Information:
This is a suite of Web-based customer support applications including:
A customer support Web application that allows customers to register themselves and log, update and check the status their own support cases.
A comprehensive support staff Web application to effectively create, log and manage support cases entered by customers or by other support staff members.
A Web-based contact management system that includes customer and contact record logs, e-mail distribution option, and contact rep coordination management.
A scaled-down and re-engineered tech center interface for Pocket PC devices running a Pocket Browser.
