Posts by monro@mastodon.online
 (DIR) Post #ASLRjWrQdYjAcr4GLw by monro@mastodon.online
       2023-02-04T11:37:14Z
       
       4 likes, 16 repeats
       
       Discovered during the week I was unable to access a Kindle book purchased in 2013. Reason? The order was “too old”, and refund issued to buy again. Which was pointless as the book is now more expensive than when I bought it.Subsequently discovered 66(!!) other ebooks no longer available for download.Currently 40 minutes in to a support chat with Amazon. About to learn, I think, whether we purchase ebooks, or rent them…
       
 (DIR) Post #ASLRjYaUDWMbyt9lDs by monro@mastodon.online
       2023-02-04T11:57:56Z
       
       0 likes, 3 repeats
       
       Outcome after 1 hour: I need to repurchase each book, then reclaim from Amazon.Tech. Nol. O. Gy.
       
 (DIR) Post #ASN60ozseOHR7cmVoe by monro@mastodon.online
       2023-02-05T13:45:31Z
       
       0 likes, 0 repeats
       
       Thanks for all of the interest in this. The response has been overwhelming, and I won't be able to reply to everyone individually. So here is a thread of exactly what happened (illustrated!), and I'll keep it updated.
       
 (DIR) Post #ASN60pbSOgL10AMWO0 by monro@mastodon.online
       2023-02-05T13:48:57Z
       
       0 likes, 3 repeats
       
       The problem first appeared last week, when I attempted to open a book on my Kindle.The book cover appeared in my Library as normal. When I tapped on it, the following message appeared:
       
 (DIR) Post #ASN60qFVzkNf0P6VpA by monro@mastodon.online
       2023-02-05T13:55:15Z
       
       0 likes, 0 repeats
       
       I contacted Customer Support via chat. This is the key part of that conversation:
       
 (DIR) Post #ASN60tfVHZx3bsHoFU by monro@mastodon.online
       2023-02-05T13:59:21Z
       
       0 likes, 0 repeats
       
       I then checked through my Kindle and found quite a number of books that generated the same error.Then, I checked my order history and found other books I had forgotten about, but did not even appear on my Kindle.The original orders still exist for all of them in my Order History. However, many of them are not available in my Digital Content Library.
       
 (DIR) Post #ASN60x3MhJoy6kTPMG by monro@mastodon.online
       2023-02-05T14:02:12Z
       
       0 likes, 1 repeats
       
       The books are still available on Amazon (i.e. they have not been withdrawn by publishers or authors).The total is 66 ebooks. Once I discovered this, I contacted Customer Support again. This was a long and comprehensive chat, trying out many different options for recovering the books, synching etc.The result was this:
       
 (DIR) Post #ASN611DRDoFt19DVc8 by monro@mastodon.online
       2023-02-05T14:05:55Z
       
       0 likes, 1 repeats
       
       I have trawled my order history and have the Order Num for all of the missing books.My next step is to go through this process for maybe 5 books, and gauge how practical it is going to go through the process for every one.It's frustrating of course, but I am not angry at the Support folks (who undoubtedly have been doing the best they can), or publishers, or the authors.It looks like these books have fallen between the cracks of the Kindle ecosystem somehow.