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Fastmail status

       Service         Current 30 Oct 29 Oct 28 Oct 27 Oct 26 Oct
General availability                   
Web client                             
Login & sessions                       
Mail delivery                          
Mail access (IMAP/POP)                                      
Calendar (CalDAV)                      
File storage (FTP/DAV)                 
Contacts (LDAP)                        
Support System                         

Recent events

  Service        Time     Status                Message

               31 Oct              System status is currently normal
               2021                for all users. We're continuing to
General        19:47:37            monitor the situation for any
availability   UTC                 further hostile activity. No mail
               (3 hours            has been lost throughout this
               ago)                period.

               31 Oct              We are seeing continued DDoS
               2021                attacks against our infrastructure
General        18:32:43            and are working with our network
availability   UTC                 provider on mitigation strategies.
               (4 hours            Our team are working hard to
               ago)                provide stability.

               31 Oct              We are currently experiencing
               2021                network issues that may cause
General        17:34:42            Fastmail to be unavailable; we are
availability   UTC                 investigating and hope to be back
               (5 hours            online soon.
               ago)

               29 Oct
               2021                Our network maintenance is
General        04:02:37            complete and Fastmail services
availability   UTC                 have been fully restored. System
               (2 days             status is normal for all users.
               ago)

                                   We are currently performing
               29 Oct              network maintenance to address
               2021                issues customers are seeing as a
General        03:02:09            result of the recent DDoS attack.
availability   UTC                 We expect an outage of ten minutes
               (2 days             to an hour, during which time
               ago)                Fastmail services will be
                                   unavailable.

               26 Oct
               2021                Some users are experiencing issues
Mail access    15:13:15            fetching mail from external
(IMAP/POP)     UTC                 services. We are investigating.
               (5 days
               ago)

               25 Oct
               2021                The issue with loading images has
Web client     19:43:43            been resolved. No mail has been
               UTC                 lost.
               (6 days
               ago)

               25 Oct
               2021                Some users may be experiencing
Web client     16:03:11            issues loading images. We're
               UTC                 currently investigating.
               (6 days
               ago)

               25 Oct              System status is currently normal
               2021                for all users. We're continuing to
General        00:38:49            monitor the situation for any
availability   UTC                 further hostile activity. No mail
               (6 days             has been lost throughout this
               ago)                period.

               23 Oct              DDOS protection can throttle or
               2021                disrupt customer traffic. Some
General        22:02:04            regions are affected if they are
availability   UTC                 where attack traffic is also
               (1 week             coming from. We apologize to
               ago)                affected customers.

Status Legend

  * The service is operating normally
  * The service is unavailable
  * The service is operating in a degraded capacity

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