Subj : Zoom steps back on user data AI training policy following massive
To   : All
From : TechnologyDaily
Date : Tue Aug 08 2023 12:45:03

Zoom steps back on user data AI training policy following massive outcry

Date:
Tue, 08 Aug 2023 11:32:35 +0000

Description:
Zoom confirms that audio, video, and chat customer content are not used 
without consent, but guests have no choice.

FULL STORY
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Just five months after the company quietly pushed an update to its terms of 
service allowing it to train its AI on customer data, Zoom has spoken out 
about customer data and privacy. 

CPO Smita Hashim confirmed in a blog post that the video conferencing maker, 
"will not use audio, video, or chat customer content to train [its] 
artificial intelligence models without [customer] consent. 

Hashim said that this would be a move that reflects the companys commitment 
to transparency and user control, though many are still concerned that opting 
out is not as easy as it should be. Zoom doubles back on AI training terms 

Like most other companies trying to win over enterprise customers, Zoom has 
released its own AI tools to save workers time.The pair of recently announced 
Zoom IQ features, Meeting Summary and Team Chat Compose, are currently 
available on a free trial basis. Read more 

 > These are the best AI writers 


 > Zoom reckons it's going to be around for years to come 


 > Even Zoom wants its workers to come back to the office now 

Zoom says that account owners and administrators control whether to enable 
these AI features for their accounts. 

Enabling the Zoom IQ features will present a transparent consent process for 
training AI models using your customer content, which Zoom says is not used 
for third-party models and is only for product improvement. 

The blog post serves to highlight the changes made to the terms of service in 
section 10, entitled Customer Content, and particularly, the addition of a 
line detailing that audio, video or chat Customer Content is not used without 
consent. 

While the ability to enable or disable data sharing is a clear option for 
admins, participants looking to join a call can either accept and join or 
decline and be denied entry. 

Zoom isnt the only company that has found itself in hot water over its AI 
terms - Google has also been in the spotlight recently about its terms. Check 
out the best online collaboration tools for working in a team from anywhere



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Link to news story:
https://www.techradar.com/pro/zoom-steps-back-on-user-data-ai-training-policy-
following-massive-outcry


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