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June 7, 2013

Death of 4-Year-Old Girl Tied to Glitches in NYC's New 911 Dispatch System 
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The New York Daily News is reporting glitches and repeated crashes in
New York City’s new $88 million 911 computer dispatch system appear to
have delayed emergency responders during several life-and-death
situations this week — possibly even in the crash that killed a
four-year-old named Ariel Russo. According to a report by Juan
González, Ariel died Tuesday when a 17-year-old unlicensed driver who
was fleeing police rammed his parents’ SUV into the girl and her
grandmother. Emergency responders took an unusually long 4 minutes and
18 seconds from the time of the first request for an ambulance from
police at the scene to a 911 operator, until the time an ambulance was
finally dispatched.

 

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