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The Manager's Handbook
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  *  
    
    Preface
        #Who are we?#Why did we write this handbook?
  *  
    
    Introduction
  * 
    1. Managing yourself
      +  
        
        Managing your time and calendar
      +  
        
        On time & present
      +  
        
        Getting things done
      +  
        
        Coaching
      +  
        
        [?] Mental health
      +  
        
        Physical health
      +  
        
        Facing fear
      +  
        
        Radical responsibility
      +  
        
        Enneagrams
      +  
        
        Exploring the opposite
      +  
        
        Gratitude and appreciation
  * 
    2. Hiring & onboarding
      +  
        
        Hiring 101
      +  
        
        Role proposal
      +  
        
        Sourcing
      + 
        Interviewing
          o  
            
            The basics
          o  
            
            Screening interviews
          o  
            
            Top-grading interviews
          o  
            
            Focused interviews
          o  
            
            Values interviews
          o  
            
            Reference interviews
      +  
        
        Closing
      +  
        [?]
        [?] Onboarding
  * 
    3. Coaching & feedback
      +  
        
         Zone of Genius
      +  
        
        Feedback
      +  
        
        Radical Candor
      +  
        
        Running one-on-ones
      +  
        
        Professional development
      +  
        
        Common management mistakes
  * 
    4. Working as a team
      +  
        
        Impeccable agreements
      +  
        
         Running meetings
      +  
        
        [?] Decision making
      +  
        
        Remote teams
      +  
        
        Measuring performance
  * 
    5. Creating and achieving goals
      +  
        
        Clarity
      +  
        
        Performance
      +  
        
        Delegation
  * 
    6. Information sharing
      +  
        
        Internal communication
      +  
        
        Transparency
      +  
        
        Documentation
      +  
        
        Areas of responsibility
  * 
    7. Conflict resolution
      +  
        
        Good conflicts
      +  
        [?]
        Issue resolution
      +  
        
        Clearing conversations
      +  
        
        The story in my head
      +  
        
        Performance improvement plans
      +  
        
        Firing
  * 
    8. Consciousness
      +  
        
        Above/below the line
      +  
        
        Avoiding politics & gossip
      +  
        
        Company values
      +  
        
        [?] Personal values
      +  
        
        We are all creators
  *  
    
    The highlights
  * 
    Appendices
      +  
        
        Recommended reading
      +  
        
         What does it mean to be an executive?
      +  
        
        GitLab interview
      +  
        
        Remote happiness



This book is now available in Kindle and paperback formats on Amazon.

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Great management is a thing of beauty. In fact, we believe it's one
of the most overlooked points of leverage in this world.

Think back to the teacher who had the most impact on you as a child.
Perhaps they coaxed you out of your shell and provided you with a
safe place to play and grow. Or maybe they cared enough to give you
critical feedback that made you sit up, listen, and change your
behavior. It's safe to say you'll never forget them; they changed
your life.

Great managers are unfortunately a somewhat rarer breed, but if
you've ever had one, you'll feel the same way about them. Your
manager can have a significant impact on your life, both positively
and negatively. They can change the way you look at the world, coach
you to overcome obstacles, and hold up a mirror so you can learn more
about yourself. Conversely, bad managers can make you hate your job
and then, as often happens, everything else.

Our goal is to set a new standard for great management and to help as
many people as possible to get there.

Who are we?#

This book was written by Alex MacCaw with help from the team at
Clearbit, a tech company based in San Francisco. Clearbit was founded
in 2014 with the intention of providing a vehicle for self-growth for
all who work here. In mid-2018, our small, hyper-efficient team of 30
hit an inflection point. The company began to scale quickly, and we
effectively tripled our team in about a year.

We saw effective management as a way of maintaining our company
culture, values, and employee happiness during this period of extreme
growth. We received a lot of coaching and help, and we were lucky
enough to work with teachers like The Conscious Leadership Group and
Matt Mochary. We also learned a lot the hard way.

Why did we write this handbook?#

This handbook represents the best of our collective knowledge of
management. We wrote it as part of the internal management training
program at Clearbit, with the goal of developing world-class
managers. When we realized that other organizations would probably
find it useful too, we decided to publish it.

But we can't take credit for this book. It contains no new ideas.
We've simply curated them from teachers and writers who have
influenced us. We've included links to their work throughout, and in
some cases we've reprinted articles in full within chapters or in the
Appendix.

You'll notice this handbook is very specific to managing at Clearbit.
This is intentional; we felt that generalizing the contents would
only serve to water down the message. Not all the tactics we outline
are transferable to every company, but perhaps this handbook will
influence your organization's own approach to management.

 Introduction
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