Subj : Sony explains massive PSN outage and details compensation but ma To : All From : TechnologyDaily Date : Sun Feb 09 2025 11:30:07 Sony explains massive PSN outage and details compensation but many PlayStation gamers are still unhappy Date: Sun, 09 Feb 2025 11:18:08 +0000 Description: Sony needs to learn some lessons from this weekends 24-hour outage with the PlayStation Network. FULL STORY ======================================================================PSN has just recovered from a 24-hour outage Sony says the downtime was caused by an operational issue with network services Compensation is 5 free days of service for PlayStation Plus members Sony has informed us of the compensation that PlayStation owners well, PlayStation Plus members will receive due to the major outage that struck PSN this weekend , which is thankfully now in the rearview mirror. The PlayStation Network outage ran for 24 hours in the end, blotting out Saturday online gaming sessions across the globe (or Friday night in some places). Finally, we were given a reason for the service dropping out, namely an operational issue with network services as explained by the PlayStation North American support account on X. Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service. February 9, 2025 The post on the social media outlet also apologized and gave us details on the compensation thats going to be provided: All PlayStation Plus members will automatically receive an additional 5 days of service. Not so smooth operator Predictably, theres quite a bit of unhappiness around the response here. Just a cursory glance through the replies to the announcement from Sony support gives you a good flavor of the disgruntled gamers out there. The main theme is just five days, what about a month? or why arent you giving us a free game instead? Okay, the latter is pushing it, but I must agree that five days feels like, how can I put this tactfully a minimal gesture? I think Sony could have done better than that in mitigating what was clearly a lot of bad feeling from the broad PlayStation community around this weekend-spoiling (for some) outage. Heck, even non-PlayStation gamers are chipping in on X and saying this feels stingy from Sony. Its worth noting that far from everyone has received the five-day bonus yet, and its likely in the pipeline for many. (Image credit: Nattawit Khomsanit / Shutterstock) Communication breakdown The other frustrating element during this PSN outage was the lack of any communication as to what was going on from Sony. Everything was down all PlayStation services on the status dashboard , which was nothing but red lights and yet not a peep was heard from official channels about the cause (or suspected fault), or an estimated delivery time for the fix to the PlayStation Network. In some ways, thatll doubtless have been about the fear of getting something else wrong giving false hope of a fix soon that then doesnt appear, and which only makes PlayStation owners angrier but still, it wasnt a good situation. The final verdict emerging as just an operational issue is not much of a reason, either, and that term feels very vague. Yes, apparently it was a large spanner in the works with the network infrastructure somewhere but what kind of gremlin was crawling about in there? A little more of a clue wouldnt hurt, in terms of: how did this happen, and how might Sony guard against this in the future? In fairness, a fuller explanation could be coming shortly. And service downtime happens its inevitable, of course. But I feel its clear enough that the response during the outage, and this final outcome and compensation, could and should have been better from Sony. You may also like... The PS5 Pro has made me realize I hate choice The next PlayStation State of Play could come as early as Valentine's Day PlayStation Plus members shouldn't miss the chance to score the PlayStation Portal at a bargain price with this bundle deal ====================================================================== Link to news story: https://www.techradar.com/gaming/sony-explains-massive-psn-outage-and-details- compensation-but-many-playstation-gamers-are-still-unhappy --- Mystic BBS v1.12 A47 (Linux/64) * Origin: tqwNet Technology News (1337:1/100) .