https://www.theverge.com/2021/10/30/22754107/roblox-down-outage-chipotle-server-issues-status

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Filed under:

  * Gaming
  * Entertainment
  * Tech

Roblox was down all weekend, and not because of Chipotle

New, 13 comments

Roblox had some major server issues

By Tom Warren and Kim Lyons Updated Oct 31, 2021, 6:26pm EDT

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In this photo illustration, the Roblox app seen displayed on... Photo
Illustration by Thiago Prudencio/SOPA Images/LightRocket via Getty
Images

Roblox appears to be back online as of Sunday evening, after an
outage that began on Thursday.

The hugely popular game-creating platform first started having issues
at around 7PM ET on October 28th. Roblox initially said it was "
working hard to get things back to normal," and that it had
identified "the root cause as [an] internal system issue."

On Sunday, the company said in a tweet that it had identified the
root cause of the issue and a solution, but didn't elaborate on what
they were.

    We have identified root cause and solution. We are working on
    getting things back online and we will keep you updated
    throughout the day.

    -- Roblox (@Roblox) October 31, 2021

In a statement to The Verge late Saturday, Roblox confirmed its
platform wasn't down due to an "external intrusion," and that the
company is working "around the clock" to resolve the huge outage. "We
believe we have identified an underlying internal cause of the outage
with no evidence of an external intrusion," says a Roblox 
spokesperson. "We are in the process of performing the necessary
engineering and maintenance work to get Roblox back up and running as
soon as possible. We apologize that our community is unable to be on
Roblox during this time."

Initially, some Roblox players speculated the outage could be related
to a Chipotle promotion in the game. Chipotle is giving away $1
million worth of free burritos on Roblox as part of Halloween event
in the game. The experience went live at 6:30PM ET on October 28th,
just before the widespread Roblox outage began.

Roblox was quick to reveal its issues aren't related to the Chipotle
promotion, though. "We know that this outage was not related to any
specific experiences or partnerships on the platform," says the
official Roblox Twitter account.

It was a surprisingly long outage for Roblox, with players not being
able to access the game for three days. The main Roblox site went
offline into a maintenance mode, and the status page was only updated
after more than 24 hours on Saturday.

Roblox is very popular, especially with kids -- more than 50 percent
of Roblox players are under the age of 13. More than 40 million
people play it daily, and its popularity surged through 2020 during
the pandemic. Millions of people have flocked to the game-creating
game, app, platform, or however you want to describe it, to play
games, attend gigs, and even appear at awards shows.

Update, October 30th 5:05PM ET: Article updated with a statement from
Roblox.

Update October 31st 1:22PM ET: Includes latest statement from Roblox

Update October 31st 6:25PM ET: Adds news that Roblox is back online

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