WebBullet™ Internet Service

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1) Local Access Numbers

2) Online Support for WebBullet Internet Service

3) Contacting Support for WebBullet Internet Service

4) If Your Web Browser Fails to Launch When Connecting to the Toll-Free '800' Number

5) If Your Web Browser Launches, but Fails to Connect to WebBullet Internet Service Website

1) Local Access Numbers

Please note that local access numbers for WebBullet Internet Service are not available in all areas of the United States. To determine if long distance charges will apply to a particular local access number, please contact your telephone company.

2) Online Support for WebBullet Internet Service

If you need support and can connect to the Internet, you'll find useful information, including up-to-date local access numbers, current network status, and configuration of your system for email and news, at WebBullet Internet Service's online Help Pages at http://www.webbullet.com/help

3) Contacting Support for WebBullet Internet Service

For answers to many of your account and technical questions, we advise that you first check the help section of our Web site at http://www.webbullet.com/help. If you still need to contact a Support Representative, here's how:

> Hours of Support:

> > Account and Billing Support

> > Representatives are available from 11 a.m. (PST) to 6 p.m. (PST) Monday through Friday to assist you with account status, password, and billing related issues.

> > Technical Support

> > Representatives are available from 3 p.m. (PST) to 10 p.m. (PST) seven days a week to assist you with configuration and connectivity issues.

> Ways to Contact Support:

> > Phone Us

> > To reach our Support Representatives during support hours, please call 415-429-3131. If our team's helping other members, your call will be placed in our automatic call distribution queue. We'll inform you of the average wait, based on the current call load, as well as your current position in queue. Hang in there--our goal is to answer 90% of our calls within five minutes.

> > Email Us

> > If you prefer to send us email, our address is support@webbullet.com. Please include as much information as possible so we can assist you to resolve your situation. Our goal is to respond to your request within four hours, but during peak periods we may take up to 48 hours. If you request a callback, please offer several alternative times for us to contact you.

4) If Your Web Browser Fails to Launch When Connecting to the Toll-Free '800' Number

If your Web browser fails to launch when connecting to WebBullet Internet Service's toll-free '800' number, your Web browser is probably missing several essential files (system extensions). Regardless of the browser you have installed on your PC, if you install Microsoft Internet Explorer you will get the files needed to properly launch your Web browser.

To install Microsoft Internet Explorer insert the CD-ROM from which you installed WebBullet Internet Service and run the setup program d:\webbullet\msie30.exe (where d: is your CD-ROM drive). After installing Microsoft Internet Explorer, you will need to reboot and reinstall WebBullet Internet Service.

5) If Your Web Browser Launches, but Fails to Connect to WebBullet Internet Service Website

If your Web browser fails to connect to WebBullet Internet Service Website after installing the software and dialing our toll-free '800' number, it may be because you have preexisting Internet Service (from another company or through a LAN network card). When this occurs you may get a very long pause or a blank Web page after your Web browser is started, followed by a message stating, 'Unable to locate the server: registration.webbullet.com. The server does not have a DNS entry' or 'Cannot open the Internet site http://registration.webbullet.com'.

There is a simple solution. From your 'Control Panel' double-click on the Network icon | TCP/IP | Properties | DNS Configuration. Select 'Disable DNS'. After selecting 'OK' you will need to reboot. The next time you run WebBullet Internet Service's setup program, you will return to the same point in your installation and successfully connect.