# Help! Need expert troubleshooter's assistance! and help with Java plugin 1.1.1

Kimberley M. Cross (kimberley@kimberley.com)
Thu, 08 Apr 1999 05:20:06 -0700

- Messages sorted by: [ date ][ thread ][ subject ][ author ]
- Next message: Gilles Roussel: "Custom Policy class"
- Previous message: celopez: "TRUSTED APPLET AND CLASS LOADER"

    Date: Thu, 08 Apr 1999 05:20:06 -0700

    From: "Kimberley M. Cross" <kimberley@kimberley.com>

    To: java-security@java.sun.com

    Subject: Help! Need expert troubleshooter's assistance! and help with Java plugin 1.1.1

--------------2396DDC253368D56DC6A1B10
Content-Type: text/plain; charset="us-ascii"
X-Sun-Content-Length: 2157

Dear Java-security:

I work for a company who uses a third party vendor's
(www.Illuminetss7.com) site for porting telephone numbers (LNP). The
application is known as SOA, or Service Order Activator and I have a
question regarding security and the use of the new java1.1.1 plugin in
my Netscape 3.0.

History:

We used the older version of the SOA with the recommended browser,
Netscape 3.0 and we use it on a network. In January I started getting
java errors which caused connectivity (I'll assume handshake protocol)
problems. I did not cache pages in ssl. Applets are used in this
application. We have a firewall but the firewall settings (it was
deemed) did not influence or affect connectivity. In the java console,
the tex I would see was something like, "connected true.... , etc" then
when an error was experienced, the text would say something about the
secure socket and I/O and then it would say something like "connected
false". This problem was never completely corrected, however, obtaining
a new site cert from Thawte seemed (IMO) to help.

Current:

The SOA was upgraded to v2.0 on Monday. We obtained the required Java
plugin 1.1.1 which (apparently) gets the applet to work. The problem (I
believe it's a problem) is:

1. My key is broken immediately after I log in which (?) means I have
not obtained a secure connection or the site is no longer encrypted or
has a site cert (?) (However, the key used to be solid in the screen
that appears after the initial login. I'm not talking about the layers.
I mean the main screen where the buttons are.

2. It takes forever (30-45 minutes) for the applet to load.

What I'd like to know is this: which direction do we look? Is it the
site or is it more likely my browser. Or, is it normal?

The IT department is considering upgrading my browser to the most recent
version of Netscape (but they'd prefer using IE) but neither them nor I
want to muddy the water by implementing change without isolating the
issue, if possible, which is where (I hope) you come in.

Any feedback or guidance or even pointing me in the right direction
would be greatly appreciated.

Sincerely,

Kimberley M. Cross

--------------2396DDC253368D56DC6A1B10
Content-Type: text/x-vcard; charset="us-ascii"; name="vcard.vcf"
Content-Description: Card for Kimberley Cross
Content-Disposition: attachment; filename="vcard.vcf"
X-Sun-Content-Length: 266

begin: vcard
fn: Kimberley Cross
n: Cross;Kimberley
org: kimberley.com
email;internet: kimberley@kimberley.com
title: Webmaster
x-mozilla-cpt: ;0
x-mozilla-html: FALSE
version: 2.1
end: vcard

--------------2396DDC253368D56DC6A1B10--

- Next message: Gilles Roussel: "Custom Policy class"
- Previous message: celopez: "TRUSTED APPLET AND CLASS LOADER"