Post A9DHiUlvb1DhAgdQLQ by Makdaam@mastodon.social
 (DIR) More posts by Makdaam@mastodon.social
 (DIR) Post #A9DHiUI9NjOtgKhdvk by rysiek@mastodon.technology
       2021-07-12T09:29:04Z
       
       0 likes, 1 repeats
       
       Hey #fediverse, any civil servants around?Whenever I am interfacing with an official institution via e-mail, especially when I notice there is some form of automatic issue tracking based on e-mails, I am in a pickle if I should send a "thank you" e-mail after I get my answers.On one hand, I want to be nice and appreciative. On the other, I recognize another e-mail might mean another "open issue" that needs to be dealt with by potentially overworked staff.What do people think?
       
 (DIR) Post #A9DHiUlvb1DhAgdQLQ by Makdaam@mastodon.social
       2021-07-12T12:31:08Z
       
       1 likes, 0 repeats
       
       @rysiek if it tracks the issue (reply adds comments instead of opening issues every time) I send a thank you.Also if the person was really helpful you can send a paper "thank you for resolving the issue quickly and professionally" letter addressed to that person, in most institutions that would be easier to use when talking about a bonus/raise than an e-mail. Unless they have a specified feedback process.