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   Apple Launches Repair Program for First-Generation Apple Watches

   Josh Centers

   Many owners of the original Apple Watch, including TidBITS editor in
   chief Tonya Engst, have had trouble with [1]the rear cover's glue
   failing. In response, Apple has quietly launched an extended repair
   program for the first-generation Apple Watch, per [2]internal Apple
   documents published by Ben Lovejoy at 9to5Mac. Apple will correct this
   problem for free within three years of the date of purchase.

   This repair program covers all makes of the first-generation Apple
   Watch, including the Apple Watch, Apple Watch Sport, Apple Watch
   Hermès, and Apple Watch Edition. It's uncertain whether Apple will
   repair your actual device replace it entirely. Apple recommends that
   users back up their Apple Watches before bringing them in, so be
   prepared for anything.

   There is no troubleshooting process to determine if your Apple Watch is
   affected, just a visual inspection. For that reason, your best bet to
   get service is to go directly to an Apple Store, if you have one within
   a reasonable driving distance. Otherwise, you can contact Apple Support
   in the United States at 1-800-275-2273 or via [3]online chat.

   If you've paid Apple to repair this issue, the document recommends
   contacting AppleCare to see about a refund.

References

   1. https://twitter.com/gruber/status/783016045481033729/photo/1
   2. https://9to5mac.com/2017/07/11/apple-watch-back-cover-come-off-applecare/
   3. https://getsupport.apple.com/

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