https://www.theverge.com/2021/1/15/22232993/signal-outage-new-users-messages-not-sending

Skip to main content
The Verge homepage

Follow The Verge online:

  *  
  *  
  *  

Log in or sign up

  * Log In
  * Sign Up

Site search

Search

The Verge main menu

  * Tech
  * Reviews
  * Science
  * Creators
  * Entertainment
  * Video
  * Features
  * Podcasts
  * Newsletters
  * Store
  * More

[                    ] [Search]
  * Tech
      + Video
      + Amazon
      + Apple
      + Facebook
      + Google
      + Microsoft
      + Samsung
      + Tesla
      + AI
      + Cars
      + Cybersecurity
      + Mobile
      + Policy
      + Privacy
      + Scooters
      + All Tech
  * Reviews
      + Phones
      + Laptops
      + Headphones
      + Cameras
      + Tablets
      + Smartwatches
      + Speakers
      + Drones
      + Accessories
      + Buying Guides
      + How-tos
      + Deals
      + More from Verge Reviews
  * Science
      + Video
      + Space
      + NASA
      + SpaceX
      + Health
      + Energy
      + Environment
      + All Science
  * Creators
      + YouTube
      + Instagram
      + Adobe
      + Kickstarter
      + Tumblr
      + Art Club
      + Cameras
      + Photography
      + What's in your bag?
      + All Creators
  * Entertainment
      + Film
      + TV
      + Games
      + Fortnite
      + Game of Thrones
      + Books
      + Comics
      + Music
      + All Entertainment
  * Video
  * Features
  * Podcasts
  * Newsletters
  * Store 

Filed under:

  * Apps
  * Tech

Signal outage is keeping messages from sending

The app experienced an influx of new users in the last week

By Ian Carlos Campbell@soupsthename Jan 15, 2021, 12:10pm EST

Share this story

  * Share this on Facebook
  * Share this on Twitter
  * Share All sharing options

Share All sharing options for: Signal outage is keeping messages from
sending

  * Linkedin
  * Reddit
  * Pocket
  * Flipboard
  * Email

Signal for iOS

If you're having trouble sending messages in the secure messaging app
Signal, it may be due to technical difficulties the company says are
affecting the app on Friday.

Signal allows for secure and encrypted video, voice, and text
communication, but users were greeted this morning with messages that
failed to send. Signal confirmed the issue on its official Twitter
account with the promise that it would "restore service as quickly as
possible."

    Signal is experiencing technical difficulties. We are working
    hard to restore service as quickly as possible.

    -- Signal (@signalapp) January 15, 2021

In the last week, Signal reported a surge of new users to its app
following a recommendation from Tesla CEO Elon Musk and a new
WhatsApp privacy policy (which has now been pushed to May) that may
have driven users away from the Facebook-owned messaging service and
into the arms of more secure options like Signal and competitor
Telegram.

    How it started vs how it's going pic.twitter.com/ERiFpZUz6c

    -- Signal (@signalapp) January 14, 2021

A tweet from Signal hours into the outage says that even though it
has been actively adding servers to attempt to handle demand, the
company is still seeing more activity than anticipated. "We have been
adding new servers and extra capacity at a record pace every single
day this week nonstop," the company writes, "but today exceeded even
our most optimistic projections. Millions upon millions of new users
are sending a message that privacy matters."

    We have been adding new servers and extra capacity at a record
    pace every single day this week nonstop, but today exceeded even
    our most optimistic projections. Millions upon millions of new
    users are sending a message that privacy matters. We appreciate
    your patience.

    -- Signal (@signalapp) January 15, 2021

We'll keep an eye on the problem and update when Signal has more to
share.

Update January 15th 3:05 PM ET: Added new tweet from Signal.

Next Up In Tech

Verge Deals

 1.  
    The deals are slow, but we got some exclusives for you Plus,
    check out Samsung's preorder perks for the Galaxy S21
 2.  
    WarnerMedia extends its 20 percent discount on HBO Max
    subscriptions Saving you just over $3 per month, but you have to
    prepay for six months of service
 3.  
    Humble Store winter sale discounts Yakuza: Like a Dragon, Dirt 5,
    and more Plus, grab Star Wars Battlefront II for free on the Epic
    Games Store

More in Verge Deals

Sign up for the newsletter Processor

A newsletter about computers

Email (required)
[                    ]
By signing up, you agree to our Privacy Notice and European users
agree to the data transfer policy.
Subscribe
Chorus

  * Terms of Use
  * Privacy Notice
  * Cookie Policy
  * Do Not Sell My Personal Info
  * Licensing FAQ
  * Accessibility
  * Platform Status

  * Contact
  * Tip Us
  * Community Guidelines
  * About
  * Ethics Statement

Vox Media Vox Media logo. Advertise with us Jobs @ Vox Media (c) 2021
Vox Media, LLC. All Rights Reserved
 

Share this story

  * Twitter
  * Facebook