https://support.google.com/googlenest/answer/11257354?hl=en

 
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  * Support for OnHub routers ending in 2022

We are experiencing longer than normal wait times for support. We
appreciate your patience and understanding during this time.

Support for OnHub routers ending in 2022

Since OnHub routers were introduced 6 years ago, a lot has changed.
In 2022, support for these older devices will end.

To continue using the Google Home app to manage your Wi-Fi network,
you'll need to upgrade to a new Wi-Fi setup.

Timeline for OnHub router support

Before December 19, 2022

Your OnHub router will continue to work as normal, but won't receive
any new software features or security updates. We recommend you
upgrade to a new Wi-Fi setup today. A special discount code has been
emailed to OnHub users only, for 40% off Nest Wifi on the Google
Store. This promotional code is available for a limited time.*

After December 19, 2022

Your OnHub router will still provide a Wi-Fi signal, but you'll no
longer be able to manage it with the Google Home app. 

  * You won't be able to update things like Wi-Fi network settings,
    add additional Wifi devices, or run speed tests. 
  * Google Assistant features like "Hey Google, pause my Wi-Fi" will
    stop working.
  * OnHub performance can't be guaranteed.

Prepare for the end of OnHub support

 1. Learn how to recycle your OnHub router.
 2. Upgrade to a newer Wi-Fi setup.

Benefits of upgrading to Nest Wifi

Upgrading your Wi-Fi setup includes the following benefits:

  * Improved mesh network
  * Helpful app improvements
      + Get notifications when new or inactive devices join the
        network.
      + Get real-time connection speed information to help identify
        where the issues are, and receive troubleshooting tips to
        improve your device's performance.
      + Run speed tests and receive insights to help you understand
        how you can improve your internet connection speed on a
        specific device.
      + Check your peak internet usage on a graph to help you
        understand if your current internet plan is the best fit for
        your home.
      + Find network insights that proactively help you identify and
        fix connection issues with your internet, Wi-Fi network and
        individual devices. Learn more about Network insights for
        Wi-Fi devices.

Footnote:

*The promotional code must be redeemed by 11:59 PM (Pacific Time)
on March 31, 2022 or it'll expire.

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Fix a problem

  * Setup issues
  * Network issues
  * Devices can't connect to Wi-Fi network
  * Factory reset Google Nest Wifi or Google Wifi devices
  * Restart Google Nest or Google Wifi devices
  * Restart modem
  * Connect with Wifi on social media
  * Support for OnHub routers ending in 2022

Have a question?

Get an answer from an expert on the Google Home Help Forum.

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