https://faircode.eu/faq.html

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FAQ

Quick summary: Google contacted me directly to help restore the app
on the Play Store.

Thanks for all the support!


May 30, 2022
Version 1.1904 is again publicly available in the Play Store,
probably after Google's intervention.

May 29, 2022
Version 1.1902 is still in the Play Store approval process. I will
contact Google about this.

May 28, 2022
Version 1.1901 is still in the Play Store approval process.

May 27, 2022
Version 1.1901 has been released to the Play Store as a "production"
version after confirmation from Google's privacy and policy team. It
may take several hours or more for FairEmail to be available
worldwide again in Google's Play Store.

May 27, 2022
Google's privacy and policy department has confirmed approval of the
test version. Version 1.1901 has been released as a test version,
with all reported bugs fixed, and the plan is to release this version
publicly on the Play Store after evaluation.

May 26, 2022
Google has approved the test version according to the Play store
developer console. I'm waiting for feedback from Google's privacy and
policy team.

May 24, 2022
Google has actively contacted me and explained what the problem is
and how to fix it. At the direction of Google, the privacy policy has
been updated and expanded, notable with this table, and a test
version has been released in the Play store for evaluation. After
approval from Google, which might take a while, I will think about
the next steps.

May 18, 2022
All my projects have been terminated after Google falsely flagged
FairEmail as spyware without a reasonable opportunity to appeal. I
appealed 5 times, basically to get the same unclear answer over and
over again. Until this is resolved there will be no further
development and support.

  * Can I keep using the app?

    Yes, it will keep working and doesn't depend on services provided
    by me.

  * Will my Play store purchase keep being recognized?

    Yes, it will, but you can't install the app via the Play store
    anymore.

  * Can I still activate the pro features?

    Yes, you can.

  * Can I get a refund?

    You can ask Google for a refund.
    Donations are voluntary in appreciation of the work done.

  * How can I install and update the app now?

    You can download the lastest version here.
    The GitHub version will notify you if there is an update
    available.

  * Are you considering continuing development?

    Life isn't black and white and isn't foreseeable.

  * Will there be bug fixes?

    Bugs affecting a significant number of people might be fixed.

  * Would it be an option to distribute the app on GitHub, F-Droid,
    etc only?

    About 99 % of the people using the app download it via the Play
    store.

  * Will the app keep being open source?

    Yes, the source code will keep being available on GitHub.

  * Will you sell the app?

    Selling an app will almost never benefit you.

  * Why was the app removed from the Play store?

    Rejected

  * Is FairEmail really spyware?

    Of course not.

  * Did you appeal?

    Yes, five times, only to receive basically the same useless
    answer.

  * Are you going to sue google?

    The app is basically free to use, so there's no money for
    expensive lawyers.

  * Will you file a complaint with the EU?

    I don't see how that will help now.

  * Will you help me if I fork the project?

    If you fork the project, it will be your project and your
    responsibility.

  * How can I ask other questions?

    Preferably via this forum or this contact form for more personal
    matters.

canary