Subj : Microsoft apologizes to 365 users over confusing software tiers
To   : All
From : TechnologyDaily
Date : Thu Nov 06 2025 11:15:08

Microsoft apologizes to 365 users over confusing software tiers

Date:
Thu, 06 Nov 2025 10:59:48 +0000

Description:
Microsoft says it could have been clearer about the option to retain Classic 
plans amid price hikes.

FULL STORY
======================================================================Microsof
t 365 became more expensive in six APAC countries when Copilot was integrated 
Microsoft didnt do enough to tell customers they could retain Classic 
(non-Copilot) plans Microsoft is believed to be offering refunds for the 
price difference 

Several weeks after Microsoft was hit with an Australian Competition & 
Consumer Commission (ACCC) lawsuit, the company has apologized in response to 
accusations that it steered Microsoft 365 users towards more expensive 
Copilot-enabled plans . 

This comes after the company emailed customers in six APAC countries about 
price increases for plans that include Copilot. 

Despite acknowledging that they could save money by switching to a Classic 
plan (without Copilot), Redmond provided no clear information about this. 
Microsoft addresses Australian regulator lawsuit 

Were concerned that Microsofts communications denied its customers the 
opportunity to make informed decisions about their subscription options, the 
ACCC noted before Microsoft responded to customers. 

The ACCC alleged Microsoft misled customers by not disclosing the Classic 
plan  the company admitted it could have been clearer about the non-AI 
subscription options. 

Copilot plans rose from AU$109 to AU$159 annually for the Personal plan, and 
AU$139 to AU$179 for the Family Plan  45% and 29% increases respectively. 

Our relationship with our customers is based on trust and transparency and we 
apologise for falling short of our standards, Microsoft said in an email (via 
The Register ). 

Better still, the apology goes one step further by offering affected 
customers a refund for the difference between the Copilot-enabled plan and 
the Classic counterpart. 

Its unclear whether Microsoft will address customers in Malaysia, Singapore, 
Taiwan or Thailand similarly  these four countries also faced price hikes 
earlier this year. 

It was also reported that Microsoft had to resend its customer apology email 
because the link to access Classic plans in the first attempt was broken. 

 TechRadar Pro has asked Microsoft to comment on the ongoing case, but we did 
not receive an immediate response. 

 Follow TechRadar on Google News and add us as a preferred source to get our 
expert news, reviews, and opinion in your feeds. Make sure to click the 
Follow button! 

 And of course you can also follow TechRadar on TikTok for news, reviews, 
unboxings in video form, and get regular updates from us on WhatsApp too.



======================================================================
Link to news story:
https://www.techradar.com/pro/microsoft-apologizes-to-365-users-over-confusing
-software-tiers


--- Mystic BBS v1.12 A49 (Linux/64)
 * Origin: tqwNet Technology News (1337:1/100)

.