * permalink * embed * save * parent * report * give award * reply [-]NotFallacyBuffet 2 points3 points4 points 9 hours ago (0 children) Thank you. Had no idea of this vulnerability. I had assumed that 2-factor protected me. Took no time at all. Lockdown Status: On. * permalink * embed * save * parent * report * give award * reply [-]Traveler_Yahudah 2 points3 points4 points 10 hours ago (0 children) Thanks for letting us know this. You are truly a good person. May The Most High Creator bless you. We have our life savings on Fidelity and need to be protected at all costs. Thank you again so much. Blessings! * permalink * embed * save * parent * report * give award * reply [-]CuriousInquisitiveBuy and Hold 13 points14 points15 points 1 day ago (12 children) Quicklink for everyone else https://digital.fidelity.com/ftgw/digital/security/lockdown/info? ccsource=VA * permalink * embed * save * parent * report * give award * reply [-]goofytigre 41 points42 points43 points 1 day ago (11 children) Pro Tip: Never trust a link posted in an anonymous comment, especially in a financial sub. Please just take an extra minute to do a search on Fidelity's site and find the lock down function yourself. A little bit of precaution just might keep you from getting scammed. * permalink * embed * save * parent * report * give award * reply [-]Traveler_Yahudah 1 point2 points3 points 10 hours ago (0 children) You are another security alert lookout. Thanks for this point forward I will only go to the site and search. You are helping to make my accounts safer online, you are appreciated. May The Most High Creator bless you. * permalink * embed * save * parent * report * give award * reply [+]CuriousInquisitiveBuy and Hold comment score below threshold-9 points-8 points-7 points 1 day ago (9 children) Pro Tip: understand how domain names work. it's a legitimate Fidelity URL * permalink * embed * save * parent * report * give award * reply [-]goofytigre 23 points24 points25 points 1 day ago (6 children) My comment was not meant to accuse you of anything or say you don't know how domains work. Some people still get scammed by clicking links that look legitimate but end up taking them to a scammer site. * permalink * embed * save * parent * report * give award * reply continue this thread [-]Edgar_Brown 6 points7 points8 points 21 hours ago[Illuminati] (1 child) http://digital.fidelity.com/about_links * permalink * embed * save * parent * report * give award * reply continue this thread [-]anonthedude 1 point2 points3 points 19 hours ago (2 children) Do you know if Lockdown affects backdoor roth in any way? * permalink * embed * save * parent * report * give award * reply [-]McKnuckle_Brewery 2 points3 points4 points 12 hours ago (1 child) You need to disable it in order to perform internal transfers, so the conversion part (transfer shares from trad IRA) would be blocked. It's important to note that Lockdown can be toggled on and off easily. I do it frequently. It's not a deterrent to managing your accounts. * permalink * embed * save * parent * report * give award * reply [-]Traveler_Yahudah 2 points3 points4 points 10 hours ago (0 children) To save my life's savings, I can take 3 minutes to toggle and be safer than crying because I lost everything and can't get help. * permalink * embed * save * parent * report * give award * reply [-]8thSt 1 point2 points3 points 8 hours ago (1 child) Great feature. Thanks for info. Biggest problem I see is that it also blocks transfers between fidelity accounts, which is pretty dumb IMO. As long as the funds stay within my accounts I should be able to transfer (for example) between my checking and broker account but restrict outbound transfers. * permalink * embed * save * parent * report * give award * reply [-]McKnuckle_Brewery 1 point2 points3 points 5 hours ago (0 children) Yes it's a little annoying to have to toggle it off and back on just to move money from one core position to another. But in the grand scheme of things, still worthwhile. I keep all of my accounts locked down except for my HSA and my cash management account, which I don't hold any money in and only use as a pass-through for Visa rewards. * permalink * embed * save * parent * report * give award * reply [-]Slickstickler 1 point2 points3 points 1 day ago (1 child) I don't recall any other firms alerting for TOA processes though. When I did my TOA ACAT from robinhood to fidelity. No email or texts. Do other firms have a better practice? * permalink * embed * save * parent * report * give award * reply [-]McKnuckle_Brewery 2 points3 points4 points 23 hours ago (0 children) Agreed - it's an industry failure. I moved from TD to Fidelity and same thing happened (or rather didn't). * permalink * embed * save * parent * report * give award * reply [-]DrCrammer 15 points16 points17 points 20 hours ago (0 children) u/IcyHorse9605 i've become a victim to it today. In my case i caught it while ACATS transfer was in progress. I alerted fidelity and they said they will initiate a recall on the transaction. Called E-Trade and they said they see an account but no money in it yet. I requested them to place a block on outward transaction. May i know how long has it been for you? What all you had to do? Below are the things i did. 1. alerted fidelity 2. changed my fidelity pwds, enrolled in VIP access and voice tech. 3. fidelity is attempting to recall the transaction. 