Reprinted from TidBITS#949/13-Oct-08 with permission. Copyright (C) 2008, TidBITS. All rights reserved. http://www.tidbits.com/ TidBITS#949/13-Oct-08 ===================== Issue link: Apple is announcing new laptops tomorrow - that's straight from Apple, not a rumor - but before we cover the event (check our Web site on Tuesday!), we have a lot of news and information in this issue. Speaking of laptops, Apple has instituted a repair program for MacBook Pro models containing certain Nvidia chips. The company also changed its App Store customer review policy to reduce ill-informed posts. Changing gears, Rich Mogull takes us on a fascinating tour of how mobile phones - including the iPhone - accomplish some of their magic. Plus, Doug McLean looks at news of upcoming Mac compatibility for Netflix's streaming video service and how that field is starting to get crowded, Adam writes about submitting bug reports and getting impressive turnaround from a developer, and Glenn Fleishman reports on a recent outage of our Web server despite having multiple backups and contingency plans. We also note the releases of MozyPro, Apple Security Update 2008-007, 1Password 2.9, Opera 9.6, and Radioshift 1.1. Finally, don't miss the opportunity to win a copy of PDFpen 4 in this week's DealBITS drawing! Articles Apple Openly Pre-Announces Laptop Announcement Take Control News: 50% Off Sale Ending Tuesday! DealBITS Drawing: Win a Copy of PDFpen 4 MacBook Pro Repair Program Addresses Nvidia Flaws EMC Releases MozyPro Backup for Business Netflix Mac Support News and More Apple Changes App Store Customer Review Policy Tales of Customer Service in the PDF World TidBITS Outage Causes Editors Outrage Peering Inside a Mobile Phone Network TidBITS Watchlist: Notable Software Updates for 13-Oct-08 ------------ This issue of TidBITS sponsored in part by: -------------- * READERS LIKE YOU! Support TidBITS with a contribution today! Special thanks this week to William Bruce Harris, Larry Karp, Richard A. Mageau, and Allan Deering for their generous support! * Fetch Softworks: With Fetch 5.3, FTP and SFTP are simpler than ever. Use it on Mac OS X to upload, download, mirror, and manage your Web site, eBay images, and data sets. Download your free trial version! * WebCrossing Neighbors Creates Private Social Networks Create a complete social network with your company or group's own look. Scalable, extensible and extremely customizable. Take a guided tour today * MARK/SPACE, INC: Take it with you! The Missing Sync makes it easy to synchronize contacts, calendars, notes, photos and more from your Mac to your BlackBerry, Palm OS, or Windows Mobile phone. * VMware Fusion. The most seamless way to run Windows on your Mac. Backed by nearly a decade of proven virtualization technology. Try VMware Fusion today for free, or order online for only $79. Visit: * Microsoft's MacBU: Supporting Mac users with Office 2008. Is your Office up-to-date? Make sure you're running the latest versions of Word, Excel, PowerPoint, and Entourage by choosing Check for Updates from the Help menu of any Office application! * ConceptDraw Office adds real business power to Microsoft Office and Apple's iWork. Whether you need project management, business graphics, or mind mapping, it's all easily created on your Mac! Buy today for only $499! * Circus Ponies NoteBook: The easy way to get organized on the Mac. Control your notes. Track your tasks. Manage your projects. Organize your life. Try NoteBook right now, free for 30 days! ---------- Help support TidBITS by supporting our sponsors ------------ .