Commander Frequently Asked Questions

What is Commander ? 

Commander is several utilities, rolled into one stand-alone application. 

Firstly, Commander is a replacement for the built-in Application Launcher, providing multiple views of your applications (similar to categories), and configurable display ordering of those applications (manual, alphabetic, or by most recently used). Additionally, individual applications can be set private, and/or locked, protecting those applications from unauthorised view, or use. 

Secondly, Commander is a full replacement for the built-in Security application, providing the ability to automatically lock your pilot, hide private records, or simply display an 'owner' message, whenever the pilot is turned on, or under a variety of other configurable conditions. Commander 'Startup commands' are not limited to security tasks, but may also be configured to run a specified application, turn on the backlight, and various other tasks. 

Thirdly, Commander provides 'Shortcut Commands', which offer the same wide range of options as Startup Commands, such as revealing private records or turning on the backlight, but may be activated by entering a graffiti shortcut, from within any application. 

Which versions of PalmOS does Commander run on ? 

Commander operates identically on all versions of the Pilot. It has been tested on versions 1.0, 2.0, and 3.0 of the OS running on the appropriate Pilot hardware, but has NOT been tested on Pilots upgraded with replacement memory cards (eg Pilot 512K with PalmPilot 1Mb upgrade card, PalmPilot with SuperPilot upgrade). Obviously, some functions, such as turning on the backlight will not operate on some machines. Several PalmOS 3.0 features are not currently implemented in Commander, such as the ability to Beam applications betweeen pilots, and the ability to manage application memory use. These features will be added in a later version of Commander. 

What about compatibility with other applications ? 

Commander, and Commander Lite have been tested with an array of other applications and Hackmaster extensions, without incident. However, Commander replaces the functionality provided by certain other applications, and has not been designed, or tested, to operate alongside these applcations. Notably, Commander should not be run alongside 
 

  • TealLock
  • LaunchPad
  • QuickLaunch
  • Check-In
  • PowerHack
  • HideHack
  • Hide and Off
  • AppMan
How do I install Commander ? 

BEFORE DOING ANYTHING, Ensure that your Pilot system password is either unassigned, or that you know what it is set to. A Pilot that has been locked by Commander is secure, and unless you know the password, there is no way to gain access to the machine without performing a hard-reset. 

The application itself should be installed using whatever method you normally use to install applications on your Pilot. Usually, this means running the 'Application Install' application from your PC. 

To get Commander to do anything useful, it must be activated. From the 'Options' menu, select the 'Install' Menu item. The Install screen will be shown. Simply check the 'Install' checkbox, and press 'OK'. This will result in your Pilot being reset. Commander will be fully activated after the reset. 

Something went wrong - what now ? 

If Commander ceases to function correctly, the first step is to reset your Pilot. This often cures a multitude of ills. Holding down the 'scroll up' button whist resetting will force Commander NOT to activate itself during the reset. If problems still occur, you may wish to Un-install, and then re-install Commander. To report bugs in Commander, send an email to commander@palmation.com

How do I Un-install Commander ? 

Because Commander contains several operating system extensions, it protects itself from accidental deletion whilst it is active. (Removing an application that contains active system extensions will cause the pilot to crash). In order to delete Commander from your Pilot, it must first be de-activated. The simplest way to do this is via the 'Install' panel under the Options menu. Simply uncheck the checkbox, and hit 'OK' to reset the Pilot. The second way to disable Commander is to reset the Pilot, whilst holding down the 'scroll up' button. Commander will be disabled after the reset, and can be removed from the system by running the Memory application. 

I'm locked out of my Pilot - what do I do ? 

There are two reasons why you may be locked out. Firstly, the password you are entering is incorrect, or you have forgotten what it is. Secondly, Commmander may not be reading your password correctly. 

To eliminate the possibility of a bug in Commander, you should reset your Pilot, holding down the 'up' scroll button whilst you do so. The Pilot will reset, and you will be greeted by the Pilot's built-in security application, demanding a password. If your password is still not recognised, then the password you are entering is incorrect, and is not the same as the one that has been set. 

How secure is Commander ? 

Commander is designed to secure your Pilot's data. Unless you know the correct password, there is no way to gain access to the machine without performing a hard-reset (which will erase all the data stored therein). Some other security applications can be broken into by holding down the 'scroll-up' button whilst resetting the Pilot. Commander is truly secure, and cannot be broken into by this, or any other known method. If you do not know the correct password, your only option is to hard-reset your Pilot, and then restore your data by performing a HotSync. 

Can I upgrade from Commander Lite to Commander ? 

Yes. Registered users of Commander Lite can upgrade to Commander for only $6.95 (usual price $14.95), either via post or through PilotGear HQ.  For upgrade details, please send an email to upgrade@palmation.com

What about volume licensing?

Palmation offer extremely flexible discounting schemes for volume licenses and corporate orders.  Please send an email to enquiry@palmation.com for further details.

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© 1998 Palmation Limited.