* * * * * Down the rabbit hole So far, three for three. A downed server, a downed data center [1] and now several hacked sites, all on the same server. I swear, Smirk is never going on vacation again. Anyway, the following ticket comes in: > **Subject:** URGENT - XXXXXXXXXXXXXXX - VIRUS alert > > Hello support, > > When trying to access the site it gives a virus alert and Norton would not > let me download the files to clean them. > > Are you able to do the cleaning, it seems as it is since December 2008, > when the sever was upgraded, it is very strange. I you are able to help > cleaning the files, or any other way that you can suggest for the cleaning > of them would be very helpful … > > Thanks a lot, > XXXXXX > (English is not XXXXXX's first language) I check the site with no problem, but then again, I'm using Linux and Mac OS X and therefore, I don't use Norton (or any virus checking software) so I'm not going to see an issue. I borrow Bunny's laptop (which does run Windows and has anti-viral software on it) and yes, there's something odd with the site. It refuses to come up, and I can't ping the address the site is on. I can ping the address above and the address below, but not the address the site is on. And the anti-virual software is not saying anything. Thanks to some help from Gregory, I'm able to see that yes, indeed, the anti- viral software on Bunny's machine caught something and is refusing to load the site. At least now I have somewhere to look. And I don't have to look very far. At the bottom of the index.html file is: >