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'What do they have their hands on?' Customer reacts to Eastlink
breach

   Richard Woodbury
   | CBC News | Posted: August 29, 2026 1:51 PM | Last Updated: 19
   hours ago

   Company does not believe credit card or banking information was
   exposed

   Image | eastlink2-edit

   Caption: Eastlink operates in seven Canadian provinces and
   Bermuda. (CBC)
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   Telecommunications provider Eastlink is warning customers of a
   potential data breach, though it does not believe credit card
   or banking information was exposed.
   The company, which operates in seven provinces and Bermuda,
   initially sent an email to some affected customers Friday just
   before 5 p.m. AT, but it's continuing to notify customers.
   Eastlink said accounts may have been compromised between late
   Wednesday and early Thursday morning. Exposed information may
   include customer names, contact details, account numbers and
   PINs.
   It's unclear how many people are affected.
   Caitlyn Horne of Halifax, who ended her internet service with
   Eastlink in 2023, said she received the breach notification.
   "If they're even reaching back to people that have had
   historical accounts, that's a lot of information that someone
   may potentially have had access to," Horne said.

'Oh no, not again'

   Horne said she hopes the company is more transparent about the
   situation and offers credit monitoring for affected customers.
   She said when she got the email, her initial thought was, "Oh
   no, not again," given how frequently data breaches occur.
   "It's mostly like, 'Oh God, what do they have their hands on?
   Like, what don't I know right now?'" Horne said.
   In its email, Eastlink apologized and stated that after
   learning of the incident Wednesday, it shut down affected
   platforms on its website and mobile app.
   Company spokesperson Jill Laing said in an email to CBC News on
   Saturday that Eastlink is gathering details and that no one
   could speak about the matter until Monday.
   "We will be using all reasonable channels of notification in
   the coming days and beyond including email updates, letters,
   additional web updates and other channels to ensure all
   potentially affected customers receive the most up-to-date
   information," she said in a separate email.
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