4. put hold on outgoing transfers from any of my accounts. 5. spoke to etrade to alert on their side and request to close my account if in case it gets used for any fraud or terror activities. They said name, dob, ssn, address are same. Phone and email were different. They said they didn't see any money in it yet. Also, they said they would block any outward transactions from that account. Not sure if he did it really as i don't have a written proof. 6. changed gmail, bank passwords. 7. will try to change passwords of all the social media and commerce accounts where they might have either finance info or social info with them. 8. filed report with FTC / identityTheft 9. placed initial fraud alert on three credit bureaus. 10. logged online police report in my county. * permalink * embed * save * report * give award * reply [-]Gary5Host9 24 points25 points26 points 1 day ago (0 children) For anyone looking for Fidelity's Lockdown mode: https://digital.fidelity.com/ftgw/digital/security/lockdown * permalink * embed * save * report * give award * reply [-]Spiritual-Accident45 7 points8 points9 points 1 day ago (2 children) In addition to the lockdown, make sure Security text alerts are also ON. You get instant txt alerts for any transfer, deposit, withdrawal, or notifications. * permalink * embed * save * report * give award * reply [-]PoetAffectionate6210 4 points5 points6 points 19 hours ago (1 child) no, there are no notifications for external ACATS transfer. this was confirmed by mod in post a couple weeks back. * permalink * embed * save * parent * report * give award * reply [-]8thSt 3 points4 points5 points 8 hours ago (0 children) Sounds like u/fidelityinvestments needs to fix this * permalink * embed * save * parent * report * give award * reply [-]Apt_ferret 16 points17 points18 points 1 day ago* (1 child) I suspect you will be made whole if you found this fairly soon. I understand fairly soon is ambiguous. Also expect this to take significant time for E-trade to actually return your assets. I hope I am not holding a false hope. E-trade did not get adequate identification at this end. While you would think this would be Fidelity's fault, they are not allowed to interfere with the ACATS transfer I think. The rules need changing. How do they get the account number? Dumpster diving would be one possibility, but I am wondering if credit bureaus get that. Did you maybe put that on a loan application? I am really speculating in that area. Credit bureaus say they don't put the whole account number on credit reports, but I expect they hold them internally. The lender that asked for the account number would hold that number. So there seems to be various places that could be compromized. Other discussion: https://www.reddit.com/r/Fidelity/comments/piw0sk/ acat_transfers_scam/ FINRA should change their rules. https://www.finra.org/rules-guidance /key-topics/customer-account-transfers https://financialadvisoriq.com/c/3611564/462584/ beware_acat_fraud_finra_exec mentions FINRA rules, but does not indicate a solution. * permalink * embed * save * report * give award * reply [-]TheSarj29 5 points6 points7 points 1 day ago (0 children) No. Credit bureaus do not get that info * permalink * embed * save * parent * report * give award * reply [-]TradeWhateverYouWant 5 points6 points7 points 22 hours ago (0 children) Sounds like E*Trade's fault. That's who initiated the transfer... * permalink * embed * save * report * give award * reply [-]jw816 3 points4 points5 points 1 day ago (0 children) Sorry for what happened to you. Thank you for sharing it with us! Hope you can get the money back. I have put accounts lockdown and two-factor login for our accounts. We have three accounts with Fidelity in my family. * permalink * embed * save * report * give award * reply [-]Healingjoe 17 points18 points19 points 1 day ago (30 children) The etrade account has been frozen but the stocks are already sold and proceeds are transferred to another account. Damn. Where were the funds transferred to from the e-trade account? At $150k worth of assets, this could be a criminal investigation. I hate to do this to you but -- do you or your husband have 2-factor authentication enabled on the fidelity account? It's 2022. Not having 2FA enabled on all accounts with access to funds or buying power is idiocy. * permalink * embed * save * report * give award * reply [-]IcyHorse9605[S] 33 points34 points35 points 1 day ago (29 children) This one does not have to do anything with 2FA as the ACATS transfer was initiated from e-trade account which does not belong to us. * permalink * embed * save * parent * report * give award * reply [-]P3gasus1 7 points8 points9 points 1 day ago (3 children) In addition to 2FA or MFA I always keep lock down mode enabled * permalink * embed * save * parent * report * give award * reply [-]IcyHorse9605[S] 10 points11 points12 points 1 day ago (2 children) yes, I was not aware of the lock mode before this happened. * permalink * embed * save * parent * report * give award * reply [-]P3gasus1 8 points9 points10 points 1 day ago (1 child) If this happened to me I would also file a police report for sure * permalink * embed * save * parent * report * give award * reply continue this thread [-]KnoEnough 8 points9 points10 points 1 day ago (4 children) 2FA is still relevant as they would have had to have access to your fidelity account to get the account