Table of Contents | Previous Page | Next Page

Xircom Ethernet PC Card
Customer Support

Xircom offers an extensive family of service and support programs, including world-class phone support, software updates, plus 24-hour access to the Xircom Web site, and other electronic facilities.

Warranty Service Procedures

For details on warranty coverage and service, see the Lifetime Limited Warranty. If you think there is a problem or defect with your Xircom product, your point of contact will be:

In the U.S.A.

Xircom’s Customer Support department at (805) 376-9200.

Outside the U.S.A.

Contact your local Xircom supplier or Xircom regional office.

Software and Driver Updates

To download drivers (subject to the terms of the Xircom Software License Agreement) from the Xircom website, go to
www.xircom.com

Bulletin Board System (BBS) - U.S. only:

Set your modem to its maximum speed, no parity, 8 data bits, 1 stop bit to connect at up to 56,000 bps in the U.S. only.

To download drivers, go to the Main Menu, select File Menu and Search by filename or keyword (e.g., Windows 95) or List files by area. Follow the instructions to select and download current versions of Xircom released drivers (subject to the terms of the Xircom Software License Agreement).

Xircom Worldwide Access

Americas Customer Support

Xircom, Inc.
2300 Corporate Center Drive
Thousand Oaks, California 91320-1420

(805) 376-9200 Customer Support (6 a.m. to 5 p.m. Monday through Friday U.S. Pacific time)
(805) 376-9100 Fax to Customer Support Online or Automated Access (24 hours, 7 days a week)
(805) 375-5280 BBS (up to 56Kbps)
(805) 376-9130 BBS (up to 33.6Kbps)
cs@xircom.com E-mail
www.xircom.com  World Wide Web site

Europe, Middle East, and Africa Customer Support

Xircom Europe N.V.
Veldkant 31
2550 Kontich, Belgium
Direct Line to Customer Support
+32 (0)70 233 307 Telephone English language
+32 (0)70 233 852 Telephone Dutch language
+32 (0)70 233 851 Telephone French language
+32 (0)70 233 850 Telephone German language
+32 (0)70 233 376 Telephone Italian language
(9:00 to 18:00 Monday through Friday)
+32/(0)70 233 306 Fax to Technical Support
eurots@xircom.com E-mail

Asia Pacific Customer Support

Xircom Asia Pacific (Pte) Ltd.
1 Kim Seng Promenade #15-01
Great World City East Tower
Singapore 237994
+65 732 5001
+65 732 2245 Customer Support
+65 732 5002 Fax
asiats@xircom.com E-mail

+61(0)2 8923 7090 Customer Support (Australia/New Zealand)
+61(0)2 8923 7099 Fax  (Australia/New Zealand)
aunzts@xircom.com E-mail (Australia/New Zealand)

Japan Customer Support

Xircom Japan KK
TOHTAM Building 2F
3-10-5 Shibuya, Shibuya-ku
Tokyo 150-0002 Japan
+81(0)3 3407 1900 Customer Support
+81(0)3 3407 0180 Fax
japan_ts@xircom.com E-mail
www.xircom.co.jp  World Wide Web site
 

Table of Contents | Previous Page | Next Page