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Canada.ca CRTC puts measures in place to spur more mobile wireless competition for Canadians From: Canadian Radio-television and Telecommunications Commission News release CRTC puts measures in place to spur more mobile wireless competition for Canadians Commission approves mobile virtual network operators for Canadian market April 15, 2021 - Gatineau, QC - Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC today announced that certain telecommunications providers will be able to access the wireless networks of Canada's dominant providers to offer Canadians more choice and affordable options. As a result, regional providers that invest in network infrastructure and spectrum will be able to offer competitive services to millions of Canadians as mobile virtual network operators in areas where competition is limited. These companies have already been contributing to greater competition and helping to lower prices. Furthermore, these regional providers will have the flexibility to resell their wholesale access to mobile virtual network operators, which will enable further competition in the marketplace. In an effort to benefit consumers, the CRTC is also requiring that the national wireless carriers implement seamless roaming to help prevent dropped calls and data sessions when customers move from one network to another, especially during travel. Lastly, the CRTC is taking action to ensure that Canadians-including seniors, low-income earners and those who use their mobile phone sparingly-can benefit from more affordable mobile plans that meet their needs. By July 14, 2021, Bell, Rogers, Telus and SaskTel will be expected to offer low-cost and occasional-use plans in most markets, as well as promote them on their websites, in person and over the phone. Quotes "While there are encouraging signs that prices are trending downwards, we need to accelerate competition and more affordable options for Canadians. Equally important is ensuring that wireless providers continue to invest in their current networks and build out their 5G networks. The competitive model we are introducing today will result in greater choice and cheaper mobile wireless services for Canadians, who rely on their smartphones now more than ever." - Ian Scott, Chairperson and Chief Executive Officer, CRTC "In particular, we heard from Canadians about the importance of having more affordable wireless solutions, especially for those who don't require a lot of data. We expect the introduction of occasional-use and low-cost options by national service providers, as well as SaskTel, to provide Canadians with more choices that suit their wireless needs and budgets." - Ian Scott, Chairperson and Chief Executive Officer, CRTC Quick facts * A mobile virtual network operator is a company that uses the networks of another Canadian wireless service provider to offer competitive services to Canadians. * The following dominant mobile wireless providers will be required to grant wholesale access to their networks under terms and conditions approved by the CRTC: + The three national wireless carriers-Bell Mobility, Rogers and Telus-in all areas across Canada, except in Saskatchewan and the territories + SaskTel in Saskatchewan, and + Bell Mobility in the three territories. * Wholesale rates will be negotiated between providers, while the terms and conditions will be established by the CRTC. This arrangement will be mandated for a period of seven years from the date it is finalized, which will give regional carriers time and incentive to expand their wireless networks. * The national carriers, as well as SaskTel, must report back to the CRTC every six months, on their low-cost and occasional-use plan offerings. The Commission will make these reports available on its website to ensure transparency and accountability to Canadians. * The CRTC is monitoring developments related to the proposed transaction between Rogers Communications and Shaw Communications. * Prices for mobile wireless services have been coming down in recent years. For instance, the average monthly cost of a mobile wireless package dropped by 13.8% between 2018 and 2019, according to the CRTC's Communications Monitoring Report. * Canadians are encouraged to contact their wireless provider, shop around to see what plans are available to them and consult the Wireless Code to understand their rights and responsibilities. Related products * Backgrounder Associated links * Telecom Regulatory Policy CRTC 2021-130 - Review of mobile wireless services * Protected by the Wireless Code * Communications Monitoring Report * CRTC launches comprehensive review of mobile wireless services * Telecom Notice of Consultation CRTC 2019-57 - Review of mobile wireless services * CRTC takes steps to make lower-cost data-only wireless plans widely available to Canadians * Telecom Order CRTC 2018-99 - Wholesale mobile wireless roaming service tariffs - Final rates * Telecom Decision CRTC 2018-97 - Reconsideration of Telecom Decision 2017-56 regarding final terms and conditions for wholesale mobile wireless roaming service * Order in council regarding Telecom Decision CRTC 2017-56 * Telecom Regulatory Policy CRTC 2015-177 - Regulatory framework for wholesale mobile wireless services Contacts Media Relations 819-997-9403 General Inquiries 819-997-0313 Toll-free 1-877-249-CRTC (2782) TTY 819-994-0423 Make a Complaint or ask a question Stay Connected Follow us on Twitter @CRTCeng Like us on Facebook Search for related information by keyword: Telecommunications | Canadian Radio-television and Telecommunications Commission | Canada | Business and industry | general public | news releases Report a problem or mistake on this page Please select all that apply: [ ]A link, button or video is not working [ ]It has a spelling mistake [ ]Information is missing [ ]Information is outdated or wrong [ ]Login error when trying to access an account (e.g. My Service Canada Account) * [ ]GC Key access * [ ]SecureKey Concierge (Banking Credential) access * [ ]Personal Access Code (PAC) problems or EI Access Code (AC) problems * [ ]Social Insurance Number (SIN) validation problems * [ ]Other login error not in this list [ ]I can't find what I'm looking for [ ]Other issue not in this list Submit Thank you for your help! 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