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           Apple Opens Service Program for AirPods Pro Sound Problems

   Adam Engst

   Have you noticed audio problems with your AirPods Pro? You may be able
   to get them replaced by Apple for free under [1]a new service program.
   The company says that units manufactured before October 2020 may
   experience one or more of the following behaviors:
     * Crackling or static sounds that increase in loud environments, with
       exercise, or while talking on the phone
     * Active Noise Cancellation not working as expected, such as a loss
       of bass sound, or an increase in background sounds, such as street
       or airplane noise

   Apple will examine the AirPods Pro to determine if they're eligible
   and, if so, will replace one or both earbuds as necessary. To get
   started with the replacement process, contact [2]Apple Support to
   arrange mail-in service to an Apple Repair Center, make an appointment
   with an [3]Apple Retail Store, or contact an [4]Apple Authorized
   Service Provider.

   The AirPods Pro wireless charging case is unrelated to the problem and
   won't be replaced, and the original AirPods are also unaffected.

References

   Visible links
   1. https://support.apple.com/airpods-pro-service-program-sound-issues
   2. https://getsupport.apple.com/?caller=erep&PGF=PGF32003&category_id=SC0999&symptom_id=99928
   3. https://getsupport.apple.com/?caller=erep&PGF=PGF32003&category_id=SC0999&symptom_id=99928&solution=CIN
   4. https://getsupport.apple.com/?caller=erep&PGF=PGF32003&category_id=SC0999&symptom_id=99928&solution=CIN

   Hidden links:
   5. https://tidbits.com/wp/../uploads/2020/11/AirPods-Pro.png

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