Information:
This help desk software gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You'll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, e-mail, Web, live chat and wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way e-mail management, workflow and change management, and automated metrics and reporting to keep a constant pulse on productivity, trends and performance.
