Reprinted from TidBITS by permission; reuse governed by Creative Commons
license BY-NC-ND 3.0. TidBITS has offered years of thoughtful commentary
on Apple and Internet topics. For free email subscriptions and access to the
entire TidBITS archive, visit http://www.tidbits.com/


            Apple Opens Service Program for Mac mini No Power Issue

   Adam Engst

   It's hard to imagine someone not contacting Apple if their Mac mini
   refused to turn on, so this article will primarily reduce your anxiety
   should such a thing happen.

   Apple has announced a [1]service program to address an issue where some
   units of the M2 Mac mini (2023) may fail to power on. According to the
   company, a 'very small percentage' of Mac minis manufactured between 16
   June 2024 and 23 November 2024 are affected by this problem. Apple
   doesn't say whether the problem appears only sporadically or if the
   affected Macs permanently refuse to power on. The program covers
   eligible Mac minis for three years after their first retail sale, so if
   the problem is sporadic, don't put off contacting Apple indefinitely.

   Although I assume that Apple support would figure this problem out
   immediately and offer a free repair, if you're troubleshooting a
   failure to turn on by yourself, you can use Apple's [2]Serial Number
   checker to see if your Mac mini is eligible for a free repair through
   Apple or an Apple Authorized Service Provider. You can find your Mac
   mini's serial number printed on the bottom of the device or, if you can
   still access macOS, in either  > About This Mac or System Settings >
   General > About.

   If you need to get your Mac mini serviced, be sure to follow Apple's
   advice for prepping your Mac for service before taking it in.
   Situations like this are one of the reasons I recommend having a second
   Mac you can use in the interim (see '[3]Do You Use It? Backup
   Strategies Span the Gamut,' 16 January 2025), but remember that you can
   buy a new Mac and return it within 14 days under [4]Apple's return
   policy.

References

   Visible links
   1. https://support.apple.com/mac-mini-2023-service-program-for-no-power-issue
   2. https://support.apple.com/mac-mini-2023-service-program-for-no-power-issue
   3. https://tidbits.com/2025/01/16/do-you-use-it-backup-strategies-span-the-gamut/#:~:text=in%20your%20backup.-,second%20mac,-The%20next%20option
   4. https://www.apple.com/legal/sales-support/sales-policies/retail_us.html

   Hidden links:
   5. https://tidbits.com/uploads/2025/06/mac-mini-2023-m2.png

.