number in order to do an ACAT transfer. You should assume all of your personal info, and accounts, have been compromised and take precautions right now before the situation gets worse. Freeze all credit, change all passwords, freeze everything. And do it from a new computer, assume your current device has a key logger installed. * permalink * embed * save * parent * report * give award * reply [-]HiReturns 9 points10 points11 points 1 day ago (2 children) I have UMB N.A. checks for my Fidelity account. The checking account number is on every check and is my Fidelity account number with some standard leading digits. So everybody I write a check to gets my Fidelity brokerage acct number. * permalink * embed * save * parent * report * give award * reply [-]KnoEnough 3 points4 points5 points 1 day ago (1 child) Ouch. Yeah when I used Fidelity I set up multiple accounts to prevent something like that from every happening, you never want investments mixed with spending money. I kept my brokerage as a stand alone, fixed spending CMA as a standalone, and discretionary spending as a stand alone. * permalink * embed * save * parent * report * give award * reply continue this thread [-]IcyHorse9605[S] 2 points3 points4 points 1 day ago (0 children) Yes, we did take those steps to secure our accounts. * permalink * embed * save * parent * report * give award * reply [-]Healingjoe 5 points6 points7 points 1 day ago (18 children) I suspect the Fidelity account was compromised. How else would the transfer information, including fund information and account numbers, be correct? * permalink * embed * save * parent * report * give award * reply [-]IcyHorse9605[S] 11 points12 points13 points 1 day ago (17 children) I agree, some information like ssn/ account number must have been compromised through some source. However, for a full account transfer does not need fund details. It just pulls out everything held in the account. We would expect some notification from Fidelity which never happened. * permalink * embed * save * parent * report * give award * reply [-]Healingjoe 7 points8 points9 points 1 day ago (8 children) Interesting, I see that Fidelity requires fund information but e-trade doesn't? Still, the account number was found somehow - likely a compromised account. Is your Fidelity account linked to any other account? Some sort of total-asset viewer or bill-pay service? I recommend changing the passwords to every financial account and billable account, if applicable. * permalink * embed * save * parent * report * give award * reply continue this thread [-]slouch31 6 points7 points8 points 1 day ago (7 children) Usually the receiving broker requires you to upload an account statement as proof of ownership. It's possible E*trade is lax here as well. * permalink * embed * save * parent * report * give award * reply continue this thread [-]Sielbear 1 point2 points3 points 15 hours ago (0 children) Circling back to this- did everyone with access to your fidelity accounts have MFA enabled? I'm trying to piece together where they got account numbers from. I understand the ACATS transfer doesn't require interactive login to fidelity accounts. * permalink * embed * save * parent * report * give award * reply [-]EconZen_master 5 points6 points7 points 1 day ago (0 children) Its taking sometime inbound expect b/c there will be 3 firms + the OCC, FINRA and Dept of Treasury involved. As someone else mentioned, sinuous expect you to be made whole, but by which firm or firm(s), after the investigation is TBD. The compromised info opened the etrade acct, and it is a part of etrades policies & procedures w/ regards to the initiation of ACAT transfers, selling and record keeping. The bank to where the funds were sent/wired, and their WSP's they have- which would involve the Dept of Treasury and....FBI. Sorry this happened, if caught in right away, they WILL have tracked it and will get most if it back. But it will take time. * permalink * embed * save * report * give award * reply [-]SmithRune735 3 points4 points5 points 18 hours ago (0 children) You would think financial institutions could solve this issue in a heartbeat with how regulated we assume them to be. How hard is it to track assets in a stock market and bank accounts? Are we putting too much blind trust into these institutions and financial system? * permalink * embed * save * report * give award * reply [-]aweigo 1 point2 points3 points 15 hours ago (0 children) If I have the Lockdown feature turned on for my brokerage account and CMA account, can I still transfer money from brokerage to CMA account? * permalink * embed * save * report * give award * reply [-]No-Attempt6088 1 point2 points3 points 10 hours ago (0 children) Sounds like your issue is with E-Trade, that apparently allowed a fake account to be opened. (And probably has the shares). * permalink * embed * save * report * give award * reply [-]sylanaj_ 1 point2 points3 points 10 hours ago (0 children) I tried doing this but my account that is ran by their robo-investor was not eligible. Does anyone know why? * permalink * embed * save * report * give award * reply [-]unknown_wtc 4 points5 points6 points 1 day ago (0 children) Call FBI. * permalink * embed * save * report * give award * reply [-]Luckmonster13 1 point2 points3 points 1 day ago (2 children) Where do I find the lock down feature? * permalink * embed * save * report * give award * reply [-]Gary5Host9 2 points3 points4 points 1 day ago (1 child) https://digital.fidelity.com/ftgw/digital/security/lockdown * permalink * embed * save * parent * report * give award * reply [-]Luckmonster13 0 points1 point2 points 1 day ago (0 children) Thanks * permalink * embed * save * parent * report * give award * reply [-]BuffedNANA 1 point2 points3 points 21 hours ago (1 child) Thanks for information, sorry you got scammed. I hope you get your $ back * permalink * embed * save * report * give award * reply [-]rockinrobbins62 0 points1 point2 points 7 hours ago (0 children) Has anybody even remotely thought of the Insurance we have? SIPC - Securities Investor Protection Corporation. Protects against fraud plus other stuff you're going to research right now.......... * permalink * embed * save * parent * report * give award * reply [-]rockinrobbins62 1 point2 points3 points 7 hours ago (0 children) More than a month ago???? Speechless. * permalink * embed * save * report * give award * reply [-]jusmoua 0 points1 point2 points 11 hours ago (0 children) No official response. Imagine that. Useless reps. * permalink * embed * save * report * give award * reply [-]gtani -3 points-2 points-1 points 1 day ago* (0 children) I'm really sorry this happened. It looks like your PC/mac/tablet/whatever you trade on has been compromised or possibly the attacker somehow got your account statements. Do you remember ever NOT receiving acct statements in the mail when you should have? * permalink * embed * save * report * give award * reply [-]NGG34777 -3 points-2 points-1 points 20 hours ago (4 children) Contact the FBI ASAP!!! Fidelity won't help * permalink * embed * save * report * give award * reply [-]DrCrammer 1 point2 points3 points 20 hours ago (3 children) May i know how is FBI relevant to this? * permalink * embed * save * parent * report * give award * reply [-]NGG34777 -2 points-1 points0 points 19 hours ago (2 children) The FBI will inform you why when you contact them * permalink * embed * save * parent * report * give award * reply [-]MedroMan 1 point2 points3 points 10 hours ago (1 child) Definitely worth calling the FBI! Great point. * permalink * embed * save * parent * report * give award * reply [-]NGG34777 -1 points0 points1 point 10 hours ago (0 children) Damn straight * permalink * embed * save * parent * report * give award * reply [-]username27891 0 points1 point2 points 1 day ago (5 children) Is there a way to get 2FA that is not SMS? I find it insane that a Fidelity only offers the least secure method of 2FA * permalink * embed * save * report * give award * reply [-]mcogneto 0 points1 point2 points 20 hours ago (4 children) They have Symantec but it requires a code for every single transaction, not just first use of a device. * permalink * embed * save * parent * report * give award * reply [-]Successful-Snow-9210 0 points1 point2 points 16 hours ago (3 children) Symantec VIP requires a code for every login not transaction. In addition to lockdown mode and non-text-based 2FA... Enroll in voice detection so the scammer can't call in pretending to be you. Enable every single account alert for every transaction type on every account. Password protect your phone's voicemail box. Freeze your credit at all four major service providers. Create an account with the social security administration to prevent someone else with your SSN from doing it. * permalink * embed * save * parent * report * give award * reply [-]mcogneto -1 points0 points1 point 10 hours ago (2 children) Well that's not what fidelity told me so I decided not to use it at the time. * permalink * embed * save * parent * report * give award * reply [-]imjustbrowsing2021 0 points1 point2 points 5 hours ago (1 child) You didn't use security because it seemed too secure. SMH. * permalink * embed * save * parent * report * give award * reply continue this thread [-]dirtee_1 0 points1 point2 points 15 hours ago (0 children) Gotta use two-factor authentication * permalink * embed * save * report * give award * reply [-]MedroMan 0 points1 point2 points 11 hours ago (0 children) Just locked my accounts and I hope that everything works out getting your money back. * permalink * embed * save * report * give award * reply [-]jking19421 0 points1 point2 points 9 hours ago (0 children) Great advise and easy to do. Who knew it was that easy to be a victim but even easier to prevent if you know what to do! Thanks * permalink * embed * save * report * give award * reply [-]Procomp35 0 points1 point2 points 8 hours ago (0 children) I'm sorry this happened to you OP. I hope they get this straightened out for you and you are made whole. Thank you for bringing this topic up. I definitely just turned on the lockdown feature of my account and I'm sure many others are doing the same right now * permalink * embed * save * report * give award * reply [-]hckrtst 0 points1 point2 points 56 minutes ago (0 children) "Workplace savings accounts, such as 401(k) accounts, are not eligible for lockdown mode at this time. If your account is a joint account, either account owner can enable and disable the lockdown." wow really? * permalink * embed * save * report * give award * reply [-]thyrsus 0 points1 point2 points 55 minutes ago (0 children) The Fidelity site says 401k accounts are not eligible for lockdown, without further explanation. 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