Subj : Salesforce unveils its Agentforce future of AI to the world
To   : All
From : TechnologyDaily
Date : Tue Oct 29 2024 17:15:05

Salesforce unveils its Agentforce future of AI to the world

Date:
Tue, 29 Oct 2024 17:02:00 +0000

Description:
Get ready for the new era of AI with Salesforce's Agentforce platform.

FULL STORY
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Salesforce has made its Agentforce platform open in general availability, 
bringing what the company says is the next generation of AI for businesses. 

First unveiled at its Dreamforce 2024 event earlier this year, Agentforce 
marks a new way for companies to develop and build AI agents. 

Available as part of the Salesforce platform, the company hopes Agentforce 
will go beyond current chatbots and copilot tools to offer customers a truly 
smart and personal experience. Go go super Agentforce 

Agentforce is redefining whats possible in business and beyond, ushering in a 
new era of AI abundance and limitless workforces that augment every employee, 
build deeper customer relationships and drive unprecedented growth and 
profitability, said Marc Benioff, Chair and CEO, Salesforce. 

Built on Salesforces trusted, fully customizable platform  seamlessly 
integrating enterprise data, metadata, AI models, workflows, security and 
applications  Agentforce is what AI was meant to be. 

Salesforces initial set of AI agents will focus on roles like sales reps, 
service agents, personal shoppers and sales coaches, with companies able to 
quick edit or customize for their specific needs. 

Agentforce is designed to carry out many of the early stages of an 
interaction before producing a summary for a human agent to review and take 
further steps, with Salesforce saying the platform will free up human workers 
to focus on more rewarding workloads. 

Besides a series of out-of-the-box agents based on Salesforces Atlas 
Reasoning Engine, customers can also customize and deploy their own agents 
with a low-code builder. 

Salesforce confirmed that Agentforce Service Agent pricing starts at $2 per 
conversation. 

Alongside the news, the company revealed new research claiming consumers can 
spend up to nine hours interacting with customer service trying to resolve a 
single issue, leading to major frustration and abandoned purchases and 
interactions. More from TechRadar Pro These are the best AI writers around 
right now Boost efficiency in other areas with the best productivity tools 
Salesforce launches first ever AI center to help deal with the AI revolution



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Link to news story:
https://www.techradar.com/pro/salesforce-unveils-its-agentforce-future-of-ai-t
o-the-world


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